Glossary General Terms - Toshiba Strata CTX Insight CTX Supervizor's Manual

Glossary
General Terms
The following table contains definitions for terms used in this document.
Table 15 Glossary of Terms
Term
ACD Automatic Call Distribution.
While handling a telephone call it is possible for an extension/agent to enter
account codes to describe the nature of the call. Up to nine digits can be entered
Account
per account code and 20 account codes can be entered per call.
Code
An analysis of account code usage is provided by the Insight Reporter.
A group of account codes. When configuring an account code group you specify
Account which account codes belong to the group. (The order in which the account codes
Code Group are listed as members of an account code group controls the order the account
codes will be presented on a historical report associated with the group.)
A group of account code groups. When configuring an account code super group
Account
you specify which account code groups belong to the super group. (The order in
Code Super
which the groups are listed as members of a super group controls the order the
Group
groups will be presented on a historical report associated with the super group.)
Insight CTX Supervisor Guide 04/03
Definition
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