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Ricoh All in One Printer Operating Instructions Manual

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Download this manual See also: Scanner Reference
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate as Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper and Replacing Print Cartridges
6
Clearing Misfeeds
7
Remarks
8

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh All in One Printer

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate as Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper and Replacing Print Cartridges Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
  • Page 2 Acrobat are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. ❖ About This Machine Be sure to read the Safety Information in this manual before using the ma- chine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.
  • Page 4 ❖ Other manuals • Manuals for This Machine • Safety Information • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite •...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ..................i How to Read This Manual ..................1 Symbols ........................1 Names of Major Options ....................1 1. When the Machine Does Not Operate as Wanted Indicators........................3 When the Function Status Indicator Lights Up in Red........4 When You Have Problems Operating the Machine..........5 When a Job is Not Performed................8 2.
  • Page 6 5. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected ............59 When You Cannot Send Scanned Files .............60 When You Cannot Browse the Network to Send a Scanned File ......60 When the TWAIN Driver Cannot be Started ............60 The Network Delivery Function Cannot be Used .............60 Operations are Not Possible When Messages Appear..........61 When a Message is Displayed ................62...

  • Page 7: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the "Safety Information" section of About This Ma- chine.

  • Page 9: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate as Wanted This section explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains symbols displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures. x:Misfeed indicator Appears when a misfeed occurs.

  • Page 10: When The Function Status Indicator Lights Up In Red

    When the Machine Does Not Operate as Wanted When the Function Status Indicator Lights Up in Red If a function key is lit in red, press the key to switch to the screen for the corre- sponding function, and then follow the message that appears. Problem Cause Solution...

  • Page 11: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution This message appears when you If the machine does not get start- "...
  • Page 12 When the Machine Does Not Operate as Wanted Problem Cause Solution • The machine is performing The machine may perform peri- " Adjusting... " ap- image adjustment operations. odic maintenance during opera- pears. tions. The frequency and • The machine is cleaning its duration of maintenance de- print head.

  • Page 13: This Machine

    When You Have Problems Operating the Machine Problem Cause Solution Cannot print in duplex No hard disk drive is mounted on Duplex copying requires the op- mode. your machine. tional hard disk drive. See "Func- tions Requiring Optional Configurations", Copy Reference. Cannot print in duplex You cannot use paper in Bypass For duplex printing, select Tray...

  • Page 14: When A Job Is Not Performed

    When the Machine Does Not Operate as Wanted When a Job is Not Performed You might not be able to perform a function if the machine is busy with another function. If this appears to be the case, stop any active function, and then try performing the required function again.
  • Page 15 When a Job is Not Performed Note ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see "Print Priority", General Settings Guide.
  • Page 16 When the Machine Does Not Operate as Wanted...

  • Page 17: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This section explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒...
  • Page 18 Troubleshooting When Using the Copy Function Message Cause Solution Scanner function is in use. Cancel the current scan job. To do Cannot copy. this, press the {Clear/ Stop} key on Original is be- the scanner screen to display the ing scanned by message “...

  • Page 19: When You Cannot Make Clear Copies

    When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See "Adjusting Image Density", Copy Reference.
  • Page 20 Troubleshooting When Using the Copy Function Problem Cause Solution Printed images contain The paper is creased, curled, or Smooth out the wrinkles from the blots or are patchy. has blemishes. paper, or replace it. See "Copy Pa- per", About This Machine. If paper comes out curled, adjust the Output Tray.
  • Page 21 When You Cannot Make Clear Copies Problem Cause Solution Image is dirty or bleeds. Duplex copying of large, single We recommend single-sided cop- colour or ink heavy images can ying if print images are large and result in ink leakage inside the single colour or ink heavy.
  • Page 22 Troubleshooting When Using the Copy Function Problem Cause Solution Black spots appear on Because of high humidity, the Place the print on the exposure the copy of a photo- photographic print has stuck to glass in either of the following graphic print.

