AT&T MS2085 User Manual
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AT&T MS2085 User Manual

4-line small business main console
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MS2085 4-Line
Small Business Main Console

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Summary of Contents for AT&T MS2085

  • Page 1 User’s manual MS2085 4-Line Small Business Main Console...
  • Page 2 You can also visit our website at 1 (800) 222-3111 1 (866) 288-4268 call . In Canada, dial Model number: MS2085 Type: 4-Line Small Business Main Console Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the console.

  • Page 3: Parts Checklist

    Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary User’s manual Quick start guide MS2085 4-Line MS2085 4-Line Small Business Main Console Small Business Main Console User's manual...

  • Page 4: Table Of Contents

    Deregistering a cordless headset ..22 Telephone operation To deregister the cordless headset Telephone operation........41 from the MS2085 console ....22 Line indicators .........41 Adding a corded headset ......23 Making and ending a call ....41 To add a corded headset to the console ............23...
  • Page 5 Answering a call ........42 One touch .............57 Temporary ringer silencing ....42 Assign a one-touch entry ....57 Options while on calls ......43 Review the one-touch entry ....59 Call waiting ..........43 To dial a one-touch entry ....59 Volume control ........43 Edit the one-touch key .......59 Mute .............43 Delete an one-touch key ....60 Temporary tone dialing ......43...
  • Page 6 Delete entries ..........73 Message playback .........91 Reasons for missing caller ID Options during playback ....92 information ..........74 Delete all central mailbox messages ...........92 Answering system Delete all private mailbox About the answering system....75 messages ...........93 Answering system capacity ....75 Record memo ..........93 Message Guard®...

  • Page 7: Getting Started

    Getting started Quick reference guide MENU/SELECT CALL HISTORY • Press to enter the menu. • Press to view caller ID • While in the menu, press to information (page 70). select an item or save an entry or setting. MESSAGE WAITING indicator •...

  • Page 8: Directory Card

    Getting started Quick reference guide One-touch keys • Press to dial the desired one-touch number (page 59). Directory card To write names on the directory card, follow the steps below: Pull out the directory card. Write the information on the directory card.

  • Page 9: Main Menu

    Getting started Quick reference guide Main menu The > symbol highlights a menu item. Main menu • System Setup (pages 24-31) >System Setup • Ringers (pages 32-33) Ringers Set Date/Time • Set Date/Time (page 34) One Touch • One Touch (pages 57-60) Phone Settings Registration •...

  • Page 10: Introduction

    Getting started Introduction This AT&T MS2085 is the console of a 4-line telephone system. It is expandable to a maximum of 15 AT&T MS2015 desksets and an AT&T TL7600 cordless headset. Expanding your system requires you to register each new device first (see pages 20-21).

  • Page 11: Planning Your System

    NOTES: • You can register only one AT&T TL7600 cordless headset to the MS2085 console or an MS2015 deskset. The system allows a maximum of one console and four desksets, or five desksets to have cordless accessories. When the console or a deskset has cordless accessories, they are all part of the same extension, and only one extension device can be used at a time.

  • Page 12: Installation

    Getting started Installation Install the console close to the telephone jacks, a router and a power outlet not controlled by a wall switch. The telephone can be placed on a flat surface or vertically mounted on the wall (pages 14-18). For optimum range and better reception, place the console in a central and open location.

  • Page 13: Console Installation

    Getting started Console installation Make sure you plug in all telephone lines and the Ethernet cable before powering up the console. Plug the end of the coiled handset cord into jack on the left side of the telephone. Lift the kickstand as the arrows indicate below to release it from the groove.
  • Page 14 DSL interference. Please contact your DSL service provider for more information about DSL filters. MS2085 Engraving: Make sure your router is connected to the Ethernet network. Plug one end of the Ethernet cable into the Ethernet jack (...
  • Page 15 Option 1: To connect four single line wall jacks MS2015 Engraving: Use only Supplied Adapter Plug one end of the Plug the other end of the MS2085 Engraving: Ethernet cable into the telephone lines into the Ethernet jack ( ) at the 1-line telephone wall jacks. Use only...
  • Page 16 Line 3/4 Line 1/2 Router Router MS2015 Engraving: Use only Supplied Adapter Plug one end of the Ethernet cable into MS2085 Engraving: the Ethernet jack at the back of Use only Supplied L3/4 L1/2 Adapter the console. If you have DSL...
  • Page 17 Getting started Console installation It takes at least one minute for the console to start up the system and the screen displays Booting... during startup. The console is set to obtain the IP address Obtaining IP from automatically by default. The screen displays Obtaining DHCP server IP from DHCP server Please wait...

