Completing A Warm Or Cold Reset; Recovering A Lost Password; Password Protection; How Do I Recover A Lost Password For The Bcm450 - Nortel BM450 Troubleshooting Manual

Completing a warm or cold reset

1
Select Administration > Utilities > Reset, and click one of the following buttons:
a
Reboot BCM450 System will restart the operatingsystem of the BCM450
b Warm Reset Telephony Services will restart telephony services. Customer data will
be retained.
c
Cold Reset Telephony Services will reset telephony programming to factory defaults.
Customer data will be lost.
d Shutdown System will stop all services and shut down the system. Restarting the
system requires physical access to the BCM450.

Password protection

This section answers the following frequently asked question:
•

How do I recover a lost password for the BCM450?

How do I recover a lost password for the BCM450?
There is a Nortel support default user which cannot be deleted or modified. This account is set up
to allow Nortel troubleshooting technicians to access areas of the system that are not available to
other users. You can change the default challenge key, but be sure to retain a record of the change
so that Nortel support technicians can access your system.

Recovering a lost password

1
Select Configuration > Administrator Access > Security Policies, and select the Entry
Policy tab.
2
With the Challenge Key available, contact Nortel Technical Support and request help to
recover the lost password.
Chapter 11 Frequently Asked Questions
on page 89
BCM450 Troubleshooting Guide
89