  • Page 23: When You Cannot Make Copies As Wanted

    When You Cannot Make Copies as Wanted When You Cannot Make Copies as Wanted This section explains causes and remedies when copy results are not as expected. ❖ Basic Problem Cause Solution Printing does not start. The cover of One-Sheet Bypass Check that the cover of One-Sheet Tray or One-Sheet output Tray is Bypass Tray or One-Sheet output...
  • Page 24 Troubleshooting When Using the Copy Function Problem Cause Solution The copy is grayed out You have copied a copy-guarded Check the document. See "Using or a text pattern ap- document protected from unau- [Data Security for Copying] ", Printer pears in the back- thorized copying.
  • Page 25 When You Cannot Make Copies as Wanted ❖ Duplex Problem Cause Solution Cannot print in duplex You may have loaded paper on Remove paper loaded on the by- mode. the bypass tray, or One-Sheet By- pass tray, or One-Sheet Bypass pass Tray.

  • Page 26: When Memory Is Full

    Troubleshooting When Using the Copy Function When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution The scanned originals exceeds Press [Print] to copy scanned orig- Memory is full. the number of pages that can be inals and cancel the scanning da- [Print] scanned...

  • Page 27: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖...
  • Page 28 Troubleshooting When Using the Facsimile Function Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key. Select the item you want to adjust using {U} or {T}, and then press the {OK} key.
  • Page 29 Adjusting the Volume Press the {User Tools/Counter} key. AME001S The standby display appears. Note ❒ You can adjust the On Hook volume when you press the {On Hook Dial} key. See "On Hook Dial", Facsimile Reference. ❒ If the extended security function prevents you changing this setting, con- tact the administrator.

  • Page 30: When A Message Appears

    Troubleshooting When Using the Facsimile Function When a Message Appears This section explains the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution A document jam occurred during Press [Exit], and then resend the Error occurred, Immediate Transmission.
  • Page 31 When a Message Appears Message Cause Solution Authentication is not possible Contact the administrator. Authentication from this machine. failed. A network error has occurred Try the operation once more. If Connection with and connection has failed. the message is still shown, the LDAP server has network may be crowded.
  • Page 32 Troubleshooting When Using the Facsimile Function Message Cause Solution The alias telephone number you • Check the alias telephone Check whether entered is already registered on number is correctly pro- there are any the gatekeeper by another device. grammed using the Web Im- network prob- age Monitor.
  • Page 33 When a Message Appears Message Cause Solution E-mail transmission was refused • Check that the user name and Check whether by SMTP authentication, POP be- password for SMTP authenti- there are any fore SMTP authentication or cation or POP before SMTP network prob- login authentication of the com- authentication are correctly...
  • Page 34 Troubleshooting When Using the Facsimile Function Message Cause Solution Cannot log on to the • Check that the user name and Check whether POP3/IMAP4 server. password of the E-mail Ac- there are any count are correctly pro- network prob- grammed using File Transfer lems.
  • Page 35 When a Message Appears Message Cause Solution Cannot log on to the • Check that the user name and Check whether POP3/IMAP4 server. password of the E-mail Ac- there are any count are correctly pro- network prob- grammed from File Transfer lems.

  • Page 36: When You Cannot Send Or Receive Fax Messages As Wanted

    Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and The modular cable may be dis- Make sure that the modular cord receiving are impossi- connected.
  • Page 37 When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution To cancel a Memory If the original is being sent or if it is in standby, press {Clear/Stop} Transmission. key. See "Canceling a Transmis- sion", Facsimile Reference. Press {Clear/Stop} key.
  • Page 38 Troubleshooting When Using the Facsimile Function Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of the machine. upper limit markings on the side fences of the paper tray or bypass tray.
  • Page 39 When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution Printed images contain Check the machine is set on a hor- Check the environment of loca- blots or are patchy. izontal surface. The machine tion to select an appropriate loca- must be placed on a stable and tion.

