Transferring Calls - AT&T PARTNER Installation And Use Manual

Transferring Calls

Description
This section explains how to transfer calls. Transferring a call lets users "pass"
a call from one extension to another. Users can transfer only outside calls to
other system extensions.
Related Features
To transfer calls to an extension with a single touch, program the extension
number onto an Auto Dial button—see Auto Dialing for more information.
Transferred callers will hear Music or Tones On Hold if either is activated.
See Music/Tones On Hold (#602).
Considerations
When you press [
associated light winks green.
When you transfer a call from a system display phone, the number you are
transferring the call to briefly appears on the display.
On a system phone, a transferred call will ring with an intercom ring (ring
BEEP) until the originator hangs up, then it will change to a transfer ring (ring
BEEP BEEP). On a standard phone, a transferred call rings with an intercom
ring (ring ring) until the originator hangs up, then it changes to a transfer ring
(ring ring ring).
If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call transfer feature that lets you transfer a
call to another Centrex extension, so that the line the call came in on is free
to place and receive other calls. This feature uses the [
the [
Transfer
dial the extension directly using the Centrex extension number; if a Centrex
line is shared by several extensions, you will not be able to use Centrex
transfer to direct the call to a specific extension. For more information, see
the documentation for your PBX or Centrex system.
How to Transfer a Call
System Phone
To pass a call to another extension:
1. While active on the call, press [
The call is put on hold and you hear intercom dial tone.
2. Dial the extension number to which you want the call transferred.
3. When someone answers, announce the call, then hang up.
If no one answers or the call is refused, press the line button next to the
winking green light to reconnect to the caller.
If you do not wish to announce the call, hang up as soon as you hear
ringing (in Step 2 above).
] on a system phone, the call is put on hold and its
Transfer
] button. However, to use Centrex transfer, you must be able to
Recall
].
Transfer
Transferring Calls
] button, not
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