Handling Calls
To Transfer Without One-Touch Transfer
1. If your console has DSS or Auto Dial buttons, check the light next
to the Auto Dial or DSS button for co-worker's extension.
If the light is on, co-worker is unavailable. See Notes.
If the light is off, go to step 2.
Press Transfer.
2.
The call is put on hold automatically (line with held call shows fast flashing
green light).
3.
Dial co-worker's extension, or press DSS or Auto Dial button.
4.
For an unannounced transfer, hang up, press Speakerphone, or
use the headset.
The call is transferred.
For an announced transfer, announce the call.
If co-worker can take the call, hang up, press Speakerphone,
or use the headset.
The call is transferred.
If co-worker cannot take the call, press the line button with the
held call (flashing green light) to return to the call. See Notes.
Notes:
If co-worker is unavailable, see "Handling Unsuccessful
Transfers" in this chapter.
If your console has SA buttons, you need a free SA button
to transfer outside calls with a DSS or Auto Dial button.
If your co-worker's phone has the same line buttons as
your console, transfer outside calls by pressing the Auto
Dial or DSS button for your co-worker's extension to
automatically put the call on hold and place a call to your
co-worker. When your co-worker answers, announce the
line that the call is on and hang up. Your co-worker then
answers the call by pressing the line button with the call.
2-12 T r a n s f e r r i n g C a l l s