  • Page 40: When Memory Is Full

    Troubleshooting When Using the Facsimile Function Problem Cause Solution Received image is too The paper is damp. Use paper that has been stored in light. the recommended temperature and humidity condition. See "Copy Paper", About This Ma- chine. Received image is too •...

  • Page 41: If An Error Report Is Printed

    If an Error Report is Printed If an Error Report is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

  • Page 42: Turning Off The Main Power / In The Event Of Power Failure

    Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure This section explains the machine status when the power is turned off or if the power fails. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

  • Page 43: When An Error Occurs Using Internet Fax

    When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section explains reports that the machine sends if an Internet Fax error oc- curs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.
  • Page 44 Troubleshooting When Using the Facsimile Function...

  • Page 45: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver.

  • Page 46: Windows Xp Home Edition

    Troubleshooting When Using the Printer Function Windows XP Home Edition This section explains the procedure under Windows XP Home Edition. On the [Start] menu, click [Printers and Faxes]. Click [Add a Printer]. Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP.

  • Page 47: When A Message Appears

    When a Message Appears When a Message Appears This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see "Turning On/Off the Power", About This Machine.

  • Page 48: Alert Messages

    Troubleshooting When Using the Printer Function Alert Messages This section describes the machine alert messages. Message Cause Solution There is a problem with the RAM. Replace the RAM. Option RAM Error • IEEE 802.11b interface unit Turn off the machine and check Connect was not inserted when the the IEEE 802.11b interface unit is...

  • Page 49: Printing The Error Log

    When a Message Appears Printing the Error Log If files could not be stored due to printing errors, identify the cause of the errors by printing the error log. Press the {User Tools/Counter} key. AME001S Select [Printer Features] using {U} or {T}, and then press the {OK} key. Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

  • Page 50: When You Cannot Print

    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The cover of the One-Sheet By- Check the cover of the One-Sheet pass Tray or One-Sheet output Bypass Tray or One-Sheet output Tray is open.
  • Page 51 When You Cannot Print Problem Cause Solution Printing does not start. If the machine is operating in an Check using the machine's dis- extended wireless LAN SSID set- play panel that the SSID is cor- tings are incorrect. rectly set. See "Network Settings", General Settings Guide.
  • Page 52 Troubleshooting When Using the Printer Function Problem Cause Solution Printing does not start The correct Communication Turn the main power off and when using extended mode is not set. back on. See "Turning On/Off the wireless LAN in Ad- Power", About This Machine. hoc mode.

