To Use The Knowledge And Solution Engine - Nortel BM450 Troubleshooting Manual

86 Chapter 10 Useful Troubleshooting Links

To use the Knowledge and Solution Engine

1
Go to the Nortel Web site: www.nortel.com
2
Log in using user name and password.
3
Select SUPPORT & TRAINING.
4 Select ONLINE SELF-SERVICE, and then select Knowledge Base.
The Online Self-Service page appears and shows the Knowledge and Solution Engine. For
information on performing your search, click the Search Tips link.
To view an interactive tutorial for the Knowledge and Solution Engine, go to the Help &
Contact section, click the Help Using This Site link and then scroll to find the Knowledge
Base tutorial.
5
Enter your problem statement or question in the text box. Ensure that you leave spaces
between the words in the statement or question.
6
From the ALL TYPES drop-down list, select the document type you would like to search
against. The default is ALL TYPES, which searches on all available documents (bulletins,
documentation, services requests, software, and solutions).
7
Click > (the arrow adjacent to the text box) or press Enter to start your search. The page
reloads and provides the option to narrow your search by product family.
NN40160-700 NN40160-700