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InterServe 90 System Setup April 1999 D5AA00020...
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Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document. All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Ergonomic Information ......................... viii Customer Support.......................... viii Hardware and Software Support Services ............... viii World Wide Web ......................ix Intergraph Bulletin Board Service..................ix Telephone.......................... ix More Support Options......................x 1 Setting Up the Hardware ......................1 Unpacking the System ........................2 Observing Rack-Mount Safety Precautions ..................
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4 Operating Notes......................... 35 Starting and Stopping the System ....................36 System Power, Startup, and Shutdown ................... 37 System Power States ......................38 Intergraph Shutdown Utility..................... 39 Drive Status LEDs .......................... 41 Observing Operating Precautions ....................41 Using the Keyboard ........................42 Using the Floppy Disk Drive ......................
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7 Reinstalling System Software ....................77 Before You Begin........................... 78 System Software Products ......................79 Installing Windows NT Server 4.0 ....................80 Configuring IDE/ATAPI Bus Mastering................81 Getting Operating System Updates....................82 8 Using System Resources ......................83 System Resources ........................... 84 ISA Bus Interrupt (IRQ) Assignments ................
Preface This System Setup document describes setting up, configuring, and reinstalling system software on your Intergraph Computer Systems InterServe 90. The InterServe 90 can be configured as a rack mount or as a deskside system. About This Document This System Setup document is organized as follows: Chapter 1, “Setting Up the Hardware,”...
Intergraph Computer Systems offers an assortment of customer support options. Hardware and Software Support Services Intergraph Computer Systems provides a variety of hardware services for Intergraph and third-party equipment. Services include warranty upgrades, repair depot service, on-site hardware maintenance, system administration, and network consulting. Hardware purchased from Intergraph Computer Systems includes a factory warranty ranging from 30 days to three years.
This includes World Wide Web access, Intergraph Bulletin Board Service access, and telephone (Help Desk) support. At the end of the complimentary support period, you can purchase other levels of software support.
Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics. For hardware support questions in the United States, call 1-800-763-0242. For software support questions in the United States, call 1-800-345-4856. Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor.
This chapter provides instructions for setting up and installing InterServe 90 hardware. Detailed instructions are provided for installing an InterServe 90 into a standard equipment rack. If you purchased an Intergraph rack, refer to the Intergraph Rack Installation and Use document delivered with the rack for instructions to unpack and set up the rack.
The operating system and system software carton contains the following items: Windows NT operating system software (CD-ROM and diskettes) and documentation. Intergraph system software for Windows NT (CD-ROM and/or diskettes). If you purchased a monitor from Intergraph Computer Systems, its carton contains the following: Monitor and power cord. Monitor cable.
Follow all instructions explicitly to avoid personal injury and equipment damage. Before installing an InterServe 90 into a rack, prevent the rack from moving by engaging the stabilizers. If the rack is not equipped with stabilizers, refer to the documentation delivered with the rack for stabilizing instructions.
For example, an AC distribution box can require 1 U or 2 U of mounting space, while the InterServe 90 requires six vertical units (6 U), or 10.5 inches, of mounting space.
Back Rail Teeth Bolts The rack-mount InterServe 90 requires 6 U (10.5 inches) of mounting space. Choose the six vertical units you need and mark the sixth and seventh mounting holes starting at the bottom of the six vertical units. Use a tape measure if you prefer that method of measurement.
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With the flat side of the bar nut facing the screws, loosely install two flat-head screws to the bar nut, through the sixth and seventh mounting holes of the bottom 6 Us. Slide the front rail teeth over the screws and tighten. Ensure the front rail teeth are between the bar nut and the mounting holes.
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Bar Nut Mounting Holes Button-Head Teeth Screws Rack Rail 11. Tighten the screws on the rail brackets on each rack rail in the back of the rack. 12. Extend the rails from the rack until they lock. 13. With a person on each side, lift the base unit and align the rack rails with the rail guides mounted on the side of the base unit.
Connecting the Cables All cable ports on the base unit and other Intergraph Computer Systems equipment are keyed or molded and labeled to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are aligning the cable connector correctly with the port.
