Nortel BM450 Troubleshooting Manual page 4

4 Task List
Understanding system messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
To set Release Reasons ...............................................................................................83
Useful Troubleshooting Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
To use the Knowledge and Solution Engine..................................................................86
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
To perform a backup .....................................................................................................87
To restore data from the BCM450 .................................................................................88
Completing a warm or cold reset ...................................................................................89
Recovering a lost password ..........................................................................................89
To view an alarm ...........................................................................................................90
To acknowledge an alarm .............................................................................................91
Using the Element Manager to transfer log files............................................................91
Capturing the current configuration ...............................................................................93
Viewing the system health .............................................................................................94
Viewing specific process states.....................................................................................94
Verify the current software revision ...............................................................................95
Viewing the system ID and serial number .....................................................................95
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
NN40160-700