Templates; Scheduling; Reports; Event Reports - Toshiba Strata CTX Insight CTX Supervizor's Manual

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Templates

Individual reports are grouped together to form a template. Templates are created by

the user to provide relevant information for the selected devices to be monitored.

Report items are added to a template to create all the information desired. These report

items can also be configured by the user to include or exclude certain event or traffic

types. Once a report template is created, a report for a given time period can be created

by selecting the template, work shift, starting time, and ending time for the report.

Keep in mind that Event Reports are highly detailed and therefore it is unlikely that

you would want to run this report over long periods of time. Similarly, Profile Reports

that are suitable for daily use (say with hourly resolution) would not make sense if the

report were being compiled over a six-month time frame. This being the case you will

be advised to create many templates all designed for specific use and each containing

appropriate report items.

Once the Templates have been made, the final step is to make a schedule to create and

print the information. This scheduling is totally optional for the user.

Reports

Having established the type of report you need, use this section to help chose exactly

the right report for your needs. This section includes a list of the available report items

that can be included in a report template for your reference.

There are three types of event reports, each recording all events that occur on the

specified device (agent, extension or line group). Events are caused by the device,

such as an agent, receiving an incoming call, accepting a call, dialing an intercom or

outgoing call etc.

Agent or extension reports show exactly what an individual device has been doing

over the period by examining all events caused by the device's activities. The report is

presented in a call event per row format. Pagination of the report occurs if either there

are too many call events to fit in the height of a page or there are too many statistics

parameters to fit in the width of a page.

Insight CTX Supervisor Guide 04/03

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