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The base unit ports are labeled for easy reference. Refer to the following table as needed when connecting cables to the base unit. Connect the cable from this To this port Connector Mouse or mouse cable from concentrator Mouse port Keyboard (optional) or keyboard cable Keyboard port from concentrator...
Connect the system power cord to the AC receptacle on the base unit. If using an AC distribution box or UPS, connect its power cord to a grounded, three-prong AC power outlet. CAUTION Ensure the circuit breaker on the AC distribution box is set to Off before connecting the power cord.
Installing Disk Drives in the Disk Drive Bay The following figure shows the disk drive bay door and door lock on the front of the system. Door Lock Disk Drive Section Door The disk drive bay may contain up to four JBOD (for “just a bunch of disks”) or RAID SCA SCSI disk drives.
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The following figure shows the system with the disk drive bay door open. Disk Drive Slots (4) Disk Drive Section Door (Open) To install JBOD or RAID disk drives: Open the disk drive bay door on the front of the base unit. The key is in the parts box. Remove the disk drive(s) from the disk drive carton and place them on an antistatic surface.
The following figure shows three disk drives installed in the disk drive bay. Latching Clips Drive Rail Drive Connector Drive 0 Connecting an External SCSI Device The optional SCSI adapter card is designed to support Ultra Wide SCSI devices. Ultra Wide SCSI provides a maximum data transfer rate of 80 MB per second.
Checking the System Before starting the system, review the following items. For a rack-mount unit: All hardware is properly and securely installed in the rack. There is enough slack cable to allow the base unit to extend from the rack. The cables that run along the sides or top of the rack have clips or ties to secure them in place.
You can do any of the following to prepare your system for use: If you want to get going with Intergraph’s default setup, go to Chapter 2, “Setting Up the Software,” to start the system and go through Windows NT Setup. If you start the system, and then turn it off before completing the instructions in Chapter 2, you will have to reinstall the operating system and associated system software.
Setting Up the Software Follow the instructions in this chapter to set up the operating system and associated system software for your InterServe 90. Preparing for System Software Setup ..................... 18 Starting Operating System Setup ....................20 Finishing System Software Setup ....................21 Creating an Emergency Repair Disk ................
Windows NT Service Pack software InterSite software Intergraph Computer Systems installs the operating system through Phase I of the operating system Setup process. You must follow the operating system Setup process to prepare Microsoft Windows NT Server for use. Before you go through Setup, have the following available: Microsoft’s Start Here document...
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If the system is connected to a network, obtain and record the following information for your system from your network administrator: Computer name: Workgroup name (if the system will be part of a workgroup): Domain name (if the system will be part of a Windows NT domain): Security role for your system in the Windows NT domain -- primary...
IP addresses for your network’s Windows Internet Name Service (WINS) servers, if any: The Windows NT delivery media contain software and drivers for both Reduced Instruction Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution files, make sure you install them from the \ 386 directory (the Intel software directory) on the delivery media.
Welcome to get the latest driver and other system software from the World Wide Web, and to learn about Intergraph Computer Systems customer support. You should take advantage of the tools provided by InterSite Welcome to ensure that your system is fully ready for use.
See Version Manager Help for information on creating system software backup diskettes. Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin boards for new and Creating a QFE Update Software Diskette If the system requires Quick-Fix Engineering (QFE) update software, it is included in the system software available for backup diskette creation.
Configuring the System Follow the instructions in this chapter to configure your InterServe 90 for use. This chapter covers items required for basic operation. Configuring the Video Display....................... 26 Changing the Default Video Display Driver ..............26 Correcting Video Display Problems................. 26 Configuring RAID Disk Drives ......................
Changing the Default Video Display Driver After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default. To change the default video display driver: Open System in the Windows NT Control Panel. The System dialog displays.
Restart the system and, when the boot screen displays, select the appropriate non-VGA Windows NT Server to use the reconfigured video display driver. If problems persist, contact the Intergraph Customer Response Center at 1-800-633-7248 for help. Configuring RAID Disk Drives NOTE This section only applies to systems that use RAID disk drives.
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ID means the identification number of the drive in the slot. NOTE When the standard disk drives are configured by Intergraph Computer Systems (as described below), they assume the ID number of the internal disk section slot. The disk drive section is connected to the RAID controller by internal SCSI cables.
