Hapter; Altiware/Alticontact Manager Telephone Functions; Basic Functions; Making Calls - Altigen AltiServ User Manual

AltiWare/AltiContact Manager
Telephone Functions
AltiWare/AltiContact Manager provides a broad range of call-handling and
dialing features. For you to use the system most effectively, you might want
to browse through this section and keep it handy for future reference.
Note: This guide refers to the FLASH button on the telephone device.
The flash function is the off-hook flash used, for example, to take
the other call in a simple call-waiting situation. Some telephones
may provide a LINK or similar button that provides the same
function.

Basic Functions

Making Calls

• To make an internal call to another extension, lift the handset
off-hook, wait for dial tone and dial the extension number.
• To make an external call, lift the handset off-hook, wait for dial tone,
dial the designated outside line access digit and dial the phone number.
The outside line digit(s) are provided by your administrator.
Note: If the Forced Account Code feature is enabled, the user must
enter an Account Code before making an external call.

Answering Calls

When you answer the phone, there may be different rings depending on
who is calling you. When Distinctive Ringing is enabled on your system,
three different ringing cadences may be used:
• Internal Call = short double rings
• External Call = long single rings between long pauses
• Operator Call = long single rings between short pauses
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