Table of Contents
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Index
D ~ L
D
daily call statistics,
DDI (GOS),
89
devices, 20,
83
dialed digits,
88
dialog box,
83
DID
group,
83
numbers,
83
super group,
displays
graphical,
6
large character,
status,
6
DNIS/DID,
21
drag,
83
E
Erlang,
88
event report,
22
exporting
data,
83
reports,
58
extension, 21,
83
contention,
group,
84
super group,
extensions and agents (GOS),
F
filters,
28
forecasting,
63
limitations,
profile report,
example ,
94
10
83
6
83
84
89
49
49
52
reports,
46
example ,
48
G
GOS,
84
extensions and agents,
line groups and DIDs,
graphical displays
calls waiting,
6
wait time,
6
group traffic reports,
GUI, Graphical User Interface,
H
held on time,
79
held time, 75, 78,
89
I
icons,
2
inquiry hold,
88
intercom call,
89
interval call statistics,
L
large character
displays,
6
window,
17
line,
84
contention,
84
groups, 84,
89
groups (GOS),
line or DDI (GOS) excluding abandoned
calls,
89
lines,
21
lines in use,
75
Insight CTX Supervisor Guide
89
89
23
84
10
89
04/03
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