The following figure shows the correlation between the disk drives (labeled), their slot location (shaded areas), and how they are identified in Mylex BIOS and the Mylex utility. NOTE SCSI ID 3 is the SAF-TE card. This corresponds to Mylex ID 3. The following figure displays SCSI IDs and Mylex IDs for the disk drives, but Mylex ID 3 is still shown for clarity since it appears in the Mylex BIOS and Mylex utility display.
Configuring Non-RAID Disk Drives NOTE This section only applies to systems that use non-RAID disk drives. The InterServe 90 Rack Mount system contains three main non-RAID hardware components: A disk drive section Up to four non-RAID disk drives One SCSI controller (also known as an adapter) The standard non-RAID hardware is pre-configured by Intergraph Computer Systems before shipment.
0 has a 2 GB NTFS system disk partition; the rest of drive 0 is formatted as another NTFS partition for a total of two partitions. If you order additional non-RAID disk drives from Intergraph Computer Systems, each additional disk drive is formatted as one NTFS partition. CAUTION If you change the factory-set configuration of non-RAID disk drives, you must reinstall the system software.
Select a new drive letter to assign to the drive from the list. Click OK, and then click Yes to continue. If necessary, click OK, and then click Yes. Repeat steps 2 through 6 for each drive letter assignment that you want to change. Click Partition, then click Exit.
Configuring the Symbios SCSI Adapter If your InterServe 90 system is equipped with an optional Symbios SCSI adapter, you may need to use the SCSI Configuration Utility to configure the operation of SCSI peripherals connected to the adapter. You can find the SCSI Configuration Utility (...
To change the synchronous data transfer rate: Insert the SYSUTIL diskette in the system’s floppy disk drive. From the Start menu, click Shut Down. The Shut Down Windows dialog box displays. Click Restart and then click OK. The system restarts and the MS-DOS Startup Menu displays. Select SCSI Configuration Utility and press ENTER From the main menu, select the SCSI host adapter that you want to configure and press...
You can get then from Microsoft’s World Wide Web and FTP sites free of charge. CAUTION If Intergraph Computer Systems provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph Computer Systems hardware as described in the announcement of its availability.
Operating Notes This chapter contains basic information on using the InterServe 90 system. Starting and Stopping the System ....................36 System Power, Startup, and Shutdown ................... 37 System Power States ......................38 Intergraph Shutdown Utility..................... 39 Drive Status LEDs .......................... 41 Observing Operating Precautions ....................
Starting and Stopping the System The following figure shows the Power keyswitch on the front of the system. Status LED Power Keyswitch Disk Activity Indicator LED After connecting the system to AC power, turn the key to the right (clockwise) to start the system. To start the operating system: Turn on power to the system by turning the keyswitch.
If this happens, refer to the Mylex documentation for drive recovery procedures. System Power, Startup, and Shutdown When you connect the power cord from the InterServe 90 to an AC power outlet, auxiliary power is applied to the system. Auxiliary power monitors the Power keyswsitch on the front of the system.
Remember the following guidelines for using the Power keyswitch: After connecting the system to AC power, turn the Power keyswitch momentarily (for less than 1 second) to start the system. To shut down the InterServe 90, use the Automatic Shutdown Utility.
Setting Time in the Automatic Shutdown Utility By default, the Intergraph Shutdown Utility is set for a 10-second delay when starting shutdown. You can use the slider under Time Remaining to set the delay up to 30 seconds. You should not set the delay to less than 5 seconds, to ensure that you have time to stop system shutdown if needed.
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Before you use the Intergraph Shutdown Utility, you must configure it. Double-click the Intergraph Shutdown Utility icon in the taskbar tray. The Intergraph System Shutdown dialog box displays. Choose an option and click Apply, then click Start Shutdown. After you start the system again, the utility will use the settings you selected.
Drive Status LEDs The Light-Emitting Diodes (LEDs) on the front of the disk drive section help you determine disk drive status at a glance. There are two LEDs for each disk drive, making a total of eight drive status LEDs. The eight drive status LEDs, which display through the window of the disk drive door, indicate the activity or status for each of the installed drives.
