Table of contents 1 Product overview Product features ........................... 2 System board architecture ....................2 Workstation components ..................... 2 Front panel components ...................... 4 Rear panel components ....................... 5 Serial number and COA label location ................. 6 Maximizing airflow ....................... 6 Workstation specifications ........................
Installing or upgrading device drivers ..............17 Restoring the Windows XP Professional operating system ..........17 The RestorePlus! process ................. 17 Creating a RestorePlus! DVD ............18 Restoring your system from RestorePlus! DVDs ......18 Restoring your system from RestorePlus! on the recovery partition .....................
Remote ROM Flash ..................35 HPQFlash ......................35 Recovering from a ROM flash failure: the FailSafe Boot Block ROM and SoftPaq- created BIOS image CD ....................36 Asset tracking and security ....................36 Password security .................... 37 Establishing a setup password using the Computer Setup (F10) Utility ....................
Hard drives ......................51 Lithium coin cell battery ..................51 Customer Self-Repair ......................... 52 Predisassembly procedures ....................... 52 System board components ......................... 53 Removing and replacing components ....................54 Disassembly order ......................55 Security lock padlock loop (optional) ................. 56 Removing the security lock ................
Removing the system fan assembly ..............73 Replacing the system fan assembly ..............74 Memory fan ........................74 Memory ..........................75 Removing a memory module ................76 Installing a memory module ................76 Supported DIMM configurations ............76 Memory module installation requirements ........77 Required DIMM installation order .............
Help and Support Center ....................105 HP SoftPaq Download Manager ..................106 Diagnostic LED codes ..................... 106 Troubleshooting scenarios and solutions ................ 108 Solving minor problems ................... 109 Solving power supply problems ..............111 Testing power supply ..............111 Solving diskette problems ................112 Solving hard drive problems ................
Attaching SATA HDDs ....................138 Configuring system BIOS ....................138 Creating RAID volumes ....................139 Deleting RAID volumes ....................139 7 Configuring password security and resetting CMOS Preparing to configure passwords ....................141 Clearing and resetting workstation passwords ................. 141 Clearing and Resetting the CMOS ....................
Product overview This chapter presents an overview of the hardware components of the HP xw6600 Workstation, including the following topics: ● Product features on page 2 ● Workstation specifications on page 7 ● ENERGY STAR compliance on page 10 ● Dual- and quad-core processors on page 11 ●...
Product features The following sections describe the HP xw6600 Workstation system board architecture and components. System board architecture The following figure shows the HP xw6600 Workstation system board block diagram, including a second optional Xeon processor. Figure 1-1 System board block diagram Workstation components The following figure shows the components of a typical HP xw6600 Workstation.
For information about supported spare parts, see http://partsurfer.hp.com. Figure 1-2 Workstation components view Table 1-1 Component view Item Description Item Description Processor heat sinks Speaker Memory module Graphics card Power supply Hard drive Top bezel Side access panel Optical drive Processors Front bezel System fans...
Front panel components The following figure shows the front panel components of a typical HP xw6600 Workstation. Drive configurations can vary. Figure 1-3 Front panel components Table 1-2 Front panel components Item Symbol Description Item Symbol Description Optical drive Power button Optical drive activity light Hard drive activity light Optical drive eject button...
Rear panel components The following figure shows the rear panel components of a typical HP xw6600 Workstation. Figure 1-4 Rear panel components The rear panel connectors are labeled with industry-standard icons and colors to assist you in connecting your peripheral devices. Table 1-3 Rear panel components Item...
Serial number and COA label location As shown in the following figure, each workstation has a unique serial number label affixed to the outside of the workstation in two locations, as shown in (1) and (2) in the following figure. A Certificate of Authentication (COA) label for Microsoft®...
● Remove dust on the front panel (vent area) and the rear fans with a small vacuum, compressed air, or dust rag. ● Keep the front and back of the workstation at least 0.15 m (6 in.) away from a wall or other obstruction, as shown here.
Table 1-7 Power supply specifications (continued) Item Description Operating input line frequency range 47–66 Hz Rated input current 10A @ 90 VAC 6A @ 200–240 VAC Rated input voltage range 118 VAC Rated input line frequency 400 Hz Operating input line frequency range 393–407 Hz Rated input current 10A @ 118 VAC...
Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: Disconnect the power cord from the workstation. Determine what caused the overload and fix the problem. Reconnect the power cord and reboot the workstation. When you power off the workstation through the operating system, power consumption falls below what is considered low power consumption, but does not reach zero.
STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency. The following logo appears on ENERGY STAR qualified computers. Figure 1-7 ENERGY STAR logo The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories.
HP Cool Tools (when using Windows XP and Vista) An HP xw6600 Workstation running the windows XP operating system includes additional preloaded software that is not automatically installed when you first boot your system. Additionally, a number of preinstalled tools on your workstation can enhance your workstation experience. To access or learn more about these applications: Open the HP Cool Tools folder by selecting Start>All Programs>HP Cool Tools Select the HP Cool Tools icon on the desktop.
