Toshiba Strata CTX Insight CTX Supervizor's Manual page 46

Reports
Reports
Table 7 Agent and Extension Reports (continued)
Report Item
Answered/
Transferred
Transfer In
Transfer
Out
Inquiry
Total Held
RNA
Calls
Total Wait
Intercom
Calls
Total Call
Call Rate
Outgoing
Calls
Total Call
Total Talk
Call Rate
Performance
Short Calls
Long Calls
GOS
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Parameter
Number of Transferred-in Calls
Number of Transferred-out Calls
Number of Calls Held
Average/Total Holding Time
Number of RNA Calls
Average/Total Ringing Time of RNA Calls
Number of Internal Calls
Average/Total Call Time Internal Calls
Number of Internal Calls per Hour
Number of Outgoing Calls
Average/Total Call Time for Outgoing
Calls
Average/Total Talk Time for Outgoing
Calls
Number Outgoing Calls per Hour
Number of Short Calls
Number of Long Calls
GOS – % Calls within Long/Short Criteria
Agent
Agent Ext.
Profile
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔
✔ ✔
✔ ✔
✔ ✔
✔
✔ ✔
✔ ✔
✔ ✔
Insight CTX Supervisor Guide 04/03
Ext.
Profile
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✔ ✔