Using the Keyboard The system’s keyboard includes the following features: PS/2 compatibility. 104 standard keys. Function keys ( 1 through 12) for special functions used by application programs. Windows keys at the bottom, for use with the Windows NT and Windows 95 operating system.
Windows Logo Key Combination Action Windows Logo + Display the Run dialog Windows Logo + Perform a system function PAUSE BREAK Using the Mouse The system’s mouse is a PS/2-compatible tracking device that controls the movement and positioning of the pointer (or cursor) displayed on the screen in a graphical display environment. The basic techniques for using the mouse are as follows: Action Description...
Using InterSite Programs InterServe 90 systems ship with the following InterSite programs: InterSite Version Manager is a tool for creating system software backup diskettes, and for updating device drivers and other system software products installed on the system.
See the online Help for each InterSite program for more information on how to use the program. Using Hardware Security Features The InterServe 90 provides you with several security features designed to help prevent unauthorized tampering with the internal components. A tamper-indicating Intergraph Computer Systems Factory Quality Seal is affixed to the base unit, overlapping the top cover and the back of the unit.
Finding Model and Serial Numbers The system’s model number is on a label affixed to the back of the chassis. The system’s serial number is on one label affixed to the back of the chassis, and on another label affixed to the front center of the system’s top cover.
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Additional technical information about the system is included in the System Reference document. If the system came with an Intergraph rack, refer to the documentation delivered with the rack and other rack-mounting equipment for information and safety precautions related to using the system...
Configuring the BIOS The BIOS Setup program is used to configure the system’s basic input/output system (BIOS). The BIOS is used to configure the system board and CPU, and to provide hardware information to the operating system. For the system to run properly, run BIOS Setup after you make a hardware change to the system.
BIOS Overview The system’s basic input/output system records basic system operating parameters, such as the amount of memory, the boot sequence, and the type of video display. The operating parameters are set in the BIOS before shipment. The BIOS is stored in flash erasable-programmable memory (EPROM) on the system board, and reads the system parameters in the system’s complementary metal-oxide semiconductor (CMOS) random-access memory (RAM).
Floppy Drive A: and B: Move the cursor to these fields via the up and down arrows and select the floppy type. The settings are 360KB, 1.2MB, 520KB, 1.44MB, and 2.88MB. Primary (Master/Slave), Secondary (Master/Slave) Select these options to configure the drive named in the option. Select Auto to let BIOS automatically configure the drive.
Advanced CMOS Setup Quick Boot Set this option to Enabled to instruct the BIOS to boot quickly when the computer is powered on. This option replaces the old Above 1 MB Memory Test Advanced Setup option. The settings are: Setting Description Disabled The BIOS tests all system memory.
Boot Device This option sets the type of device for the third boot drives that the BIOS attempts to boot from after POST completes. The settings are Disabled, 1 IDE-HDD, 2 IDE-HDD, 3 IDE-HDD, 4 IDE-HDD, Floppy, ARMD-FDD, ARMD-HDD, and Atapi CD-ROM. The Optimal default setting is Atapi CD-ROM.
Password Check This option enables password checking every time the system boots and when you run BIOS Setup. If Always is chosen, a user password prompt appears every time the computer is turned on. If Setup is chosen, the password prompt appears if the BIOS is executed and a password is defined.
C000/C400, 16K Shadow These options specify how the 32KB of video ROM at C0000h and C400h are treated. The settings are: Setting Description Disabled The contents of the video ROM are copied to RAM. Enabled The contents of the video ROM area from C0000h –C7FFFh are copied (shadowed) from ROM to RAM for faster execution.
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Port 64/60 Emulation The optimal default setting is Disabled. SERR# The optimal default setting is Disabled. PERR# The optimal default setting is Disabled. WSC# Handshake The optimal default setting is Enabled. USWC Write Post Set this option to Enabled to allow write operations from USWC memory to be posted. The settings are Enabled and Disabled.
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DRAM Refresh Rate The settings are 15.6 us, 31.2 us, 62.4 us, 124.8us, and 249.6 us. The optimal default setting is 15.6 us. Memory Hole This option specifies the location of an area of memory that cannot be addressed on the ISA bus. The settings are Disabled, 15 MB-16 MB, and 512 KB-640KB.