Configuring and restoring the operating system This chapter describes how to install and restore the operating system and includes the following topics. ● Setting up Microsoft Windows Vista Business software on page 13 ● Setting up Microsoft Windows XP Professional on page 16 ●...
system hardware configuration and the language choice. During the process, do not power off your workstation unless you are prompted to do so. After you have selected a language during the initial boot of the operating system, the language is locked on the hard drive.
CAUTION: Before you attempt any operating system restore, backup your data. All data on the Windows partition is deleted when you perform a system restore using the HPBR process. However, the recovery partition on the system drive and other partitions will not be affected. Creating system recovery DVDs or CDs You can create a set of system recovery DVDs or CDs if you have a writable optical drive.
CAUTION: Deleting the recovery partition or uninstalling the HP Backup and Recovery Manager application reduces or eliminates the ability to recover the system. Ordering backup software If you are unable to create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center.
If it is necessary to reinstall the operating system, see the operating system documentation included with your workstation. Additional information is available from the online help tool after you have successfully configured the operating system. Selecting a language When the preinstalled operating system is first booted, you might be prompted to select a language for the operating system.
CAUTION: Before you attempt any operating system restore, back up your data. The RestorePlus! process deletes everything on the primary hard drive, including the Windows partition and the recovery partition. Creating a RestorePlus! DVD You can create a set of the system recovery DVDs if you have a writable optical drive. When you first boot the workstation, you are prompted to create DVDs for RestorePlus!, the Windows operating system, and a supplemental HP Backup and Recovery Manager.
CAUTION: If you uninstall the HP Backup and Recovery Manager application, Emergency Recovery and data backup and recovery can no longer be performed. ● Removing only the recovery partition—The recovery partition can be removed by selecting Remove HP Recovery Partition from the HP Backup and Recovery program folder. When the HP Recovery Partition is removed, the recovery partition is deleted, the user partition is extended to reclaim the unused hard drive space, and the F11 boot prompt is removed.
Ordering backup software If you are unable to create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. NOTE: Before calling HP to order the software, have your workstation serial number available. To obtain the support center telephone number for your region: Visit http://www.hp.com/support/contactHP.
For more information about HP and Linux, see http://www.hp.com/linux. Starting the Linux operating system The first time you boot your workstation, the Red Hat First Boot utility displays. This program enables you to enter your password, network, graphics, time, and keyboard settings for your workstation. CAUTION: After the automatic installation has begun, do not power down your workstation until the process is complete.
When prompted by First Boot to add additional CDs, insert the HP Driver CD into the optical drive of your workstation. Select Install next to Additional CDs. The HP Driver CD window opens. To begin the installation, select Press to continue. When installation is complete, you are given two options—...
System management This section describes the tools and utilities that provide system management for your workstation and includes the following topics: ● The Computer Setup (F10) Utility on page 23 ● Workstation management on page 31 The Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ●...
● Hide or show the integrated I/O functionality, including serial, USB, audio, or embedded NIC. Hidden devices are inaccessible, which increases system security. ● Enable or disable removable media boot ability. ● Enable or disable removable media write ability (if supported by hardware). ●...
Power on or restart the workstation. As soon as your display is active and F10=Setup appears in the lower right corner of the screen, press If you do not press at the appropriate time, try again. Turn the workstation off, then on, and press again to access the utility.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description System Displays system temperatures for CPU0 and CPU1, and fan speeds for processors, memory, Temperatures chipsets, chassis, and PCI cards. Set Time and Enables you to set system time and date. Date Flash System Enables you to upgrade the BIOS from a ROM image on diskette, CD or USB.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Storage Options Provides these options: ● Removable Media Boot—Enables and disables the ability to boot the system from removable media. ● Legacy Diskette Write—Enables and disables the ability to write data to removable media. ●...
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Power-On Enables you to set and enable the power-on password. Password Password Provides these options: Options ● Lock Legacy Resources–Prevents the operating system from changing resources to Serial, (becomes Parallel, or Diskette controller.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description OS Security Provides these options: ● Data Execution Prevention—Enables or disables Data Execution Prevention mode in the processors. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows.
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description ● Remote Wakeup Boot Source—Enables you to set the remote wakeup boot source as: ◦ Local Hard Drive ◦ Remote Server ● After Power Loss (On, Off, Previous State)—The default is Off. ●...
Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE: This slot receptacle is physically open-ended, which mechanically allows the installation of a x16 card. However, the slot remains an x4 slot electrically. Slot 2 — PC Slot 2 option ROM* download (Enable or Disable).
The best deployment method depends on your information technology environment and processes. To help you select the best deployment method see the PC Deployment section of the HP Lifecycle Solutions Web site (http://www.hp.com/support/HPLS). The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.
