Testing Blind Transfer Routes; Testing Extension Numbers - AT&T MERLIN Attendant System Manager's Manual

Testing and Troubleshooting

Testing Blind Transfer Routes

Use
the following procedure if you have programmed any blind transfer routes:
Dial the MERLIN Attendant extension.
1.
2. Dial the first blind transfer route number.
3. Verify that the extension from the Route Plan (Planning Form F) rings.
Do not pick up the call.
4. Make sure the unanswered call is routed to the receptionist.
5. Repeat this procedure for each of the blind transfer routes.

Testing Extension Numbers

Use the following procedure if your programming allows callers to enter
individual extension numbers:
1. Dial the MERLIN Attendant extension.
2. Dial a valid extension number.
NOTE:
If the system includes various numbers of extension digits (e.g., 2- and
3-digit extensions), dial a valid extension number for each extension
length, If supervised transfer is selected, there will be a delay of up to
two seconds (or the current "Dialing Delay" setting) before you are
connected to the extension numbers of the shorter length.
3. Make sure the
4. Dial an invalid
5. Make sure the
Testing Blind Transfer Routes
3-2
call is directed to the proper extension.
extension number.
call is directed to the receptionist.