  • Page 18: Console Installation (Set Static Ip)

    Getting started Console installation (set static IP) Instructions on this page are for users to enter static IP to set up the console, due to a failure in obtaining IP from the router automatically. If you have successfully obtained the IP from your router, you do not need to perform the steps below.

  • Page 19: Console Installation (Stand-Alone Telephone)

    Getting started Console installation (stand-alone telephone) This MS2085 console can be used as a stand-alone telephone without connecting to MS2015 desksets via a router. Follow the steps below to set up the console if you do not connect it to a router.

  • Page 20: Wall Mount Installation

    Getting started Wall mount installation To mount the console on the wall Unplug the power adapter from the outlet, the telephone line cords from the wall jacks (or DSL filters), and the Ethernet cable from the router. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees.
  • Page 21 Getting started Wall mount installation Snap the kickstand into the outermost groove until it locks into place.
  • Page 22 Getting started Wall mount installation Install the wall mount bracket to the console as shown below. Insert the upper tabs of the mounting bracket into the upper slots at the back of the console. Press the lower tabs of the mounting bracket into the lower slots at the back of the console until they lock into place.
  • Page 23 Getting started Wall mount installation Align the upper wall mounting hole on the back of the console with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate.

  • Page 24: Wall Mount To Tabletop Installation

    Getting started Wall mount installation Wall mount to tabletop installation To change the console from the wall mount position to tabletop position, follow the steps below. If the telephone line cords and power adapter cord are bundled, untie them first. Push the console up to remove it from wall.

  • Page 25: Pc Jack

    Use only Supplied Adapter Getting started PC jack MS2085 Engraving: You can connect your computer to the Ethernet network through the Use only PC jack ( ) of this console. Plug one end of the Ethernet cable into the Supplied...

  • Page 26: Adding And Registering Desksets

    Make sure your deskset is installed properly. Refer to the MS2015 deskset user’s manual for details. Start registration when the deskset screen shows IP obtained: XXX.XXX.X.X Press SELECT to proceed. To register a deskset to your MS2085 console The deskset should display IP obtained: XXX.XXX.X.X Press ‘SELECT’ to proceed before you IP obtained: begin registration.

  • Page 27: Adding And Registering A Cordless Headset

    See the deregistration instructions in the user’s manual of the telephone to which it is currently registered. To register a TL7600 cordless headset to your MS2085 console Place the headset in the headset charger and...

  • Page 28: Deregistering A Cordless Headset

    Please read all the instructions on this page before beginning the deregistration process. Please make sure the telephone system is not in use before deregistration. To deregister the cordless headset from the MS2085 console On the console, press MENU /SELECT...

  • Page 29: Adding A Corded Headset

    Getting started Adding a corded headset You can use this console handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a headset, visit our website www.telephones.att.com 1 (800) 222-3111 , or call .

  • Page 30: System Setup

    Getting started System setup Menu settings Use this menu to change the telephone system settings. Press MENU when in idle mode (when the console is not in use) to console is not in use) to is not in use) to /SELECT enter the main menu.

  • Page 31: Release Extension Number

    Getting started System setup Release extension number You have to release an extension number that is already being used from the telephone system to make it available for other desksets. You cannot release the console’s extension number. You need to re-assign an extension number (see Set extension number on page 24) to any released deskset for the intercom feature to work on that deskset.

  • Page 32: Prime Line

    Getting started System setup Prime line Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you lift the handset or press SPEAKER or HEADSET (if a corded headset is connected) to make an outside call.