If necessary, press Enter to bypass the title screen. Select File>Replicated Setup>Restore from Removable Media, and then follow the instructions on the screen. Restart the workstation when the configuration is complete. Copying a setup configuration to multiple workstations CAUTION: A setup configuration is model-specific. If source and target workstations are not the same model, file system corruption can result.
● System Software Manager ● Proactive Change Notification ● Subscriber’s Choice HP Client Manager Software HP Client Manager Software (HP CMS) assists customers in managing workstation hardware. It offers: ● Detailed views of hardware inventory for asset management ● PC health-check monitoring and diagnostics ●...
Proactive Change Notification The Proactive Change Notification program uses the Subscriber's Choice Web site to: ● Send Proactive Change Notification (PCN) e-mail informing you up to 60 days in advance of hardware and software changes to most commercial workstations and servers ●...
Recovering from a ROM flash failure: the FailSafe Boot Block ROM and SoftPaq-created BIOS image CD The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the system: If the system ROM is valid, the system starts normally.
● By disabling parallel, serial, or USB ports, or by disabling removable-media boot capability, you can protect valuable data assets. ● Memory Change and Hood Sensor (Smart Cover Sensor) alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a workstation’s internal components.
To establish a setup password using the Computer Setup (F10) menu: Power on or restart the workstation. As soon as the computer is powered on, press and hold until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary. If you do not press at the appropriate time, you must restart the workstation, and then press and hold...
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must restart the workstation before you can continue. Entering a Setup Password If a setup password has been established on the workstation, you are prompted to enter it when you run the Computer Setup (F10) Utility.
Deleting a power-on or setup password Power on or restart the workstation. Choose from the following: ● To delete the power-on password, when the key icon appears, enter your current password followed by a slash (/) or alternative delimiter character: current password/.
DriveLock CAUTION: Enabling DriveLock can render a hard drive permanently inaccessible if the master password is lost or forgotten. No method exists to recover the password or access the data. DriveLock uses an industry-standard security feature that prevents unauthorized access to data on an ATA hard drive.
HP encourages system administrators to set a master password whether they plan to enable DriveLock or not. This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future. After the master password is set, the system administrator can enable DriveLock or leave it disabled.
In a two-drive workstation that has a boot drive and a data drive, you can apply the DriveLock feature to the data drive only. In this case, the workstation can always boot, but the data drive is accessible only when the DriveLock password is entered. Cold boots require that you enter DriveLock passwords.
Using the FailSafe key If you enable the solenoid lock and cannot enter your password to disable the lock, you will need a FailSafe Key to open the workstation side access panel. You will need the key in any of the following circumstances: ●...
Cable lock (optional) To prevent theft, the rear chassis panel of your workstation accommodates a keyed cable lock. This cable lock attaches to the chassis and secures it to the work area. Security lock Padlock loop (optional) The rear chassis panel of your workstation provides a padlock loop. A padlock can be attached in this loop to prevent workstation access panel removal.
To change the power button configuration: Select Start, and then select Control Panel>Power Options. In Power Options Properties, select the Advanced tab. In the Power Button section, select Hibernate. Hibernate must be enabled in the Hibernate tab. After configuring the power button to function as a button, you can press the power button to put the system in a low power state.
Removal and replacement procedures This chapter describes the removal and replacement procedures for most internal workstation components, including the following topics: ● Warnings and cautions on page 47 ● Service considerations on page 48 ● Customer Self-Repair on page 52 ●...
CAUTION: Observe the following cautions when removing or replacing a processor: — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin.
Table 4-2 Static shielding protection levels (continued) Method Voltage Metallized laminate 15,000V Grounding the work area To prevent static damage in your work area: ● Cover the work surface with approved static-dissipative material. Use a wrist strap connected to the work surface, and properly grounded tools and equipment. ●...
Tools and software requirements ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the workstation. WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation. Lifting the workstation from the front bezel, or lifting it incorrectly, could cause the workstation to fall, causing possible injury to you and damage to the workstation.
WARNING! This workstation contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short the external contacts, dispose of in water or fire, or expose the battery to temperatures higher than 60° Centigrade (140° Fahrenheit). Do not dispose of batteries, battery packs, and accumulators with general household waste.
System board components The following figure shows the system board connectors and sockets on the HP xw6600 Workstation. Figure 4-1 System board component identification Table 4-3 System board components Item Component Item Component Item Component Item Component Hood lock solenoid SATA0 through SATA3 Password jumper PCIe x8 (4) slot * (open-...
Table 4-3 System board components (continued) Item Component Item Component Item Component Item Component Processor 1 fan Clear CMOS button PCI 32 slot Three USB receptacles connector Second processor Front USB connector PCI 32 slot Two USB and one RJ45 (XU2) LAN receptacle Memory fan power...
Disassembly order Use the following table to determine the sequence in which to remove major workstation components. Table 4-4 Workstation component disassembly order Predisassembly (Predisassembly procedures on page Security lock (Security lock padlock loop (optional) on page 56 Cable lock (Cable lock (optional) on page Universal chassis clamp lock...
