Toshiba Strata CTX Insight CTX Supervizor's Manual page 97

Table 15 Glossary of Terms (continued)
Term
Long Free Extension/Agent has been free to take calls for too long.
Too many calls are waiting to be answered in the queue group. Applicable to line
Long Queue
groups, DIDs, DID groups, extension groups and agent groups.
Long Ring
Extension/Agent has been ringing for too long.
On
Long
Extension/Agent has been unavailable to take calls for too long.
Unavailable
Call has been waiting to be answered for too long. Applicable to lines, line groups,
Long Wait
DIDs, DID groups, extension groups and agent groups.
Long Wrap Extension/Agent has been in wrap up for too long.
Longest Wait
Applicable to windows that are not fully enlarged. When you the maximize button,
the following occurs:
•
Maximize
Button •
Note Maximized windows have no borders.
Extension/Agent has sent a message to the supervisor. In this case the text
Message
associated with the message is displayed on the alarms window.
Minimize Clicking the Minimize button is the same as choosing Minimize from a Control
Button menu: The window shrinks to an icon.
MIS Management Information System.
Insight CTX Supervisor Guide
Length of time the longest waiting call has been waiting for.
The application window enlarges to fill the screen.
A data window enlarges to fill the workspace area of the Insight MIS
application window.
04/03
Definition
Glossary
General Terms
85