  • Page 53: Other Printing Problems

    Other Printing Problems Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution The print on the The paper is Use paper that has been stored in the recommended entire page is damp.
  • Page 54 Troubleshooting When Using the Printer Function Problem Cause Solution Printed images The ink may be If the machine has not been used for a long time, print contain blots or dry or the noz- the nozzle check pattern and perform head cleaning, if are patchy.
  • Page 55 Other Printing Problems Problem Cause Solution Image is dirty or The paper is not Certain sizes of paper cannot be loaded lengthwise. bleeds. loaded in the cor- Check the orientation of the loaded paper. See "Copy Pa- rect orientation. per", About This Machine. Image is dirty or Use of non-rec- Use manufacturer-genuine cartridges.
  • Page 56 Troubleshooting When Using the Printer Function Problem Cause Solution Characters and The print density Adjust the image density. See the printer driver Help. colours differ is too high. from the display. Characters and The loaded pa- Printing on recommended paper produces better resolu- colours differ per is unsuitable.
  • Page 57 Other Printing Problems Problem Cause Solution Image position The correct page Check that the size of the loaded paper matches that differs from the layout settings specified in the printer driver's [Printout paper size:] dia- display. are not made. log box. See the printer driver Help. Image position The envelope le- Set the lever according to paper type.
  • Page 58 Troubleshooting When Using the Printer Function Problem Cause Solution Misfeeds occur The paper is too Use recommended paper. See "Copy Paper", About This frequently. thick or too thin Machine. Misfeeds occur The copy paper Use recommended paper. Use paper that has been frequently.
  • Page 59 Other Printing Problems Problem Cause Solution There is consid- Processing time If the data-in lamp is blinking, data has been received by erable delay be- depends on data the printer. Wait for a while. tween the print volume. High Making the following setting on the printer driver may start instruction volume data, reduce the computer's workload.
  • Page 60 Troubleshooting When Using the Printer Function Problem Cause Solution Images are cut Paper in use may Use the same size paper as that selected in the applica- off, or excess is be smaller than tion. If you cannot load paper of the correct size, use the printed.
  • Page 61 Other Printing Problems Problem Cause Solution Duplex printing Duplex printing Change the Paper Type setting for the tray to [On] on the is malfunction- cannot be done System Settings menu. See "System Settings", General ing. with a tray for Settings Guide. which [Off] has been specified as Paper Type on...
  • Page 62 Troubleshooting When Using the Printer Function Problem Cause Solution Images are not The correct print- If it is only one particular colour that does not print, turn printed in the er driver settings off the machine's power, and then turn it back on. specified col- are not made.
  • Page 63 Other Printing Problems Problem Cause Solution Printing by Blue- • The number • Reduce the number of jobs. tooth is slow. of jobs ex- • Remove the machine from close proximity with ceeds the ca- IEEE802.11b wireless LAN devices. pacity of the •...

  • Page 64: When Pictbridge Printing Does Not Work

    Troubleshooting When Using the Printer Function When PictBridge Printing Does Not Work This section explains likely causes and possible solutions for problems that can occur when PictBridge printing. Problem Cause Solution PictBridge is not available. There is a problem with the USB Use the following procedure to connection or the PictBridge set- check the connection and settings:...

  • Page 65: When Scanning Is Not Done As Expected

    5. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution...

  • Page 66: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Deliv- ery and E-mail Sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section explains likely causes of and possible solutions for the Browser Net- work failing to operate when files are sent.

  • Page 67: Operations Are Not Possible When Messages Appear

    When You Cannot Send Scanned Files Operations are Not Possible When Messages Appear This section explains likely causes of and possible solutions for messages that appear and when the machine fails to operate. Message Cause Solution The destination list is being up- Wait until the message disap- Updating desti- dated from the network using...

  • Page 68: When A Message Is Displayed

    Troubleshooting When Using the Scanner Function When a Message is Displayed This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message is Displayed on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel.
  • Page 69 When a Message is Displayed Message Cause Solution You have loaded paper of a size • Place the original correctly. Cannot detect not shown on the paper size se- original size • Specify the scan size. lector. Select scan size •...
  • Page 70 Troubleshooting When Using the Scanner Function Message Cause Solution The correct Network settings are • Check the network settings of Connection has not made. the client computer. failed. Check settings and • Check that components such as the LAN cable are connect- check Scanned ed properly.
  • Page 71 When a Message is Displayed Message Cause Solution The correct protect destination Make sure the protection code is Entered protec- code was not entered. correct,and then enter it again. tion code for See "Registering a Protection dest. is incor- Code", General Settings Guide. rect.
  • Page 72 Troubleshooting When Using the Scanner Function Message Cause Solution No paper is set in the specified Load paper of the sizes listed in Out of paper. paper tray. the message. Set paper on the tray. The scanned original exceeded Specify the scan size and resolu- Check the reso- maximum data capacity.

