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Installation and Administration Guide
Return user accounts to the
source MDM domain
To return user accounts to the source MDM domain, you must run the migration process a second time. You must set the
former destination MDM domain as the source domain, and the former source MDM domain as the destination domain.
Before you begin: Back up the source BlackBerry Configuration Database and destination BlackBerry Configuration
Database.
1.
In the BlackBerry Enterprise Transporter, in the Step 2: BlackBerry Databases section, in the Source Domain
section, click Configure.
2.
In the Label drop-down list, click the label for the former destination BlackBerry Configuration Database.
3.
Click OK.
4.
In the Step 2: BlackBerry Databases section, in the Destination Domain section, click Configure.
5.
In the Label drop-down list, click the label for the former source BlackBerry Configuration Database.
6.
Click OK.
7.
In the Step 3: Manifest Configuration section, in the Summary section, click Details.
8.
Change the list of user accounts to the user accounts that you want to return to the source BlackBerry Configuration
Database.
9.
Click Done.
10. Preview the migration process. Resolve any issues.
11. Move the user accounts.
Return user accounts to the source MDM domain
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Troubleshooting