  • Page 33: Line Group

    Getting started System setup Line group You can set an extension or several extensions to receive incoming calls from a specific telephone line. Extensions that have not been selected will not ring when there is an incoming call from that specific line. For the auto attendant to work properly, you are recommended to include this console in the line group settings of all lines.

  • Page 34: Network Setup

    Getting started System setup Network setup The console must have an the IP address locating its connection with the router. You can set the console to obtain the IP from a DHCP server automatically or assign a specific IP on your own. The console obtains the IP from the router automatically by default.
  • Page 35 Getting started System setup Network setup (continued) If you want to switch from Auto set IP to Set static IP, you have to disable the Auto set IP setting first. To disable Auto set IP: Network Setup When the console is idle, press MENU >Auto set IP /SELECT Set static IP...
  • Page 36 Getting started System setup Network setup (continued) SELECT to proceed. The screen displays Press MENU/ Subnet mask: XXX.XXX.X.X. Use the dialing keys to Subnet mask: enter a specific subnet mask. 255.255.255.0_ • Press DELETE to delete a character. • Press # to add a dot. . <‘#’...

  • Page 37: Network Info

    Getting started System setup Network info Use this feature to view the information of the IP address, subnet mask, router/gateway, DNS servers, and DHCP server of this console. To check the network information: System Setup When the console is idle, press MENU /SELECT Set Ext No.

  • Page 38: Telephone Settings

    Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the console screen. The MS2085 console stores the volume setting for all lines. When the console is idle, press MENU /SELECT...

  • Page 39: Ringer Tone

    Telephone settings Telephone setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer Ringers tones for different lines so you can easily identify which Ringer Volume line is calling. >Ringer Tone When the console is idle, press MENU /SELECT...

  • Page 40: Set Date/Time

    Telephone settings Telephone setup Set date/time The answering system displays the date and time of the message while playing messages. Before using the System Setup answering system, set the date and time as follows. Ringers >Set Date/Time Follow the steps below to set the month, day, year One Touch and time: Phone Settings...

  • Page 41: Lcd Language

    Telephone settings Telephone setup LCD language This feature allows you to change the language used for all screen displays. The language settings on the Phone Settings console and desksets are independent. By default, the >LCD Language language is set to English. Home area code Key Tone When the console is idle, press MENU...

  • Page 42: Home Area Code

    Telephone settings Telephone setup Home area code Use this feature to program this console to recognize your home area code. This feature makes it easy for you to place a call from the caller ID log. When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number, and when you dial from the call log, only seven digits are dialed.

  • Page 43: Key Tone

    Telephone settings Telephone setup Key tone The console is set to beep with each key press. If you turn off the key tone, there are no beeps when you Phone Settings press keys. LCD Language Home area code When the console is idle, press MENU /SELECT >Key Tone to scroll to Phone Settings, then press...

  • Page 44: Dial Mode

    Telephone settings Telephone setup Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode Phone Settings to pulse dialing before using the telephone. LCD Language Home area code When the console is idle, press MENU /SELECT Key Tone...

  • Page 45: Phone Rename

    Telephone settings Telephone setup Phone rename Use this feature to rename the console. If you have to rename your console after initial setup, you are recommended to do so before registering any system desksets. To change the name: Phone Settings When the console is idle, press MENU /SELECT LCD Language...

  • Page 46: Customer Support

    Telephone settings Telephone setup Customer support Use this feature to display the AT&T website. When the console is idle, press MENU /SELECT www. telephones. to scroll to Customer Support, then Press att.com SELECT or /SKIP. press MENU/ Press CANCEL to return to the main menu.

  • Page 47: Telephone Operation

    Telephone operation Telephone operation The telephone comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Prime line on page 26 for details. When you answer a call, the telephone automatically selects the ringing line.

  • Page 48: On Hook Dialing (Predialing)

    Telephone operation Telephone operation To make a call using a corded headset: Make sure a corded headset is connected to the console (page 23). Press HEADSET on the console. Wait for a dial tone, then dial the number. To hang up, press HEADSET. To make a call using a cordless headset: You can make a call using a registered cordless headset (see Adding and registering a cordless headset on page 21).

  • Page 49: Options While On Calls

    Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call. Press FLASH to put your current call on hold and •...