  • Page 73: When A Message Is Displayed On The Client Computer

    When a Message is Displayed When a Message is Displayed on the Client Computer This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again.
  • Page 74 Troubleshooting When Using the Scanner Function Message Cause Solution The TWAIN scanner function Contact your service representa- Scanner is not cannot be used on this machine. tive. available on the specified de- vice. • The machine's main power • Set the main power switch to Scanner is not switch is off.
  • Page 75 When a Message is Displayed Message Cause Solution Scanner memory is insufficient. • Reset the scan size. Insufficient memory. Reduce • Lower the resolution. the scanning ar- • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: •...
  • Page 76 Troubleshooting When Using the Scanner Function Message Cause Solution A communication error has oc- Check whether the client compu- Communication curred on the network. ter can use the TCP/IP protocol. error has oc- curred on the network. A function of the machine other Wait for a while and reconnect.

  • Page 77: Adding Paper And Replacing Print Cartridges

    6. Adding Paper and Replacing Print Cartridges This chapter explains troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section explains what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers. Note ❒...
  • Page 78 Adding Paper and Replacing Print Cartridges Press the metal plate down until it clicks. AMH002S Make sure the edges of the deck of paper are flush, and load the paper face down. AMH008S Check that the top of the stack is not higher than the limit mark inside the tray.

  • Page 79: Loading Paper Into The Tray 2 And 3

    Loading Paper Loading Paper into the Tray 2 and 3 This section explains how to load paper in Paper Trays 2 and 3. Gently pull the paper tray all the way out. Press the release lever and, without letting go of the lever, slide the end fence.
  • Page 80 Adding Paper and Replacing Print Cartridges Orientation-Fixed Paper or Two-Sided Paper The following describes paper with its orientation and printing surface specified (letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper or copied paper) might not print correctly, depending on how the origi- nals and paper are placed.
  • Page 81 Loading Paper ❖ Paper Orientation Paper loading Paper tray Bypass tray Copy mode Paper orientationK 1 sided copy 2 sided copy Paper orientationL 1 sided copy 2 sided copy The optional duplex unit is required. When making copies using the ADF, or ARDF in the bypass tray, specify template size or [Custom Size] in Paper Settings.

  • Page 82: Changing The Paper Size

    Adding Paper and Replacing Print Cartridges Changing the Paper Size This section explains how to change paper sizes. Procedures for changing the paper size differ depending on the tray (tray 1 or other optional paper tray units). Make sure you are following the appropriate procedure before you begin.
  • Page 83 Changing the Paper Size Press down the right side of the side fence lock to release the fence. AMH014S Press the release lever and, without letting go of the lever, adjust the side fences according to the size of paper to be loaded. AMH015S Press the metal plate down until it clicks.
  • Page 84 Adding Paper and Replacing Print Cartridges Make sure the edges of the deck of paper are flush, and load the paper face down. Make sure the paper stack is flush against the right side fence. AMH008S Check that the top of the stack is not higher than the limit mark inside the tray.
  • Page 85 Changing the Paper Size Position the end fence flush against the paper. AMH018S Adjust the paper size selector in the paper tray according to the paper size. AMH019S Gently push the paper tray all the way in. Check the paper size on the control panel. Note ❒...
  • Page 86 Adding Paper and Replacing Print Cartridges When Using 11"× 17"Size Paper This section explains how to change the paper size to 11"×17". Press the {User Tools/Counter} key. AME001S Select [System Settings] using {U} or {T}, and then press the {OK} key. Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
  • Page 87 Changing the Paper Size Press the {User Tools/Counter} key. AME001S Remove the end fence from the paper tray. AMH004S Place it in the corner pocket on the left. AMH013S Remove any paper in the paper tray.
  • Page 88 Adding Paper and Replacing Print Cartridges Press down the right side of the side fence lock to release the fence. AMH032S Press the release lever and, without letting go of the lever, adjust the side fences according to the size of paper to be loaded. AMH033S Press the metal plate down until it clicks.
  • Page 89 Changing the Paper Size Make sure the edges of the deck of paper are flush, and load the paper face down. AMH040S Check that the top of the stack is not higher than the limit mark inside the tray. AMH041S Press down the left side of the side fence lock to lock the fence.
  • Page 90 Adding Paper and Replacing Print Cartridges Changing to a Size Other Than Indicated on the Paper Size Selector This section explains how to change to a paper size not indicated on the paper size selector. Set the paper size selector to "p". Press the {User Tools/Counter} key.
  • Page 91 Changing the Paper Size Press the {User Tools/Counter} key. AME001S Load the paper, and then gently push the paper tray all the way in. Check the paper size on the control panel. Note ❒ For details about the type of paper that can be loaded in Paper Tray 1, see “Tray Paper Size: Tray1”, General Settings Guide.