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AGP Low-Priority Timer (AGP Clks) The settings are Disabled, 16, 32, 48, 64, 80, 96, 112, 128, 144, 176, 192, 208, 224, and 240. The optimal default setting is 16. AGP SERR The optimal default setting is Disabled. AGP Parity Error Response The optimal default setting is Disabled.
DMA-#Type The settings are Normal ISA, PC/PCI, and Distributed. The optimal default setting is Normal ISA. CPU Bus Frequency The setting are Auto, 66.8 MHz, 68.5 MHz, 75 MHz, 83.3 MHz, 100 MHz, 103 MHz, and 112 MHz. The optimal default setting is Auto. Power Management Setup The BIOS Setup options described in this section are selected by choosing Power Management Setup from the BIOS Setup main menu.
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Hard Disk Power Down Mode This option specifies the power conserving state that the hard disk drive enters after the specified period of hard drive inactivity has expired. The settings are Disabled, Standby, and Suspend. The optimal default setting is Suspend. Hard Disk Timeout (Minute) This option specifies the length of a period of hard disk drive inactivity.
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Display Activity When set to Monitor, this option enables event monitoring on the video display. If set to Monitor and the computer is in a power saving state, the BIOS watches for display activity. The computer enters the Full On state if any activity occurs. The BIOS reloads the Standby and Suspend timeout timers if display activity occurs.
PCI/Plug and Play Setup Plug and Play Aware O/S Set this option to Yes to inform the BIOS that the operating system can handle Plug and Play (PnP) devices. The settings are No and Yes. The optimal default setting is No. PCI Latency Timer (PCI Clocks) This option specifies the latency timings (in PCI clocks) for PCI devices installed in the PCI expansion slots.
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card is installed. The settings are Auto, Slot 1, Slot 2, Slot 3, Slot 4, Slot 5, and Slot 6. If Auto is selected, the BIOS automatically determines the correct setting. The optimal default setting is Auto. PCI Slot# IRQ Priority The optimal default setting is Auto;...
Peripheral Setup Power Interruption The optimal default setting is Enabled. Onboard FDC Set this option to Enabled to enable the floppy drive controller on the motherboard. The settings are Auto (the BIOS automatically determines if the floppy controller should be enabled), Enabled, and Disabled.
Parallel Port Mode This option specifies the parallel port mode. The optimal default setting is Normal. The settings are: Setting Description Normal The normal parallel port mode is used. Bi-Dir The parallel port can be used to data transfer in two directions. The parallel port can be used with devices that adhere to the Enhanced Parallel Port (EPP) specification.
Supervisor Password This option lets the user set a password which limits changes to specific BIOS parameters to those made by the Supervisor. Change User Password This option lets the user set a password which limits changes to specific BIOS parameters to those made by an authorized User (or Supervisor).
Updating the System BIOS For information on updating the system’s BIOS, see the README.TXT file delivered with the FLASHUTIL2M system software product, which is available from the online services of Intergraph Computer Systems. See the Preface for information on locating the online services.
Troubleshooting Use this chapter to identify and resolve common system problems of the base unit. Checking the System ........................70 System Power ..........................70 System Boot............................ 70 Video .............................. 73 Network ............................74 Peripheral Drive Errors ........................74 Miscellaneous Hardware ........................ 75...
RAID disk arrays, RAID disk drives, or other connected peripheral devices. If you cannot resolve the problem or if the instructions direct you to the Intergraph Computer Systems Customer Response Center, call 1-800-633-7248. See the Preface of this document for other information about contacting Intergraph Computer Systems.
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Reason Solution IDE hard disk drive is connected to BIOS cannot boot from a SCSI hard disk drive if IDE IDE controller. hard disk drive is connected. Disconnect all IDE hard disk drives. For more information, see the System Reference. Incorrect BIOS setting for boot drive BIOS Multiboot/Hard Drive option must be set to SCSI (non-RAID system).
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Does not boot from drive A: (floppy disk drive) or other expected boot device Reason Solution Corrupt boot disk, or boot disk does not have Replace the bootable diskette with a known correct boot utilities. working diskette. The boot sequence may be set to C, A, in Change the boot sequence in BIOS.