Table 4-4 Workstation component disassembly order (continued) Hard drives (SAS hard drive on page 86), SATA hard drive on page Processor heatsink (Processor heatsink on page Processor (System processor on page System board (System board on page 100) Battery (Battery on page 101) Security lock padlock loop (optional)
Removing the cable lock To remove the cable lock, unlock it and pull it out of the cable lock slot, as shown in the following figure. Figure 4-3 Removing the cable lock Universal chassis clamp lock (optional) If a universal chassis clamp lock is installed on your workstation, remove it before servicing the workstation.
Remove the screw attaching the lock to the chassis, as shown: Figure 4-5 Removing the lock screws Side access panel Before accessing the internal components of the workstation, you must remove the side access panel. NOTE: If the optional solenoid hood lock is installed and activated, it must be deactivated prior to powering down the workstation and removing the side access panel.
To reinstall the side access panel, align the bottom groove of the side access panel with the bottom edge of the chassis, rotate the side access panel toward the chassis and press firmly until the latch engages. Smart Cover Lock solenoid (optional) This section describes how to remove the workstation top cover and Smart Cover Lock solenoid Removing the workstation top cover Remove the workstation top cover before removing the Smart Cover Lock solenoid.
NOTE: To purchase a FailSafe key, contact your authorized HP reseller or service provider, or see the HP Web site for ordering information. Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58).
Hood sensor (Smart cover sensor) To remove the hood sensor: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). Disconnect the white 1x3 hood sensor connector from the in-line connector attached to the front panel harness.
Lift the two release snaps located on the front bezel (1), as shown in the following figure: Figure 4-10 Removing the front bezel Rotate the front bezel away from the chassis to remove the bezel (2). Replacing the front bezel To replace the front bezel, engage the three small hooks protruding on one side of the front bezel with matting holes on the workstation chassis and rotate the front bezel against the chassis front until the bezel snaps into place.
Remove the bezel blanks by squeezing in on the tabs (1) and simultaneously pushing the bezel blanks out (2), as shown: Figure 4-11 Removing the bezel blanks Remove the bezel blank by applying outward pressure on the subpanel (1) and pulling the blank away (2).
Unlatch the plastic snap that secures the cables inside the chassis (1), and then disconnect the front panel I/O device assembly cables from the system board (2), as shown: Figure 4-12 Removing front panel I/O device cables Remove the two smaller Torx screws (1) that hold the front panel I/O device assembly and bracket to the chassis, as shown in the figure below.
You might need to slide the cables out one at a time. Installing the front panel I/O device assembly To install the front panel I/O device assembly: Thread each front panel I/O device assembly cable through the same holes in the chassis front they were removed from.
If additional slack is required in the I/O device assembly cables, disconnect the cables from the system board. Disconnect the control panel cable harness from the system board (as shown in the following figure). Figure 4-15 Disconnecting the control panel assembly cable TIP: Remove the optional PCI card guide (if installed) and installed hard drives before attempting to feed the control panel wiring harness out the front of the workstation chassis.
Reinstalling and replacing the speaker To reinstall or replace the power button assembly, reverse the previous removal steps. Optical drive This section describes how to remove and install an optical disk drive in a minitower workstation configuration. Removing an optical drive Disconnect power from the system (see Predisassembly procedures on page 52).
Lift the green drive-lock release lever (1) and gently slide the drive out of the chassis (2), as shown in the following figure. Figure 4-18 Removing the optical drive from the chassis If you are not replacing this drive or installing another optical drive before workstation operation, add a bezel blank filler to the front bezel and an EMI filler to the optical drive slot.
Insert the drive into the respective optical drive bay until it locks into place, as shown: Figure 4-19 Installing the optical drive CAUTION: Verify that the optical drive is secure in the workstation chassis by pulling on the drive to see if it can become easily disengaged. Failure to properly secure the drive can damage the drive when moving the workstation.
Disconnect the power (1) and data (2) cables from the back of the diskette drive, as shown: Figure 4-20 Disconnecting the diskette drive cables As shown in the following figure, lift the green drive-lock release tab (1) and gently slide the drive out of the chassis at the same time (2).
Installing a diskette drive To install a diskette drive: Disconnect power from the workstation (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). Remove the front bezel (see Removing the front bezel on page 61).
Power supply This section describes how to remove the power supply. Removing the power supply To remove the power supply: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58).
Power connections To ensure proper power supply connections to drives and powered components, refer to the following diagram. Figure 4-24 Workstation power supply cable connections Table 4-5 Power supply cable connection guide Item Component Item Component Item Component Power supply Auxiliary power for PCI Hard drive number 1 IEEE 1394 or audio card...
Remove the memory fan assembly (see Memory fan on page 74). Disconnect the lower and upper fan plugs from the system board connectors (1), as shown in the following figure. Figure 4-25 Removing the system fan Press in on the ribbed release snap of the system fan housing (2), and then rotate the fan housing down (3).
