Toshiba Strata CTX Insight CTX Supervizor's Manual page 7

Table of Contents

Using MIS Reports to Improve Performance ....................................................................59

Abandoned Calls and Long Waits ..................................................................................59

Complaints of Busy Signals............................................................................................60

Unexpected Out-of-hours Customer Demand ................................................................61

Complaints About Too Many Transfers .........................................................................61

Create Wallboards..............................................................................................................64

Edit Wallboard Items .........................................................................................................68

Automatic Parameter Layout .............................................................................................69

Change Fonts .....................................................................................................................70

Create Wallboard Message ................................................................................................71

Queue Messages.................................................................................................................72

Configure Alarms...............................................................................................................73

View Alarms ......................................................................................................................77

General Terms....................................................................................................................81

Report Terminology...........................................................................................................87

......................................................................................................................................93

Insight CTX Supervisor Guide

04/03

Contents

Chapter 4 - Wallboards

iii

Table of Contents