  • Page 50: Hold

    Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press HOLD. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly.

  • Page 51: Call Privacy

    Telephone operation Options while on calls Call privacy The call privacy is set to On by default. The console allows only one device to use a line at a time. You can turn this setting off during a call to allow other telephones to join the call.

  • Page 52: Recording A Call

    Telephone operation Options while on calls Recording a call Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. You cannot record a conference call or an intercom call and you cannot use another line while you are recording a phone conversation.

  • Page 53: Chain Dialing

    Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history, redial list or one-touch memory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, redial list or one-touch memory.

  • Page 54: Redial

    Telephone operation Redial The last 10 telephone numbers dialed (up to 30 digits) are stored in the console. To view the 10 most recently dialed numbers Press AUTO REDIAL to enter the redial list and display the most recently called number. Press to view other recently called numbers.

  • Page 55: To Copy A Redial Entry To One-Touch Memory

    Telephone operation Redial To copy a redial entry to directory (continued) • You can store the flash signal required by some special services as part of a to choose Add flash, then press dialing sequence. Press SELECT. An F appears on the screen. MENU/ Press to choose Done, then press...

  • Page 56: Auto-Redial

    Telephone operation Redial Auto-redial Use this feature to automatically redial a number up to ten times. Press AUTO REDIAL to enter the redial list and display the most recently called number. Press to view other recently called numbers. While the screen displays the desired number, press /REPEAT or /SKIP to choose Auto redial, then press SELECT.

  • Page 57: Conference Call

    Telephone operation Conference call The system can support 5-way conference with a maximum of one outside call and four system extensions (including the initiating party), or two outside calls and three system extensions (including the initiating party). The outside call must be established first because an intercom call cannot be placed on hold.

  • Page 58: Join A Call In Progress

    Telephone operation Conference call B. Join a call in progress Make or answer an outside call on the console, then press MENU /SELECT SELECT to select Call Privacy on your console. Press MENU/ to choose Off, then press SELECT. Press MENU/ Any system extension can join the call by pressing the line key currently in use to join the conference.

  • Page 59: Call Scenario

    Telephone operation Conference call Call scenario The table below provides you with more information on the number of outside lines available for use during a conference call under different call scenarios. A. Inviting parties using Intercom Device that Number of Number Outside lines starts a...

  • Page 60: Intercom

    Telephone operation Intercom You can use the intercom feature for conversations between the console and a system deskset, or between two system desksets. The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work.

  • Page 61: Call Transfer

    Telephone operation Call transfer You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press TRANSFER on the console...

  • Page 62: Call Transfer Using Intercom

    Telephone operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: Press INTERCOM on the console while on a call. The Intercom to: >Reception call is put on hold.

  • Page 63: One Touch

    Telephone operation One touch This telephone has 32 one- and two-touch memory locations (speed dial locations) where you can store the phone numbers you wish to dial more quickly. You can store up to 30 digits in each location. You can access the first 16 locations using only the one-touch buttons. To access the remaining 16 locations, press LOWER and then the one-touch button for the desired location.
  • Page 64 Telephone operation One touch Assign a one-touch entry (continued) • You can store the flash signal required by some special services as part of a to choose Add flash, then press dialing sequence. Press SELECT. An F appears on the screen. Continue storing the number MENU/ as usual.

  • Page 65: Review The One-Touch Entry

    Telephone operation One touch Review the one-touch entry When the console is idle, press MENU /SELECT to scroll to One Touch, then press Press One Touch SELECT or /SKIP. MENU/ >View Program Press to scroll to View, then press SELECT or /SKIP. MENU/ Press to scroll to the desired one-touch location.

  • Page 66: Delete An One-Touch Key

    Telephone operation One touch Edit the one-touch key (continued) • Store a signal for switching to temporary tone signaling. If you have dial pulse (rotary) service, this signal is required for some special services. Press to choose Send tone, then press SELECT.

  • Page 67: Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. Capacity The directory of this console can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers.

  • Page 68: Create Directory Entries

    Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. When the console is idle, press DIRECTORY. The console shows a summary with the number of directory entries stored. Press MENU to add an entry.

