Screening Calls - AT&T MERLIN 3070 Attendant's Manual

Screening Calls

To screen a call:
Touch Hold.
Touch Intercom-Ring.
Touch the appropriate Shift button (console with Attendant Intercom
selector).
Touch the button for the voice terminal of the person with whom you
are checking.
Announce the call when the person answers, and ask if it will be
accepted.
No?
Touch the held call's line button.
Advise the caller.
Hang up.
Yes?
If the call's line button appears on the person's voice terminal:
Announce the number of the line so the person can take the call
by touching the line button or by using the Line Pickup feature.
(See "Line Pickup," page 46.)
Hang up.
If the line does not appear on the person's voice terminal and the
system is pooled, transfer the call as follows:
Touch the held call's line button.
Ask the caller to hold while you transfer the call.
Touch Transfer.
Touch the appropriate Shift button (console with Attendant
Intercom Selector.)
Touch the button for the voice terminal to which you're transfer-
ring the call.
Hang up.
If the line doesn't appear on the person's voice terminal and the
system is square, use the procedure for Line Pickup to transfer the
call. (See "Line Pickup," page 46.)
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