Disconnect the memory fan cable from its connector on the system board (1), as shown: Figure 4-26 Removing the memory fan Grasp the two green touch point tabs (1) and lift up and away from the system fan housing (2). To replace the memory fan: Align the two center and two outer hooks to the circular opening of the system fan housing, as shown:...
Removing a memory module Disconnect power from the system (see Predisassembly procedures on page 52). CAUTION: To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. If you do not unplug the power cord before installing memory, the modules might be damaged and the system will not recognize the memory changes.
Memory module installation requirements HP ships only DIMMs that are electrically and thermally compatible with this workstation. Because third- party DIMMs might not be electrically or thermally compatible, they are not supported by HP. ● To prevent possible damage to equipment or loss of data, ensure that the keyway cut into the bottom edge of each DIMM is aligned with the corresponding socket key as each DIMM is installed.
Installing a memory module To install a memory module: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). Remove the memory fan and system fan. Push gently outward on the socket levers, as shown: Figure 4-30 Opening the DIMM socket locking levers Align the DIMM connector key with the DIMM socket keyway, and then seat the DIMM firmly into...
Secure the socket levers (2). Reinstall the system fan assembly, memory fan, and side access panel. PCI card slots The following figure illustrates the xw6600 Workstation PCI card slots. Figure 4-32 Identifying PCI card slots Table 4-6 PCI slots Slot Type Slot power (Maximum) PC-Express x8 (x4)*...
CAUTION: To prevent possible equipment damage when installing a PCI card, overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum rating of the system power supply. PCI card support bracket Some PCI cards have retainers installed to prevent movement during shipping. Removing a PCI card support bracket To remove a PCI card support bracket: Disconnect power from the system (see...
For a tall PCI card, press down on the support (2) while also pressing up on the small release tab protruding from the left under-side of the bracket (1), as shown in the following figure. Figure 4-34 Removing a tall PCI card support bracket Installing a PCI card support bracket To install the PCI card support bracket: Disconnect power from the system (see...
Attach the PCI support bracket: ● For short PCI cards, attach the lip of the PCI card support over the chassis slot (1) and pull the lower part of the arm over the PCI retention clamp (2), as shown: Figure 4-35 Installing PCI support on short card ●...
Table 4-7 HP xw6600 Workstation PCI Express compatibility matrix (continued) Slot type Mechanical compatibility Electrical compatibility PCI Express x16 x1, x4, x8 and x16 cards x1, x4, x8, and x16 modes ** Open-ended PCIe connector allows x16 cards to plug into x8 connector. Removing a PCI Express card To remove a PCI Express card: Disconnect power from the system (see...
CAUTION: To prevent possible heat damage to equipment if the workstation is powered up before replacing or reinstalling a removed PCI card, install a blank PCI slot cover in its place to maintain workstation chassis air flow integrity, then close the PCI retention clamp. If the PCI retention clamp levers do not readily close, verify that all cards are properly seated, and then try again.
Removing a PCI card To remove a PCI card: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). Remove the PCI card support bracket, if installed (see PCI card support bracket on page 80).
Open the PCI card retention clamp, press the retention clamp levers down to unsnap, and then rotate them up (1), as shown: Figure 4-40 Installing a PCI card Remove the PCI slot cover (2). Align the keyed components of the PCI card with the slot, and then firmly seat the card in the slot (3).
To remove a SAS hard drive: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). CAUTION: To prevent damage to the workstation, observe the following Electrostatic Discharge (ESD) precautions while performing the system parts removal and replacement procedures: —...
As shown below, squeeze and hold the two green mounting rail release tabs toward each other (1), and then slide the hard drive out of the chassis (2). Figure 4-42 Removing the SAS hard drive Remove the hard drive body from the mounting rails, as shown in the following figure. Figure 4-43 Removing the hard drive body from the mounting rails Installing a SAS hard drive...
To install a SAS hard drive: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). Attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive, as shown: Figure 4-44 Attaching the SAS-SATA adapter to the SAS hard drive Install the hard drive body into the hard drive mounting rails, as shown:...
Push the drive into the selected bay until it snaps into place (1), as shown: Figure 4-46 Installing the SAS hard drive Attach the power (2) and data (3) cables to the SAS drive, and then insert the SAS controller card into an available PCI slot in the workstation chassis.
SATA hard drive For more information about SATA hard drives and SATA RAID configurations, see SATA hard drive on page This section describes how to remove and install a SATA hard drive. Removing a SATA hard drive NOTE: Each workstation hard drive bay can be configured at the factory to hold three small form factor hard drives instead of two standard size drives.
Lift the green drive-lock release tab (1) and slide the hard drive out of the chassis (2), as shown: Figure 4-49 Removing the SATA hard drive As shown in the following figure, remove the hard drive body from the drive mounting rails and retain the rails for later use.
To install one or two SATA hard drives: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). Select a drive bay to install the SATA hard drive in, and remove the drive mounting rails from that slot.