CD-ROM drive is not recognized Reason Solution CD-ROM drive power cable not attached. Open the base unit and ensure power cable is properly attached. See the System Reference. CD-ROM EIDE drive cable not attached. Open the base unit and ensure cable is properly attached.
Network Cannot connect to other systems on LAN Reason Solution Ethernet cable disconnected. Reconnect Ethernet cable and ensure proper connection. If cable is properly connected, notify your System Administrator. Incorrect software configuration. Notify your System Administrator. Cannot plot to network plotter on LAN Reason Solution Network cable disconnected.
Miscellaneous Hardware “Battery voltage low” message displays Reason Solution Lithium battery voltage on the system board is Replace the battery on the system board. low. System loses BIOS configuration information Reason Solution Lithium battery voltage on the system board is Replace the lithium battery on the system low.
Reinstalling System Software Follow the instructions in this chapter only if you need to reinstall the operating system and associated system software on your InterServe 90. Before you reinstall the software, ensure that you read and understand this entire chapter.
You can find the system software on backup diskettes shipped with the system, on backup diskettes that you created, on the Intergraph System CD-ROM, or on the operating system CD-ROM. If you did not create backup diskettes of drivers or other system software products, you can create them from the Intergraph System CD-ROM as described above.
The following table lists drivers and other system software products typically installed on InterServe 90 systems. If a system software product is not listed, but installed on your system, the product is available from an operating system software CD-ROM, or is delivered with an option card or additional peripheral device.
Product Description Delivery Method InterSite Watchdog Version Manager and CD-ROM WATCHDOG InterSite Welcome Version Manager and CD-ROM WELCOME NOTE Depending on system configuration, the MYLEXPCIDRV and SYMSCSI software products may both be installed on a single system, or only the MYLEXPCIDRV or the SYMSCSI software product may be installed on the system.
After installing the operating system: Restart the system. Install the latest Windows NT Service Pack from the Service Pack or Option Pack CD-ROM to update the operating system. See “Getting Operating System Updates” later in this chapter. If you are prompted about overwriting newer drivers already on the disk, click No. Install drivers (including those for video and sound) and other system software from backup diskettes.
CAUTION If Intergraph Computer Systems provides a Service Pack through its online services or with a product or system, it has been certified against Intergraph Computer Systems hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be certified against...
Using System Resources This chapter provides information on using system resources, such as interrupt requests (IRQs), direct memory access (DMA) channels, input/output (I/O) addresses, and memory addresses. The chapter covers specific Peripheral Component Interconnect (PCI) and Industry Standard Architecture (ISA) devices offered as system options. The devices discussed in this chapter require specific resource settings to ensure proper system operation.
System Resources The following sections list the available system resources. See the vendor documentation delivered with an expansion or a peripheral device for instructions on how to use these resources. ISA Bus Interrupt (IRQ) Assignments Assignment Assignment Reserved (timer/counter) Reserved (real-time clock) Reserved (keyboard controller) USB or Windows sound Reserved (interrupt controller)
Memory Address Range Size Description (4 G-18 M)-(4 G-17 M) FEE00000- 1024 K APIC configuration FEEFFFFF (4 G-17 M)-(4 G-2 M) FEF00000- 15 M PCI/AGP memory FFDFFFFF (4 G-2 M)-4 G FFE00000-FFFFFFFF High system BIOS Using System Resources Most ISA devices installed in the system require you to reserve an IRQ. PCI devices also need to use an IRQ, but since they share system resources they can use the same IRQ.
PCI Devices The system’s PCI expansion slots comply with the PCI 2.1 specification. Devices that comply with the PCI 2.1 specification are fully plug-and-play. You do not have to configure them after installation. Some older PCI device drivers cannot share an interrupt, which is a violation of the PCI 2.1 specification.
Phone Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service. WARNING Back up disk drives before returning equipment. Intergraph is not responsible for data lost in shipping or repair process.
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Warranty Procedure Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the malfunctioning equipment. Determine the serial number of the system. The serial number is located on the white bar code identification label on the back of the base unit.
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