Transferring And Screening Calls; Without Auto Intercom Buttons; Transfer Without Voice Announcement; Transfer With Voice Announcement - AT&T MERLIN 3070 Attendant's Manual

Transferring and Screening
Calls
Passing calls to other people in your business is an important part of your
job, and the MERLIN system offers several ways to pass calls to another
voice terminal or group of voice terminals. How you transfer and screen
calls depends on in which of the following three ways your system is set up:
—

Without Auto Intercom buttons

—
With Auto Intercom buttons and system administered for One-Touch
Transfer.
—
With Auto Intercom buttons and system administered for One-Touch
Hold with Call Announcement.
If you're not sure how your system is administered, ask your system ad-
ministrator and then follow the appropriate procedure.
WITHOUT AUTO INTERCOM BUTTONS

Transfer without Voice Announcement

To transfer a call without voice announcement:
Touch Transfer.
Dial the person's intercom number or the Group Call Distribution
code.
Hang up.
If no one answers the call after a few rings, it returns to your console. (See
"Transfer Return Identification," page 28.)

Transfer with Voice Announcement

To transfer a call with voice announcement:
Touch Transfer.
Touch Intercom-Voice.
Dial the person's intercom number.
Announce the call.
Hang up.
NOTE: If you use Transfer with Voice Announcement to transfer a call to
a Group Call Distribution group, the transfer takes place but the voice an-
nouncement is blocked.
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