Toshiba Strata CTX Insight CTX Supervizor's Manual page 38

Reports
Report Concepts and Terminology
Table 3 Available Reports (continued)
Report Type Available for
Call Time
Distribution
Account
Code
Forecast
Forecast
Profile
26
Insight
CTX
Agent
Groups
DID
Groups
Ext Groups
Line
Groups
Agent Spr
Groups
DID Super
Groups
Ext. Super
Groups
Line Super
Groups
Acct Code
✔
Groups
Agent Grps
Line Grps
Agent
Groups
Line
Groups
Insight
CTX
Plus
✔
✔
✔
✔
Wait Time Distribution Reports are used to
profile the times into a chart. Each line reports a
time period for the groups shown in a columnar
✔
format.
✔
✔
✔
Account Code Reports present information
relating the purpose of the call as defined by the
✔
user. Each line reports the statistics for an
account code number.
✔
The report can be either a profile or standard
report. Each report shows the original data for
✔
the period and modified data.
✔
The report can either be a profile or standard
report. Each report shows the original data for
the period and modified data.
✔
Description
Insight CTX Supervisor Guide 04/03