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The Grand Tour
The Insight CTX system is a call center management software product.
The Insight CTX software is a full-featured Automatic Call Distribution (ACD)
Management Information System (MIS) tools for call center supervisors, providing:
User-defined supervisor displays
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User-defined historical reports
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Electronic wall board connections
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inView Local Area Network (LAN)-based status display messaging
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Insight CTX systems are Windows-based MIS software programs that work with PCs
running Microsoft® Windows® 2000 Professional.
Insight CTX Supervisor Guide 04/03
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