  • Page 69: Review Directory Entries

    Directory Create directory entries Create a new directory entry (continued) • You can include a pause while storing a dialing sequence that requires one during actual dialing. Enter Number Press to choose Add pause, then press 8002223111_ SELECT. A P appears on the screen. MENU/ •...

  • Page 70: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the console. Press DIRECTORY on the console. The screen displays a summary with the number of directory entries stored. Press to browse through the directory. browse through the directory.

  • Page 71: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the console screen. You can use the directory review (page 63) or name search (page 64) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting SPEAKER or the desired line key (LINE 1-...

  • Page 72: Edit An Entry

    Directory Dial, delete or edit entries Edit an entry When a directory entry appears, press SELECT. MENU/ 32/50 Press to choose Edit, then press SELECT. MENU/ Christine Smith The screen displays Enter Name. Use the dialing >Edit Copy to 1-touch keys to edit the name.

  • Page 73: Copy A Directory Entry To One Touch

    Directory Dial, delete or edit entries Copy a directory entry to one touch SELECT. When a directory entry appears, press MENU/ 32/50 to choose Copy to 1-touch, then press Press Christine Smith SELECT. MENU/ Edit The screen displays Enter Number. Use the dialing >Copy to 1-touch Delete keys to edit the number.

  • Page 74: Caller Id

    Caller ID About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.

  • Page 75: Caller Id Information

    Caller ID Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 200 incoming calls in the console. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information.

  • Page 76: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match 001/090 with a telephone number in your directory, the name LINE 1 that appears on the screen matches the corresponding Chris name in your directory. 8002223111 For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 77: View Dialing Options

    Caller ID Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the 001/090 seven-digit number), in some areas, you LINE 1 Chris may need to dial the seven digits only, 8002223111 1 plus the seven digits, or 1 plus the area Press #...

  • Page 78: Save A Caller Id Entry To The Directory

    Caller ID Caller ID operation Save a caller ID entry to the directory When in the caller ID history, press to browse 001/090 to the number you wish to save. 8002223111 Press MENU , then press to choose >Copy to DIR /SELECT Copy to 1-touch Copy to DIR.

  • Page 79: Copy A Caller Id Entry To One Touch

    Caller ID Caller ID operation Copy a caller ID entry to one touch When the desired number appears, press 001/090 SELECT. MENU/ 8002223111 to choose Copy to 1-touch, then press Press Copy to DIR >Copy to 1-touch SELECT MENU/ Delete The console displays Press a 1-touch key to save the number.

  • Page 80: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the name. PRIVATE NAME The caller prefers not to show the phone number.

  • Page 81: Answering System

    Only this MS2085 console can serve as an auto attendant in the telephone system and redirect incoming call to other extensions in the system. Answering system capacity...

  • Page 82: Auto Attendant Setup

    Answering system Auto attendant setup You can set up the auto attendant to answer outside calls, provide callers with a company directory, direct calls to a specified extension, and enable callers to record voice messages. You can use the default announcement or record up to four outgoing announcements and one directory announcement.

  • Page 83: Announcement

    Answering system Auto attendant setup Announcement Use this feature to record up to four new announcements so that you can have different announcements for daytime and after hours, and an announcement for the company directory. You can easily switch among the recorded announcements.

  • Page 84: Record The Auto Attendant Announcement

    Answering system Auto attendant setup Record the auto attendant announcement To record the announcement: When the console is idle, press ANS SYS. to scroll to Auto Attendant, then Press Auto Attendant Auto ATT ON/OFF SELECT or /SKIP. press MENU/ Auto ATT Delay to scroll to Announcement, then press Press >Announcement...

  • Page 85: Set The Start And End Time Of Auto Attendant Announcement

    Answering system Auto attendant setup Set the start and end time of auto attendant announcement To set the start and end time of announcement: When the console is idle, press ANS SYS. Press to scroll to Auto Attendant, then Day OGM 1 >Start/End Time SELECT or /SKIP.

  • Page 86: Play The Auto Attendant Announcement

    Answering system Auto attendant setup Play the auto attendant announcement To play the announcement: When the console is idle, press ANS SYS. to scroll to Auto Attendant, then press Press Play OGM SELECT or /SKIP. MENU/ 00:15 Press to scroll to Announcement, then press SELECT or /SKIP.

