Call Processing Options - AT&T MERLIN Attendant System Manager's Manual

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User manual (36 pages)

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Installer's manual (67 pages)

Table Of Contents

Table of Contents

Changing the Current Settings

Table 2-3

Program

Code

2901

Day Answer Delay

In Day mode, number of rings before the MERLIN

Attendant answers an incoming call.

2902

Night Answer Delay

In Night mode, number of rings before the

MERLIN Attendant answers an incoming call. If

not using Night mode, set to 15.

2903

Dialing Delay

Number of seconds after an announcement that a

caller has to dial a route or extension before the

call is transferred to the receptionist.

Extension Delay

2904

Number of rings allowed for an extension to

answer before the call is transferred to the

receptionist.

Extension Digits

2916

The number o digits in an extension. If all phones

in your system have 2-digit extensions, set to 2. If

all phones in your system have 3-digit extensions,

set to 3, etc. For systems with various numbers of

digits in their extension numbers (e.g., 2- and

3-digit extension numbers), you must set to 19.

Extension Transfer

2918

Indicates how extension number calls are

transferred. If blind transfer (2) is selected, when

an extension dialed is busy or does not answer,

the call is transferred to the receptionist. If

supevised transfer (1) is selected, when an

extension dialed is busy or does not answer, the

caller hears the Transfer Fail announcement,

9709

Lowest Extension

Identifies the lowest valid extension number in the

range available in your system. (Do not set for

systems with mixed numbers of extension digits.

See "Extension Digits.")

Highest Extension

9710

Identifies the highest valid extension number in

the range available in your system. (Do not set for

systems with mixed numbers of extension digits.

See "Extension Digits.")