Handling Unanswered Calls - Altigen AltiWare OE/ACC Version 5.0A Administration Manual

Handling Unanswered Calls

The No Answer Call Handling function provide options for handling calls
when no one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions. The options are somewhat different in the physical
and group extensions of the window.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
• Forward to Extension—Select an extension number in the
drop-down list. See "A 10-Hop Limit to Call Forwarding for Direct
Calls" on page 10-46.
• Forward to Voice Mail (physical extensions only)
• Forward to Member Voice Mail (group extensions only)
• Forward to Auto Attendant—use the drop-down list to select an
Auto Attendant to which to route the call. Auto Attendant settings are
established in Auto Attendant Select... on the Management menu.
• Forward to Line Park—if configured, select a Line Park group
(configured in "Line Park Configuration" on page 13-1) from the drop-
down list.
Enabling One Number Access
This check box option is available to all extension types, but with
qualifications:
• It is available to physical extensions only when the Forward to Voice
Mail option is selected.
• It is not available when Forward to Auto Attendant or Forward to
Extension is selected.
AltiWare OE System Installation & Administration Manual
Extension and Group Configuration
10-49