Choose from the following: ● For a single SATA drive, connect the SATA 0 data cable from the hard drive to the SATA0 port in the workstation chassis, as shown in the following figure. ● For a second SATA drive, connect the SATA 1 data cable from the hard drive to the SATA1 port in the workstation chassis.
As shown in the following figure, place the SATA hard drive in the drive bracket, and align the four threaded screw holes in the hard drive body with the four matching screw holes in the inner bracket flanges. Figure 4-54 Installing the hard drive in bracket Install four silver ANSI 6–32 screws through the oversized holes in the bracket outer flanges, and into the bracket inner flanges and hard drive body, as shown in the figure above.
Connect the data cable to the hard drive and to the system board, as shown in the following figure. Figure 4-56 Connecting the data cable Connect the power cable (not shown). Reinstall the workstation side access panel. Processor heatsink This section describes how to remove and install a processor heatsink. Not all heatsinks are the same.
As shown in the following figure, slowly and evenly loosen one pair of diagonally opposite screws (1) from the processor heat sink until the screw shanks disengage from the system board, and then loosen the remaining pair (2). Do not fully loosen one screw, and then move on to the next. Loosen all screws a little at a time, ensuring that the processor remains level.
Installing the processor heatsink To install a heatsink: Disconnect power from the system (see Predisassembly procedures on page 52). Remove the side access panel (see Side access panel on page 58). Remove the processor heatsink (see Removing the processor heatsink on page 96).
Raise the processor socket lever (1) and open the cover (2), as shown: Figure 4-59 Removing the system processor CAUTION: The processor socket contacts are delicate. To avoid bending the contacts, use extreme care when handling the processor. Pull the processor straight out of the socket (3), making sure not to touch the processor socket pins or the gold pads underneath the processor, and handling the processor by the edges.
As shown in the following figure, align the triangle on the top of the processor with the triangle on the corner of the processor socket, and then install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Close the socket cover and lightly press down on processor while closing the socket lever.
As shown in the figure below, slide the system board forward to disengage the metal mounting standoffs from the chassis (1). CAUTION: Do not attempt to remove the system board mounting screws. These are permanently secured and are not removable. Figure 4-61 Removing the system board Lift the system board out of the chassis (2), being careful not to damage the cables and rear panel...
On the system board, press outward on the release tab of the battery holder, as shown in the following figure. Figure 4-62 Removing the battery Rotate the battery enough to get beyond the latch, and then lift it straight up. Installing the battery To install the battery: Confirm the polarity (positive or negative) of the battery to position it correctly in the battery holder.
As shown in the following figure and table, reconnect workstation power supply cables to the system board and installed drives. Figure 4-63 HP xw6600 Workstation cable connection Table 4-8 Power supply cable connection guide Item Component Item Component Item Component Power supply Auxiliary power for PCI Hard drive number 1...
104 Chapter 4 Removal and replacement procedures ENWW...
System diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes the following topics: ● Customer Self Help on page 105 ● Troubleshooting checklist on page 124 ● LED color definitions on page 125 ●...
HP SoftPaq Download Manager The HP SoftPaq Download Manager (when installed on your workstation) enables you to download software updates for your workstation from the HP support site. To download and install the HP Softpaq Manager on your workstation, complete the following: Go to http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html to install download...
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound Diagnosis and service action activity Verify that the power supply cables are properly connected to the system board. Verify power supply functionality. Disconnect AC power. Remove all internal power supply cables from the system board. Plug in AC power.
Table 5-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound Diagnosis and service action activity Replace the device causing the failure. Continue adding devices to ensure all are functioning properly. Verify the power supply functionality. Disconnect AC power. Remove all internal power supply cables from the system board.
Solving minor problems Table 5-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of the power Press and hold the power button for at least four and does not shut down when switch is not functional. seconds until the workstation shuts down. the power button is pressed.
Table 5-2 Minor problems (continued) Problem Cause Possible Solution Workstation powered off Processor thermal protection Ensure that the workstation air vents are not blocked. automatically and the Power activated. Open the access panel and press the workstation LED flashes red 2 times (once A fan might be blocked or not power button.
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Unplug the AC power. Disconnect all internal power supply cables from the system board.
Table 5-3 Power supply problems (continued) Problem Cause Solution is plugged into the system board connector. Ensure that the fan is properly seated. Replace the processor heatsink. Power LED flashes red (once every Power failure (power supply is Determine whether a device is causing the problem 2 seconds).
Table 5-4 Diskette problems (continued) Problem Cause Solution Diskette write-control is Use the Computer Setup (F10) Utility to verify the storage enabled. security feature disabled settings. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity.
Table 5-5 Hard drive problems (continued) Problem Cause Solution The system might not have Run the Computer Setup (F10) Utility. automatically recognized a If the system still does not recognize the new device, newly installed device. verify that the device is listed in the Computer Setup (F10) Utility.