  • Page 92: Changing A Paper Size In The Tray 2,3

    Adding Paper and Replacing Print Cartridges Changing a Paper Size in the Tray 2,3 This section explains how to change the size of paper loaded in Paper Trays 2 and 3. Make sure the paper tray is not being used for copying, and then gently pull the paper tray all the way out.
  • Page 93 Changing the Paper Size Make sure the edges of the deck of paper are flush, and load the paper face down. Make sure the paper stack is flush against the right side fence. AMH007S Check that the top of the stack is not higher than the limit mark inside the tray.
  • Page 94 Adding Paper and Replacing Print Cartridges Adjust the paper size selector in the paper tray according to the paper size. AMH025S Gently push the paper tray all the way in. Check the paper size on the control panel. Changing to a Size Other Than Indicated on the Paper Size Selector This section explains how to change to a paper size not indicated on the paper size selector.
  • Page 95 Changing the Paper Size Select "Paper Size" for the paper tray of which paper size will be changed using {U} or {T}, and then press the {OK} key. Select the paper size using the scroll keys, and then press the {OK} key. Press the {User Tools/Counter} key.

  • Page 96: Handling Print Cartridges

    Adding Paper and Replacing Print Cartridges Handling Print Cartridges This section explains what to do when ink runs out. R CAUTION: • Keep the ink or ink container out of reach of children. R CAUTION: • If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor.

  • Page 97: Replacing Print Cartridges

    Handling Print Cartridges Replacing Print Cartridges Use the following procedure to replace print cartridges. AMI001S Note ❒ Be sure to check the colour before inserting the print cartridges so as not to replace the wrong colour. ❒ If, after replacing the print cartridge, add ink messages continue to appear, turn off the machine's power, and then turn it back on again.

  • Page 98: Sending Fax Messages When Ink Has Run Out

    Adding Paper and Replacing Print Cartridges Sending Fax Messages When Ink has Run Out Even is ink runs out and G is displayed, fax messages can still be sent. Important ❒ If number of communications executed after the ink has run out and not listed in the automaticallyoutput Journal exceeds 200, communication is not possi- ble.
  • Page 99 Handling Print Cartridges Storing Ink R CAUTION: • If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor. R CAUTION: • If ink is ingested, induce vomiting by drinking a strong saline solution. Con- sult a doctor immediately.

  • Page 100: Maintenance

    Adding Paper and Replacing Print Cartridges Maintenance Repeated printing may dirty or clog parts of the machine's interior, reducing printing quality. This can be corrected using [Maintenance] Nozzle Check Pattern Print the test pattern to check for non-firing nozzles. To check the print results of the test pattern, proceed to step E. Important ❒...
  • Page 101 Maintenance Press the {Start} key. The test pattern prints out. Check the print results of the test pattern. Normal print results: AML001S If a nozzle is not firing: AML002S In the test pattern, "K1", "C", "M", "Y", and "K2" correspond to [Black 1], [Cyan], [Magenta], [Yellow], and [Black 2] of the machine's [Flush Print-heads] and [Clean Print-heads] functions, respectively ({User Tools/Counter} - [Maintenance]).
  • Page 102 Adding Paper and Replacing Print Cartridges Press [End]. If the printing is blurred or unclear, press [Continue] to perform head cleaning. Press the {User Tools/Counter} key. AME001S Note ❒ For details about head cleaning, see "Clean Print-heads". Reference p.97 “Clean Printheads”...

