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•
CDR Search - allows group supervisors to search CDR files and
workgroup CDR statistics for records that match selected criteria.
CDR Search provides workgroup statistics from the real-time
monitoring function used in the AltiSupervisor client application.
Settings in AltiAdmin let you specify time intervals for saving RTM
data.
•
Call Queuing - places caller in a queue to wait until an ACD
workgroup member becomes available.
•
Call Queue Announcement - an optional feature with Call Router
Advanced, before a call enters a group queue, the system announces
the expected wait time or call queue length to the caller.
•
Call to Queue Alert - agents can be alerted via a beep and a screenpop
when a call enters the group queue.
•
Configurable Call Wrapup Time - allows a group member some
time in between calls to wrap up on notes, prepare for the next call, or
logout of the group. This wrapup time is configurable on a per-member
basis.
•Dialed Digit Translation - allows the administrator to select
NEW
a single dialed digit that can be assigned to route a call to any
destination. First Digit Translator allows the administrator to
select a single dialed digit that can be assigned to route a call to any
destination. Extension Dialed Digit Translator allows predefined
dialed digits by an extension to be translated into a different dialing
string. In ACM 5.0A, a digit manipulation option allows you to
remove or add digits to a number dialed by the IP extension. An
extension can also have multiple dialing digit patterns.
•
Distinctive Ringing for Workgroup Calls - allows workgroup
incoming calls to use a different ringing cadence from normal calls.
(ACC feature only)
•
Holiday Routing - routes inbound DNIS and trunk calls on designated
holidays to specified destinations. You can create separate routes for
business and non-business hours on half-day holidays. Multiple
Holiday Profiles can be configured in a system. Also, multiple Holiday
Profiles can be assigned to DNIS Routing and Trunk In Call Routing
entries.
•
Hunt Group - a group of related phones that can be set up to share
particular lines, so that if the first line is busy, the next line is hunted
until a free line is found.
AltiWare OE System Installation & Administration Manual
Overview
1-11
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Table of Contents
Troubleshooting
