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To Free Format—designed mainly for extension port fax. This option
is available only to virtual extensions. The forwarding target can be an
extension, a huntgroup or a workgroup.
Note: Using an IP extension, APC extension, or Paging Group as a
forward target is not supported. Forwarding over IP and E1
trunks is not supported.
You can enter up to 40 digits and can use 0-9, *, #, and ",". One ","
represents one second of delay.
You can use this configuration can send out additional DTMF digits
to an extension, huntgroup, and workgroup agent. Here is an example:
Virtual extension 100 is set to forward all calls to "200,,,123".
Extension 101 makes a call to extension 100. The call is forwarded to
200. If 200 is an extension, 3 seconds after extension 200 picks up the
call, extension 200 should hear DTMF tones (123). If 200 is a
huntgroup or workgroup with agent 201 and 202, when the agent
(either 201 or 202) picks up the call, after 3 seconds the agent should
hear DTMF tones (123).
Two other examples using Free Format: "92529712,,,,,5,,,211"
means dial trunk access code 9, and an outside number 2529712, wait
5 seconds, dial 5, and wait 3 seconds, then dial 211. Second example:
"102,,01,,,5#" means dial extension 102, wait 2 seconds, dial 01, wait
3 seconds, and then dial 5#.
For a trunk call, the wait time starts right after the digits are dialed
(even while the target phone is ringing). For an extension call, the
wait time starts after connecting to the extension (it does not start
from ringing).
Note:
Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager and
will not know to enter a return phone number unless instructed.
Do Not Disturb
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Enable Do Not Disturb - select this option to send all calls for the
selected extension(s) to the extension's voice mail. This feature is also
accessible by the user at the user's station by dialing #33. Note that this
overrides any One Number Access settings for the extension.
AltiWare OE System Installation & Administration Manual
Extension and Group Configuration
10-47
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Troubleshooting