  • Page 87: Reset Auto Attendant

    Answering system Auto attendant setup Reset auto attendant Use this feature to reset the auto attendant settings and announcements to default. When the console is idle, press ANS SYS. Auto Attendant to scroll to Auto Attendant, then Press Auto ATT ON/OFF press SELECT or /SKIP.

  • Page 88: Private Mailbox Setup

    Answering system Private mailbox setup This console has a private mailbox that can answer calls and record messages when the auto attendant and private mailbox are turned on. When the auto attendant picks up a call, the caller has to enter the extension number of this console to access the private mailbox.

  • Page 89: Announcement

    Answering system Private mailbox setup Announcement An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Hello, please leave a message after the tone.” You can use this announcement or record your own. You can record an announcement up to 75 seconds.
  • Page 90 Answering system Private mailbox setup To reset the announcement: During playback, press /REPEAT or /SKIP to select RESET, then press /SELECT to reset the MENU Play OGM announcement to default. The screen displays 00:15 Reset announcement to default? Press SELECT to confirm. MENU/ Select to: -OR-...

  • Page 91: Call Intercept

    Answering system Private mailbox setup Call intercept When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1-LINE 4). Choose whether private incoming messages can be intercepted by the console during recording.

  • Page 92: Answering System Setup

    Answering system Answering system setup All feature settings below apply to both central (auto attendant) and private mailboxes. Remote access code Use this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change the code to any number from 000-999.

  • Page 93: Message Length

    Answering system Answering system setup Message Length Use this feature to set the maximum length of each recorded message. If you choose Greeting only, the caller hears the selected announcement but is not able to record a Ans Sys Setup message.

  • Page 94: Recording Time

    Answering system Answering system setup Recording time Use this feature to check the remaining recording time in the system. When the console is idle, press ANS SYS. to scroll to Record Time, then press Press Time left SELECT or /SKIP. MENU/ 10:30 Press CANCEL to return to the previous menu.

  • Page 95: Auto Attendant Operation

    Answering system Auto attendant operation Using the auto attendant When auto attendant is on, it automatically picks up the ringing line after the delay time you programmed (see Auto attendant delay on page 76), and plays the appropriate auto attendant announcement. You can choose from one of the following options.

  • Page 96: Auto Attendant (Aa) Flow Chart

    Answering system Auto attendant operation Auto attendant (AA) flow chart Incoming call AA answers and plays outgoing announcement Caller dials Caller dials Caller dials Caller enters extension remote access command entered number code AA plays Answering Rings back AA calls records directory system...

  • Page 97: Answering System Operation

    Answering system Answering system operation New message indication icon displays on the console when there are new messages in the central mailbox. icon displays on the console when there are new messages and/or memos in the private mailbox. The MESSAGE WAITING indicator on the console flashes when there are messages in either the central or private mailbox.

  • Page 98: Options During Playback

    Answering system Answering system operation Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When a message is playing on the console: /VOLUME or VOLUME/ • Press to adjust the message playback volume. •...

  • Page 99: Delete All Private Mailbox Messages

    Answering system Answering system operation Delete all private mailbox messages You can use this feature to delete all messages stored in the private mailbox. When the console is idle, press ANS SYS. Private Mailbox to scroll to Private Mailbox, then Press Priv MB ON/OFF SELECT or /SKIP.

  • Page 100: Remote Access

    Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this console from any touch-tone telephone. Make sure the auto attendant feature is turned on for this feature to work. Remote access can only play messages stored in the private mailbox.

  • Page 101: Quick Reference

    Answering system Remote access Press to play current private mailbox announcement. • Press 9 to record and wait for the beep before speaking. • Press # to stop recording. Press to stop the playing message. Press to start recording a memo. •...

  • Page 102: Appendix

    Appendix Console screen icons Telephone lines -On when this console is selected under the corresponding line group setting. Flashes when line 1, line 2, line 3, or line 4 is put on hold. Ringer off - On steadily when the ringer volume is set to OFF.

