System Diagnostics And Troubleshooting; Customer Self Help; Help And Support Center - HP Xw6600 - Workstation - 2 GB RAM Technical Reference Manual

5 System diagnostics and
troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes the following topics:
●
Customer Self Help on page 105
●
Troubleshooting checklist on page 124
●
LED color definitions on page 125
●
HP Insight Diagnostics Offline Edition on page 125
●
POST error messages on page 129

Customer Self Help

Help and Support Center

The HP Help and Support Center (HSC) provides online access to technical support information,
software updates and downloads, diagnostic tools, and HP support contact information.
To open the online HSC from your desktop, select Start>Help and Support.
HSC contains four support areas:
● HP Product Information (requires Internet access)—Links to the HP Technical Support website for
your product. You can access all related documentation, downloads and updates, tools, and more.
●
HP Software and Driver Downloads (requires Internet access)—Links to software downloads and
updates specific to HP products.
●
HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
●
Contact HP for Support (does not require Internet access)—Provides two options:
◦
Chat with an expert online (requires Internet access)—Provides a tool to communicate with
a support specialist online through Active Chat.
◦
Call a support agent—Provides hardware details about your workstation and HP support
phone numbers worldwide.
ENWW Customer Self Help 105