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Installation and Administration Guide
Possible solution
Try performing one of the following actions:
•
Activate the user account on the source BlackBerry Enterprise Server, then retry the migration.
•
Run the migration process with Ignore warnings selected. Then activate the user account on the destination
BlackBerry Enterprise Server after the migration process completes.
User status on the source BlackBerry Enterprise Server instance is not
"Running"
Description
The status of the user account on the source BlackBerry Enterprise Server indicates that the user account is not currently
active.
Possible solution
Try performing one of the following actions:
•
Activate the user account on the source BlackBerry Enterprise Server, then retry the migration.
•
Run the migration process with Ignore warnings selected, then activate the user account on the destination BlackBerry
Enterprise Server after the migration process completes. You do not need to delete the data on the device that is
associated with the user account.
Troubleshooting migration errors
When you troubleshoot migration issues, you can review the migration job history in the BlackBerry Enterprise Transporter
log file.
User migration failed messages
VALIDATION / FAILED
Description
This message appears when the BlackBerry Enterprise Transporter cannot validate the user account.
Possible solution
See
User validation error messages
70
and
User validation warning
messages.
Troubleshooting
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Table of Contents
Troubleshooting
