Automatic Route Selection; Line Request - AT&T MERLIN 3070 Attendant's Manual

To make an outside call with Dial Access to Line Pools:
Touch a Pool Access button.
Lift your handset.
When you hear a dial tone, dial the code for the line pool you want.
When you hear another dial tone, dial the telephone number you
want.
NOTE: Ask your system administrator if your system has Automatic Route
Selection (ARS). If it does, follow the procedure for making outside calls
in the next section, "Automatic Route Selection." Neither of the above pro-
cedures works for you if your system has ARS.

AUTOMATIC ROUTE SELECTION

If people in your MERLIN system have Pool Access buttons, your system
may have Automatic Route Selection (ARS). Your system administrator
can tell you if your system has this feature. ARS automatically selects the
best available route for each outside call you make using a Pool Access
button. Since the attendant console does not need Pool Access buttons,
you cannot use this feature; however, if people in your MERLIN system
call you with questions about ARS, you can tell them to use the procedure
below.
To place an outside call using ARS:
Touch one of the Pool Access buttons.
Lift your handset.
Dial the outside telephone number you want.
NOTE: For ARS to work, you must dial a "1" before dialing a long distance
number, even if you do not normally do so.

LINE REQUEST

If you are waiting to use a line that is busy (the green light next to the line
button is on), have the MERLIN system signal you when the line becomes
free.
Without lifting the handset, touch the button of the busy line.
The red light nexf to the button goes on. When that line becomes available,
your console rings.
After you hear the ring, lift the handset.
You hear a dial tone.
Dial the number.
You cancel your Line Request when you touch another line button or when
you receive or place another call.
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