Table 4 below shows the available reports and the individual or group that can access
them.
Table 4 Insight CTX Reports
Report
Event
Traffic
Traffic Profile
Utilization
Utilization
Profile
Contention
Contention
Profile
Wait Time
Distribution
Wrap-up Time
Distribution
Call Time
Distribution
Account Code
Forecast
Forecast Profile
X = Appears on Insight Report
✔ = Appears on Insight CTX Plus Report Only
Insight CTX Supervisor Guide 04/03
✔
✔
✔
✔
X
X
X
✔
✔
✔
X
✔
X
✔
X
✔
✔
✔
✔
✔
Report Concepts and Terminology
✔
✔
X
X
X
✔
X
X
X
X
✔
✔
✔
X
✔
✔
Reports
X
X
✔
✔
✔
✔
✔
✔
X
X
✔
✔
✔
✔
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