Introduction; Purpose; Audience; Organization - Nortel BM450 Troubleshooting Manual

Chapter 1

Introduction

The Nortel Business Communications Manager 450 (BCM450) provides private network and
telephony management capability to small and medium-sized businesses. The BCM450 system
integrates voice and data capabilities, and IP Telephony gateway functions into a single telephony
system. It also enables you to create and provide telephony applications for use in a business
environment.

Purpose

This guide provides procedural information to help you troubleshoot and isolate problems in your
BCM450 network.

Audience

The BCM450 Troubleshooting Guide is for use by network administrators responsible for
maintaining BCM networks that include BCM450 devices. This guide is also useful for network
operations center (NOC) personnel supporting a BCM450 managed services solution. To use this
guide, you must:
• be an authorized BCM450 administrator within your organization
• know basic Nortel BCM450 terminology
• be knowledgeable about telephony and IP networking technology

Organization

This guide is organized for easy access to information that explains the troubleshooting procedures
associated with using the BCM450 system. This guide contains information on the following
topics:
• Initial Troubleshooting
• Hardware Troubleshooting
• Software Troubleshooting
• Advanced Troubleshooting
• Recovery trees
• Downloading Software
• Troubleshooting Tools
• Understanding system messages
• Useful Troubleshooting Links
• Frequently Asked Questions
on page 15
on page 19
on page 37
on page 51
on page 69
on page 75
on page 79
on page 83
on page 85
on page 87
BCM450 Troubleshooting Guide
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