Troubleshooting Checklist - HP Xw6600 - Workstation - 2 GB RAM Technical Reference Manual

Hp xw6600 workstation service and technical reference guide
Hide thumbs Also See for Xw6600 - Workstation - 2 GB RAM:
Table of Contents

Advertisement

Table 5-16
Internet access problems (continued)
Problem
Cannot automatically launch
Internet programs.
Internet takes too long to download
websites.

Troubleshooting checklist

Before running any of the diagnostic utilities, use the following checklist to find possible solutions for
workstation or software problems.
Is the workstation and monitor connected to a working electrical outlet?
Is the workstation powered on?
Is the green power light illuminated?
Is the monitor on?
Is the green monitor light illuminated?
If the monitor is dim, adjust the monitor brightness and contrast controls .
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
Check all cables for loose or improper connections.
After installing a nonPnP expansion board or other option (such as a diskette drive), reconfigure
the workstation.
124 Chapter 5 System diagnostics and troubleshooting
Cause
The CAT5 10/100/1000 cable
is disconnected.
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will
start.
Modem is not set up properly.
Solution
Connect the CAT5 10/100/1000 cable between the cable
modem and the workstations's RJ-45 connector. (If the
connection is good, the "PC" LED on the front of the cable/
DSL modem will be on.)
Contact the ISP for the correct IP address.
1.
Select Start>Control Panel.
2.
Double-click Internet Options.
3.
On the General tab, select the Delete Cookies button.
Log on to the ISP and launch the desired program.
1.
Select Start>Control Panel.
2.
Double-click System, and then select the Hardware
tab.
3.
In the Device Manager area, select the Device
Manager button.
4.
Double-click Ports (COM & LPT).
5.
Right-click the COM port that your modem uses, and
then select Properties.
6.
Under Device status, verify that the modem is working
properly.
7.
Under Device usage, verify that the modem is
enabled.
8.
If there are further problems, select the
Troubleshoot button and follow the onscreen
instructions.
ENWW

Hide quick links:

Advertisement

Table of Contents
loading

Table of Contents