Solving Internet Access Problems - HP Xw6600 - Workstation - 2 GB RAM Technical Reference Manual

Table 5-15 DVD problems (continued)
Problem
DVD devices are not detected or
the driver is not loaded.
Movie does not play in the DVD
drive.
Cannot eject CD (tray-load unit).
CD-RW or DVD-R/RW drive
cannot read a disc or takes too long
to start.
Recording audio CDs is difficult or
impossible.

Solving Internet access problems

Table 5-16 Internet access problems
Problem
Unable to connect to the Internet.
ENWW
Cause
Drive is not connected properly
or not properly configured.
Movie might be regionalized
for a different country.
Decoder software is not
installed.
Disc not properly seated in the
drive.
CD has been inserted upside
down.
The DVD-ROM drive takes
longer to start because it has to
determine the type of media
played, such as audio or video.
DVD disc is dirty.
Windows does not detect the
DVD-ROM drive.
Wrong or poor-quality media
type.
Cause
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Cable/ DSL modem is not
plugged in.
Cable/DSL service is not
available or has been
interrupted because of bad
weather.
Solution
1. Reconnect power and data cables to the drive.
2. Install correct device driver.
See the documentation included with the DVD drive.
Install decoder software.
1. Power off the workstation and insert a thin metal rod
(such as a paper clip) into the emergency eject hole
and push firmly.
2. Slowly pull the tray out from the drive until the tray is
fully extended, and then remove the disc.
Reinsert the CD with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
Clean DVD with a CD cleaning kit.
1. Use Device Manager to remove or uninstall the
device.
2. Restart the workstation and allow Windows to detect
the device.
1. Use a slower recording speed.
2. Verify that you are using the correct media for the
drive.
3. Try a different brand of media. Quality varies widely
between manufacturers.
Solution
Verify Internet settings or contact the ISP for assistance.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the Web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. When properly connected, the
power LED on the front of the cable/DSL modem should be
illuminated.
Try connecting to the Internet at a later time, or contact your
ISP. If the cable/DSL service is connected, the cable LED
light on the front of the cable/DSL modem is on.
Customer Self Help 123