  • Page 103: Clean Printheads

    Maintenance Clean Printheads Use this function to clean the printheads. Use it if a specific colour is not printing or prints out unclearly. Head cleaning consumes ink. Perform this function on a colour basis. Important ❒ Perform no other operations during head cleaning. ❒...
  • Page 104 Adding Paper and Replacing Print Cartridges Press [Yes]. Head cleaning is begins. Press [Exit]. To check the results of head cleaning, select [Nozzle Check Pattern] to print the test pattern. Press the {User Tools/Counter} key. AME001S Note ❒ If a nozzle fails to start firing, perform head cleaning again. If you have re- peated head cleaning several times and the nozzle is still failing to fire, per- form flushing.

  • Page 105: Flush Printheads

    Maintenance Reference p.94 “Nozzle Check Pattern” p.99 “Flush Printheads” Flush Printheads Use this function to cleans the printheads far more thoroughly. It consumes much more ink than head cleaning. Use this function only if repeated head cleaning fails to reactivate a mis- or non-firing nozzle. Perform this function on a colour basis.
  • Page 106 Adding Paper and Replacing Print Cartridges Select the colour of which head you want to flush using {U} or {T}, and then press the {V} key. Press the {OK} key. Press [Yes]. Flushing is begins. Press [Exit]. To check the results of flushing, select [Nozzle Check Pattern] to print the test pattern.

  • Page 107: Adjustment

    Maintenance Reference p.94 “Nozzle Check Pattern” Adjustment This section explains [Head Position Adjust], [Registration], [Adjust Paper Feed], and [Restore Defaults]. Head Position Adjust If bidirectional printing produces misaligned verticals or blurred colours, print- ing the test pattern will re-calibrate the machine. The test pattern differs depend- ing on the resolution.
  • Page 108 Adding Paper and Replacing Print Cartridges Select [Adjustment] using {U} or {T}, and then press the {OK} key. Select [Head Position Adjust] using {U} or {T}, and then press the {OK} key. Select the item of which head position you want to adjust using {U} or {T}, and then press the {OK} key.
  • Page 109 Maintenance Check the optimal adjustment value based on the print results of the test pattern. • The optimal adjustment value is the number above the square pattern that has faintest colour closest to grey and aligned verticals on both sides. If the value in column "A"...
  • Page 110 Adding Paper and Replacing Print Cartridges Press [End]. After a few seconds, the settings screen appears. Press the {User Tools/Counter} key. AME001S Registration This function prints test patterns for adjusting the print start position of paper on a paper feed tray basis. To check the print results of the test pattern, proceed to step G.
  • Page 111 Maintenance Select [Maintenance] using {U} or {T}, and then press the {OK} key. Select [Adjustment] using {U} or {T}, and then press the {OK} key. Select [Registration] using {U} or {T}, and then press the {OK} key. Select the tray of which print position you want to adjust using {U} or {T}, and then press the {OK} key.
  • Page 112 Adding Paper and Replacing Print Cartridges Check the optimal adjustment value based on the print results of the test pattern. • Fold the paper lengthwise by aligning its corners. AML004S • Hold the folded paper to the light. The alignment difference between the printed cross joint and the vertical line is the adjustment value.
  • Page 113 Maintenance Press [Adjust]. Select an item you want to adjust, and then press the {OK} key. Enter the adjustment value with [n] [o], and then press the {OK} key. The display returns to that of Step Press [End]. After a few seconds, the settings screen appears. Press the {User Tools/Counter} key.
  • Page 114 Adding Paper and Replacing Print Cartridges Adjust Paper Feed This function prints test patterns for adjusting paper feed if misalignment of hor- izontals or image surface irregularities occur. To check the print results of the test pattern, proceed to step F. Important ❒...
  • Page 115 Maintenance Press the {Start} key. The test pattern is printed. Check the optimal adjustment value based on the print results of the test pattern. • The optimal adjustment value is the number next to the square pattern that has the faintest colour closest to grey and aligned horizontals on both sides.
  • Page 116 Adding Paper and Replacing Print Cartridges Press [Adjust]. Enter the adjustment value with [n] [o], and then press the {OK} key. Press [End]. After a few seconds, the settings screen appears. Press the {User Tools/Counter} key. AME001S...
  • Page 117 Maintenance Restore Defaults This function resets the "Head Position Adjust", "Registration", and "Adjust Pa- per Feed" values to their defaults. Press the {User Tools/Counter} key. AME001S Select [Maintenance] using {U} or {T}, and then press the {OK} key. Select [Adjustment] using {U} or {T}, and then press the {OK} key. Select [Restore Defaults] using {U} or {T}, and then press the {OK} key.
  • Page 118 Adding Paper and Replacing Print Cartridges Press [Exit]. Press the {User Tools/Counter} key. AME001S Note ❒ For details about settings, see "Head Position Adjust", "Registration", and "Adjust Paper Feed". Reference p.101 “Head Position Adjust” p.104 “Registration” p.108 “Adjust Paper Feed”...

