Handling Calls
With manual completion:
1.
Check the light next to the DSS or Auto Dial button for co-worker's
extension.
If the light is on, co-worker is unavailable. See Notes.
If the light is off, go to step 2.
Press DSS or Auto Dial button.
2.
3.
For an unannounced transfer, hang up, press Speakerphone, or
use the headset.
The call is transferred.
For an announced transfer, announce the call.
If co-worker can take the call, hang up, press Speakerphone,
or use the headset. See Notes.
The call is transferred.
If the co-worker cannot take the call, press the line button with
the held call (flashing green light) to return to the caller.
Notes:
If co-worker is unavailable, see "Handling Unsuccessful
Transfers" in this chapter.
If console does not have DSS or Auto Dial buttons or your
system is not programmed for One-Touch Transfer, see "To
Transfer Without One-Touch Transfer" in this chapter.
If your console has SA buttons, you must have a free SA
button to transfer an outside call using a DSS or Auto Dial
button.
Transferring Calls 2-11
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