  • Page 103: Alert Tones And Lights

    Appendix Alert tones and lights Alert tones One beep You have set the hold reminder on. -OR- You have set the message alert tone on. -OR- There is an incoming call waiting. Two beeps The telephone is recording a memo. Lights LINE 1/LINE 2/LINE 3/LINE 4 •...

  • Page 104: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. www.telephones.att.com For customer service, visit our website at 1 (800) 222-3111 1 (866) 288-4268 call . In Canada, dial The console fails to obtain an IP from the router. •...
  • Page 105 I cannot dial out. • First try all the suggestions above. MS2085 Engraving: • Make sure you have a dial tone before dialing. The corded handset might take a second or two to connect the console and produce a dial tone. This...
  • Page 106 Appendix Troubleshooting I cannot transfer outside calls. • If you are on a conference call with another telephone in the same system, the call cannot be transferred. • If the destination telephone is on an outside call or intercom call with another system telephone, the call cannot be transferred.
  • Page 107 Appendix Troubleshooting I hear other calls while using my telephone. • Disconnect the telephone line from the console, and plug it into a different telephone. If you still hear other calls, call your telephone service provider. My console does not ring when I receive a call. •...
  • Page 108 Appendix Troubleshooting The outgoing announcement is not clear. • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the console. • Make sure there is no background noise (television, music, traffic, etc.) when recording.
  • Page 109 Appendix Troubleshooting The answering system is recording incomplete messages. • If the message length is not set to unlimited and a caller leaves a very long message, part of it may be lost when the system disconnects the call after the set message length. See Message Length on page 87 for details. •...
  • Page 110 Appendix Troubleshooting Common cure for electronic equipment. If the telephone base does not seem to be responding normally, do the following (in the order listed): Disconnect the power from the console. Wait a few minutes. Connect power to the console. Wait for the console to synchronize its connection.

  • Page 111: Console Display Screen Messages

    Appendix Console display screen messages All messages in the central mailbox All messages are are erased. deleted All messages in the private mailbox are erased. The auto attendant is on. Auto Att: ON The auto attendant settings are reset to Auto Attendant default settings.
  • Page 112 Appendix Console display screen messages The telephone line cord is not plugged into Line is not the console. available at this time The line you are trying to reach is on a conference call. Call privacy is turned on on the line you are trying to reach.

  • Page 113: Dhcp Server

    Appendix Console display screen messages There is a transferred call from a Transfer from: deskset extension. The console is transferring a call to a Transfer Line X deskset extension. The console is unable to obtain an IP Unable to obtain address.

  • Page 114: Maintenance

    Appendix Maintenance Taking care of your telephone • Your telephone base contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water •...

  • Page 115: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
  • Page 116 Appendix Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

  • Page 117: Fcc Part 68 And Acta

    Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.

  • Page 118: Fcc Part 15

    Appendix FCC part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 119: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call .
  • Page 120 Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call . In Canada, call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.

  • Page 121: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 5.1VDC @1200mA (AC adapter output) Ethernet Network Ports 10/100 Mbps RJ-45 Port PSTN Jacks 1-4 (FXO ports)

  • Page 122: Index

    Index Index Directory card 2 Display dial 65 Add a deskset 20 Add a headset 21, 23 Alert tones 97 End a call 41 Announcement 77–80, 83 End a conference call 51, 52 Answer a call 42 End an intercom call 54 Answer an intercom call 54 Auto-redial 50 FCC, ACTA and IC regulations 111...
  • Page 123 Index Index Register a deskset 20 Maintenance 108 Register a headset 21 Make a call 41 Remote access 94–95 Rename console 39 Make an intercom call 54 Review call history 70 Memo 93 Memory match 70 Review directory 63 Menu settings 24 Ringer tone 33 Ringer Volume 32 Message indication 91...
  • Page 124 Turn system off or on ............Delete a message ..............Delete all messages ............. End remote access call .............Hang up Model name: MS2085 Type: 4-Line Small Business Main Console 4-Line Small Business Main Console © 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to...
  • Page 125 www.telephones.att.com Message Guard® is a registered trademark of Advanced American Telephones. © 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 7 AT&T 10/12.

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