Table 5-6 Display problems (continued) Problem Cause Solution Workstation monitor settings When you see Press F8 in the bottom-right corner of are not compatible with the the screen, restart the workstation and press monitor. during startup. Using the keyboard arrow keys, select Enable VGA Mode and then press Enter.
Table 5-6 Display problems (continued) Problem Cause Solution Clicking noise coming from inside a Electronic relays have been None. It is normal for some monitors to make a clicking CRT monitor. activated inside the monitor. noise when turned on and off, when going in and out of Standby mode, and when changing resolutions.
Table 5-7 Audio problems (continued) Problem Cause Solution Noise or no sound comes out of the If using digital speakers that have a stereo jack and speakers or headphones. you want the system to auto switch to digital, use a stereo-to-mono adapter to properly engage the auto sense feature, or use the multimedia device properties to manually switch the audio signal from...
Table 5-8 Printer problems (continued) Problem Cause Solution Printer memory might be Reset the printer by turning it off for one minute, then turn overloaded. it back on. Printer is offline. The printer might be out of Verify that the paper tray and refill it if it is empty. paper.
Table 5-10 Front panel component problems Problem Cause Solution A USB device, headphone, or The device is not properly Power off the workstation. microphone is not recognized by connected. Reconnect the device to the front of the workstation the workstation. and restart the workstation.
Table 5-11 Hardware installation problems (continued) Problem Cause Solution configuration, you do not accept them. A PnP board might not Use Windows XP Device Manager to deselect the automatically configure when automatic settings for the board and choose a basic added if the default configuration that does not cause a resource conflict.
Table 5-12 Network problems (continued) Problem Cause Solution There is a problem with the cable Be sure that the cable and device at the other end are or a device at the other end of the operating correctly. cable. Network controller interrupt is Under the Computer Setup (F10) Utility Advanced menu, shared with an expansion board.
Table 5-13 Memory problems Problem Cause Solution System does not boot (or does not A memory module is not the Replace module with the correct, industry-standard device function properly) after installing correct type or speed or the for the workstation. additional memory modules.
Table 5-15 DVD problems (continued) Problem Cause Solution DVD devices are not detected or Drive is not connected properly Reconnect power and data cables to the drive. the driver is not loaded. or not properly configured. Install correct device driver. Movie does not play in the DVD Movie might be regionalized See the documentation included with the DVD drive.
Table 5-16 Internet access problems (continued) Problem Cause Solution The CAT5 10/100/1000 cable Connect the CAT5 10/100/1000 cable between the cable is disconnected. modem and the workstations’s RJ-45 connector. (If the connection is good, the “PC” LED on the front of the cable/ DSL modem will be on.) IP address is not configured Contact the ISP for the correct IP address.
● Are all of the necessary device drivers installed? ● Have all printer drivers been installed for each application? ● Have you removed all diskettes and CDs from the drives before you power on the workstation? ● Are you running the latest version of BIOS, drivers, and software? LED color definitions The following table describes what each LED light on your workstation front panel signifies.
The Insight Diagnostics Test feature provides the capability to test functionality of all the major hardware components in the system. The Test feature is designed with flexibility to enable you to customize test selections by specifying different modes and types of testing. A Quick Test provides a predetermined script where a sample of each hardware component is tested and requires no user intervention.
User Interface Navigation The Insight Diagnostics home page contains these tabs: Survey, Test, Status, Log, and Help. These tabs separate the major functions of Insight Diagnostics. Survey tab When the Survey tab is selected, the Survey menu is displayed and enables you to view important system configuration information.
To begin diagnostics testing: Select the Test tab. Select Type of Test to perform, select Test Mode, and then select either Interactive or Unattended. Choose how you want the test to be executed, either Number of Loops or Total Test Time. ●...
performed to resolve the hardware problem. The error count is the number of times the test has failed. The Clear Error Log button clears the contents of the Error Log. Help tab The Help tab provides three views: ● HP Insight Diagnostics—Provides introductory and detailed information about Insight Field Diagnostics.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action ● 163—Time and Date Not Set Invalid time or date in Set the date and time from the Control Panel or in configuration memory the Computer Setup (F10) Utility (depending on the operating system).
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 210—Mismatched memory Different memory module types are Ensure that compatible memory module types are used (AMBs) detected matched in matched pairs. 211—Memory warning Improper or defective memory module Replace the memory module. condition detected 212—Failed Processor Processor has failed to initialize.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 514—CPU or Chassis Fan not CPU or chassis fan is missing, not Insure the processor or chassis fan is installed and detected connected, or defective connected properly. Replace the processor fan or the chassis fan. 515—CPU Overtemp ocurrred Insufficient processor cooling, or If necessary, add a heatsink to processor and processor defect...
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action 923—Non fatal uncorrectable A PCI or PCIe non-fatal error condition Move the card to a different slot. If the problem persists, PCI error in slot # occurred for the card in the designated replace the card.