  • Page 119: Replacing The Transmission Stamp Cartridge

    Replacing the Transmission Stamp Cartridge Replacing the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage.
  • Page 120 Adding Paper and Replacing Print Cartridges Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMI002S Close the stamp cover. ZEXH100J Close the ADF, or ARDF unit.

  • Page 121: Clearing Misfeeds

    7. Clearing Misfeeds This chapter explains what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord.
  • Page 122 Clearing Misfeeds • When A is lit AMI003S • When B is lit AMI004S • When C is lit AMI005S...
  • Page 123 Removing Jammed Paper • When P is lit (ADF) AMI006S • When P is lit (ARDF) AMI011S • When Y is lit AMI007S...
  • Page 124 Clearing Misfeeds • When Z1 is lit AMI008S • When Z2 is lit AMI009S • When Z3,Z4 is lit AMI010S...

  • Page 125: Remarks

    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum Environmental Conditions The following describes precautions when moving the machine.

  • Page 126: Moving

    Remarks Environments to Avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 127: Power Connection

    Where to Put Your Machine Power Connection The following explains power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord.

  • Page 128: Access To The Machine

    Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. AAE004S Rear: 10 cm (4") or more Front: 44 cm (17.3") or more Right: 27 cm (10.6") or more Left: 28 cm (11") or more Note ❒...

  • Page 129: Maintaining Your Machine

    Maintaining Your Machine Maintaining Your Machine If the exposure glass, exposure glass cover, ADF, or ARDF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. R CAUTION: • Fire and breakdown can result from heavy accumulation of dust inside this machine.

  • Page 130: Cleaning The Exposure Glass Cover

    Remarks Cleaning the Exposure Glass Cover This section explains how to clean the exposure glass cover. Cleaning the ADF/ARDF This section explains how to clean the ADF, or ARDF. AMH012S Clean 1 and 2.

  • Page 131: Index

    INDEX Access to the Machine Handling Ink Add Ink indicator Head Position Adjust Add Paper indicator How to Read This Manual Adjusting the Volume Adjustment If an Error Report is Printed Adjust Paper Feed Indicators Alert Messages ARDF Letterhead Basic Loading Paper Loading Paper into the Paper Tray 1 Loading Paper into the Tray 2 and 3...
  • Page 132 Reception When a Job is Not Performed Registration When a Message Appears When a Message Appears during Removing Jammed Paper Installation of the Printer Driver Replacing Print Cartridges Replacing the Transmission When a Message is Displayed Stamp Cartridge When a Message is Displayed on the Client Computer Restore Defaults When a Message is Displayed...
  • Page 133 In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. b means POWER OFF. Copyright © 2005...
  • Page 134 GB GB B229-7700...

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