Toshiba Strata CTX Insight CTX Supervizor's Manual page 37

Table 3 Available Reports (continued)
Report Type Available for
Agent
Super
Groups
Contention Extension
Profile Super
Groups
Line Super
Groups
DID Super
Groups
Wait Time DID
Distribution Groups
Line Super
Groups
Agent
Super
Wrap-up
Groups
Time
Distribution
Agent
Groups
Insight CTX Supervisor Guide 04/03
Insight
Insight
CTX
CTX
Plus
✔
Contention Profiles provide a view when devices
are busiest over the period defined. Each line
✔
shows a number of idle devices and time
profiles in a columnar format.
✔ ✔
Wait Time Distribution Reports are used to
profile the times into a chart. Each line reports a
✔ ✔
time period for the groups shown in a columnar
format.
✔ ✔
✔
Wait Time Distribution Reports are used to
profile the times into a chart. Each line reports a
time period for the groups shown in a columnar
format.
✔
Report Concepts and Terminology
Description
Reports
25