Table 5-18 POST error messages (continued) Screen message Probable cause Recommended action Invalid electronic serial Incorrect serial number registered in Use the F10 Setup Utility to reset the serial number. number the system Mixing processors with Mixed type processors detected Replace the processors with matched processors.
Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices: ● Configuring SAS RAID devices on page 135 ● Configuring SATA RAID devices on page 137 For additional information about configuring RAIDs, see http://www.hp.com/support/RAID_FAQs. For information about preparing your workstation for RAID configuration, see http://www.hp.com/support/ workstation_manuals.
SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
NOTE: If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute. All associated messages will not be displayed. The Intel SATA AHCI BIOS always executes when RAID/AHCI is selected for the SATA emulation mode. This BIOS is only used to support serial attached optical drives.
Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration utility to create RAID volumes. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration utility. If required, see Deleting RAID volumes on page 139 to make enough physical drives available to create the desired RAID volume.
When prompted, press Y to confirm the reset action. Choose one of the following steps: ● Return to step 1. to delete additional RAID volumes. ● To create RAID volumes, see Creating RAID volumes on page 139. ● Use the up or down arrow key to highlight 4. Exit, and press Enter. 140 Chapter 6 Configuring RAID devices ENWW...
Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: ● Preparing to configure passwords on page 141 ● Clearing and resetting workstation passwords on page 141 ● Clearing and Resetting the CMOS on page 142 Preparing to configure passwords The Computer Setup (F10) Utility enables you to create setup and power-on passwords.
Shut down the operating system, and then power off the workstation and any external devices. Disconnect the workstation power cord and any external devices from the power outlets. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
CAUTION: Pushing the Clear CMOS button resets CMOS values to factory defaults and erases any customized information, including passwords, asset numbers, and special settings. It is important to back up the workstation CMOS settings before resetting them in case they are necessary later.
Appendix A—Connector pins Connector pin descriptions NOTE: Your workstation configuration might not include all connectors shown in this appendix. Workstation keyboard connector Signal Data Unused Ground +5 VDC Clock Unused Workstation mouse connector Signal Data Unused Ground +5 VDC Clock Unused Workstation Ethernet connector 10/100–MbSignal...
Workstation serial connector (optional) Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator Workstation USB connector Signal +5 VDC - Data + Data Ground Workstation IEEE 1394 connector Signal Power TPB-...
Headphone cable connector (1/8 inch) Signal 3 (Shield) Ground Line-in audio cable connector (1/8 inch) Signal 1 (Tip) Audio In Left 2 (Ring) Audio In Right 3 (Shield) Ground Line-out audio cable connector (1/8 inch) Signal 1 (Tip) Audio Out Left 2 (Ring) Audio Out +Right 3 (Shield)
SAS drive connector Segment Backplane Plug and receptacle cable receptacles Primary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND Secondary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge 148 Appendix A Appendix A—Connector pins ENWW...
Workstation VGA connector (might be optional on you workstation model) Signal Signal Signal Red Analog Monitor ID Green Analog DDC Serial Data Blue Analog Horizontal Sync Monitor ID +5 VDC Vertical Sync DDC Serial Clock DVI-I cable connector Signal Signal T.M.D.S DATA 2- HOT PLUG DETECT T.M.D.S DATA 2+...
24-pin main power system board connector P1 +3.3V +3.3V +3.3V -12V PS_ID +5 Vaux +12 V-B PS_ON_L +12 V-B V12-M V12-M 8-pin CPU power system board Color Signal connector P3 BLK/WHT +12- STRIPE VCPU0 BLK/WHT +12- STRIPE VCPU0 BLK/LT +12- BLUE VCPU1 STRIPE...
6-pin power (auxiliary PCI Express) Color Signal cable connector P12 BLK/YEL +12 V-D STRIPE BLK/YEL +12 V-D STRIPE BLK/YEL +12 V-D STRIPE NOTE: The 6-pin power (auxiliary PCI Express) cable and connector is only used to power a high-powered graphics card. Workstation AUX_IN connector Signal AUX_LEFT...
Internal USB system board 1x5 Signal connector USB- (not keyed) Workstation memory and chipset fan Signal connector Ground +12V Tach CPU fan system board connector Signal +12V Tach 1 Tach 2 Workstation FDD connector Signal Signal Ground FLP_DIR# FLP_LOWDEN# Ground Key (no pin) FLP_STEP# FLP_WDO...
Workstation FDD connector Signal Signal Ground FLP_WP# Unused Ground Ground FLP_RD_D# FLP_SEL_A# Ground Ground FLP_HD_SEL# Unused Ground Ground FLP_DSKCHG# Workstation internal serial connector Signal Signal DTR1# RXD1 +3.3V AUX CTS1# RTS1# DSR2# +3.3V TXD1 DET# RI1# -12V Ground +12V Ground MiniSAS 4i cable connector Pin 1 Pin 2...
Appendix C—Routine care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas. Cleaning the monitor ●...