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Installation and Administration Guide
Moving user accounts
Preview the migration process
Before you begin the migration process, you can preview the migration to help identify potential issues.
Before you begin: Select the user accounts that you want to move.
1.
In the BlackBerry Enterprise Transporter, in the Step 4: Preview section, click Preview.
2.
On the Report tab, check for warning messages.
3.
Resolve any issues. For more information about potential issues, see
Troubleshooting migration
After you finish: To stop the preview, in the Step 4: Preview section, click Abort.
Move user accounts to a different MDM
domain
To stop the migration process at any time, in the Step 5: Migration section, click Abort. When you click Abort, the
BlackBerry Enterprise Transporter stops after it migrates the batch of user accounts that it is currently processing.
Before you begin:
•
Before you use the BlackBerry Enterprise Transporter for the first time, log in to the BlackBerry Administration Service
of the destination MDM domain and verify that you can create a user account, assign a BlackBerry device to the user
account, and activate the device.
•
Preview the migration process and resolve any issues that are identified.
•
Verify that only one instance of the tool is running at a time.
•
If you plan to move the mailboxes that are associated with user accounts, move the mailboxes before you migrate the
user accounts.
•
Move the user accounts when the associated devices are on, and are in a wireless coverage area.
54
errors.
Troubleshooting preview errors
Moving user accounts
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and
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Table of Contents
Troubleshooting
