Table of Contents
Advertisement
NETWORK PROBLEMS
4.12 NETWORK PROBLEMS
4.12.1 GENERAL PROBLEMS
Description
Incorrect set-up can cause network
errors.
SNMP Manager cannot access the
printer.
Printer does not get an IP address from a
BOOTP, RARAP, or DHCP server.
Print server does not use TCP/IP
protocol.
Unable to print in a NetWare
environment.
Printer name does not show when a port
is added.
Printer does not operate.
B273
Parameters in the PortThru (network card) may be
corrupt. Restart the printer and reset the printer
network settings to the factory defaults with the
front panel or with SyncThru on the PC.
Try to ping the printer with the SNMP manager.
• A problem exists with the network connectivity
between the SNMP manager and PortThru if the
ping is not successful.
•
Ensure that community names entered in the
PortThru settings are correct and have
necessary permissions, if the ping is successful.
Ensure that there are no VLAN, access control
lists, or other network settings that prevent
communication if there is an IP address server on
your network.
Where no address server exists, use SyncThru or
the control panel and select "Static IP Address
Assignment Method". Then set the IP address,
subnet mask, and default gateway in the printer
with SyncThru, control panel, or browser methods.
(see Operating Instructions).
• Ensure that the TCP/IP protocol is installed and
correctly configured in your PC.
•
Ensure that your PC is on the same network
with the print server. IP addresses and subnet
masks must be set correctly in the PC AND the
printer.
Use SyncThru to see if PortThru shows, if the
queue is serviceable. If not, login permissions may
have changed, or the configuration information for
queue's printers and print servers may have
changed. Verify with PCONSOLE and NWADMIN
that the configuration is correct. Then check the job
queue to see if the print job exists.
Ensure that NetWare is enabled on PortThru.
Ensure that
•
the protocol settings on your
computer are correct.
•
Assign an IP address to PortThru with the
operation panel, SyncThru, or browser (see
Operating Instructions).
4-46
Solution
SM
Advertisement
Table of Contents
