Controls - Polycom SIP 3.0.2 Administrator's Manual

Administrator's Guide SoundPoint IP / SoundStation IP

Controls

Symptom
The dial pad does not work.
5 - 10
Problem
The dial pad on the SoundPoint
IP / SoundStation IP family SIP
phone does not respond.
Corrective Action
Do one of the following:
Check for a response from other
•
feature keys or from the dial pad.
Place a call to the phone from a known
•
working telephone. Check for display
updates.
Press the Menu key followed by
•
System Status and Server Status to
check if the telephone is correctly
registered to the server.
Press the Menu key followed by
•
System Status and Network Statistics.
Scroll down to see if LAN port shows
active or Inactive.
Check the termination at the switch or
•
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
Before restarting your phone, contact
•
your system administrator, since this
may allow more detailed
troubleshooting to occur before losing
any current status information.