Day And Night Announcements - AT&T MERLIN Attendant System Manager's Manual

Overview
If a caller does not enter a route or extension because he or she is calling
from a rotary phone or does not know the extension, the call is automatically
directed to the receptionist after a specified number of seconds (2 to 5). You
can select the number of seconds by using the "Call Processing Options"
described in Chapter 2, "Changing the Current Settings."
Callers using Touch-Tone phones can also bypass the announcement by
dialing the route or extension they want at any time during the message. Their
calls are transferred immediately to the route or extension number they have
selected.

Day and Night Announcements

Y can choose from two different announcements (Day or Night) to play to
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callers when the MERLIN Attendant answers incoming calls. Both the Day
announcement and Night announcement can direct calls to up to nine
different routes (1 through 9; 0 is resewed for the receptionist). Additionally,
these announcements can offer callers the option to dial individual extension
numbers, which can be from two to four digits.
Depending on your business hours, you can allow callers to dial a route or an
extension number when your business is open (Day announcement), then
provide information such as business hours when your business is closed
(Night announcement). If your business operates 24 hours a day, you can use
just the Day announcement. Here are two examples:
Use of both Day and Night Announcement
ANY Company office hours are 8:30 a.m. to 5:00 p.m. Monday through
Friday. Callers who dial the business' toll-free number during those
hours hear the Day announcement when the MERLIN Attendant
answers. The Day announcement instructs callers to enter a route
number (1 through 9) to reach a specific department or an extension
number to contact a particular individual. Callers who call after 5:00
p.m. or on the weekends hear the Night announcement when the
MERLIN Attendant answers. The Night announcement tells callers the
regular office hours and allows them to dial extension numbers to
connect with employees who are working after-hours.
Key Features 1-3