Polycom SoundPoint IP 430 Quick Tip
Understanding enhanced blf on soundpoint ip phones
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Also See for SoundPoint IP 430:
- User manual (31 pages) ,
- Quick reference card (6 pages) ,
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Quick Tip 37381
Understanding Enhanced BLF on SoundPoint
Introduction
Note
<January, 2009>
1725-47062-001/B
This quick tip provides detailed instructions for administrators and users on
how to use the new enhanced busy lamp field (BLF) feature on SoundPoint IP
phones.
This information applies to SoundPoint IP 430, 450, 550, 560, 601, 650, and 670
desktop phones running SIP application version SIP 3.1.0 or later and
BroadSoft's BroadWorks R14 SP5 release. This quick tip has been updated for
SIP application version 3.1.2 .
For phones running SIP application versions 2.0 to 3.0.3, the BLF feature
allows you to monitor the status (either Active or Idle) of remote lines. You
would not know when to answer calls on the remote lines.
For phones running SIP 3.1.0 and later, the BLF feature is enhanced. The
enhanced feature indicates, through a separate LED state, when a remote line
is ringing. This allows you to answer the remote line.
For phones running SIP 3.1.2 and later, the user must explicitly press the
Pickup soft key or the ringing BLF line key to answer the incoming call with
the handset. Picking the handset alone will now result in a dial tone
(dependent on the up.offHookAction.none configuration setting).
This quick tip provides detailed information on:
•
SoundPoint IP Phone Terminology
•
Selecting Attendant Ring Tones
•
Handling Remote Calls on Attendant Phones
For system admnistrators:
•
Phones running SIP 3.1.0 and BroadWorks releases prior to R14 SP5 will have
the same functionality as SoundPoint IP phones running pre-SIP 3.1.0software
with the earlier release of BroadWorks.
•
Phones running firmware releases prior to SIP 3.1.0 (for example, SIP 3.0.2) will
maintain their existing behavior when used with BroadWorks R14 SP5 and later
releases.
®
IP Phones
1
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Related Manuals for Polycom SoundPoint IP 430
Summary of Contents for Polycom SoundPoint IP 430
- Page 1 (BLF) feature on SoundPoint IP phones. This information applies to SoundPoint IP 430, 450, 550, 560, 601, 650, and 670 desktop phones running SIP application version SIP 3.1.0 or later and BroadSoft’s BroadWorks R14 SP5 release.
- Page 2 Quick Tip SoundPoint ® IP, SIP 3.1.0 SoundPoint IP Phone Terminology Before you read this document, it is important to understand the following phone-related terminology: • Attendant phone—The phone you use to monitor a remote line. The phone has optional Expansion Modules and is set up to monitor one or more remote lines using the BLF feature.
- Page 3 Quick Tip SoundPoint ® IP, SIP 3.1.0 The following figure shows the screen that appears when an attendant phone is set up to monitor three remote lines (Helen Cooper, Z Wong, and Ben North). Selecting Attendant Ring Tones You can select the ring tone that plays when a remote line “rings”. The same ring tone plays for all remote lines.
- Page 4 Quick Tip SoundPoint ® IP, SIP 3.1.0 Handling Remote Calls on Attendant Phones You handle incoming calls on remote lines differently depending on the state of your phone—if it is in an idle, active, or alerting state. Handling Remote Calls When Your Phone is Idle If your phone is idle, you handle remote calls differently depending on the state of the remote phone.
- Page 5 Quick Tip SoundPoint ® IP, SIP 3.1.0 To answer the call on the remote line: Do one of the following: >> • To use the handset, lift the handset, and then quickly press (for less than two seconds) the line key adjacent to the remote line that is ringing. •...
- Page 6 Quick Tip SoundPoint ® IP, SIP 3.1.0 To place a new call on your own line: Press the line key adjacent to a line on your phone or press the New Call >> soft key. You do not answer the call on the remote line. If you have more than one remote line that is ringing, the caller ID for the line that rang first appears.
- Page 7 Quick Tip SoundPoint ® IP, SIP 3.1.0 Initially, the phone shows the caller ID for the first incoming call. If you press and hold the line key, a list of all active (including held calls) and incoming calls appears. The information and soft keys that appear on the screen will differ depending on whether an incoming or active call is highlighted.
- Page 8 Quick Tip SoundPoint ® IP, SIP 3.1.0 Remote Line is Ringing With More Than One Incoming Call If two incoming calls are ringing on a remote line, caller information for both call appears. The first call that was placed is highlighted. Due to a limitation in the signaling between the phone and the call server, it is not Note possible to answer a remote ringing call when there is more than one call (active or...
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Page 9: Trademark Information
, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.