Toshiba Strata CTX Insight CTX Supervizor's Manual page 21

2. From Properties for the Agent Status window, enter/select:
•
•
•
•
•
•
•
•
•
•
•
•
3. Click OK when done.
Insight CTX Supervisor Guide 04/03
Agent Group
Agent information to be shown
Extension information
Connected to information
Devices to display
(Optional) Check Show Extensions in Preference to Agent.
This option always displays the name/number of the extension an agent
is connected to, even if the agent is logged on at another extension. If
unchecked, the agent number/name displays.
(Optional) Check Show Line in Preference to DID.
When checked, this displays the number/name of the line that the agent
is connected to, even if there is a DID number associated with the line. If
unchecked, the DID number/name displays.
(Optional) Check Dialed Digits.
Check this box to display dialed digits for outgoing calls or Automatic
Number Identification (ANI) or Caller ID (CLID) digits for incoming
calls.
(Optional) Check the Bevel option if you want to have a border
surrounding each row.
(Optional) Check the Show Active Agents Only option if you want to
only see logged on agents.
Select Rows if you wish to see the agents displayed row by row with a
vertical scroll bar provided to bring non-visible agents into view.
Select Columns if you wish to see the agents displayed row-by-row in
multiple columns if necessary. In this case, a horizontal scroll bar is used
to bring non-visible columns into view.
Real Time Displays
Agent Status Window
9