IBM 7870B4U Service Manual page 177

Problem determination and service guide
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Error code
Description
3048006
Booted secondary (backup) UEFI image due
to ABR.
3138002
Boot configuration error.
3008000
IMM communication failure.
3008001
IMM incompatible firmware level.
3008002
Configuration update to IMM failed.
Action
1. Run the Setup utility (see "Using the Setup
utility" on page 21). Select Load Default Settings
and save the settings.
2. Follow the UEFI recovery procedure in
"Recovering from a UEFI update failure" on page
223.
1. Run the Setup utility and remove any recent
changes made to the settings (see "Using the
Setup utility" on page 21).
2. Run the Setup utility (see "Using the Setup
utility" on page 21). Select Load Default Settings
and save the settings.
1. Reseat the blade server (see "Removing the blade
server from the BladeCenter unit" on page 52
and "Installing the blade server in a BladeCenter
unit" on page 53).
2. Update the IMM firmware (see "Firmware
updates" on page 34).
3. (Trained service technician only) If the problem
remains, replace the system board (see
"Removing the system-board assembly" on page
97 and "Installing the system-board assembly" on
page 98).
1. Reseat the blade server (see "Removing the blade
server from the BladeCenter unit" on page 52
and "Installing the blade server in a BladeCenter
unit" on page 53).
2. Update the IMM firmware (see "Firmware
updates" on page 34).
3. (Trained service technician only) If the problem
remains, replace the system board (see
"Removing the system-board assembly" on page
97 and "Installing the system-board assembly" on
page 98).
1. Reseat the blade server (see "Removing the blade
server from the BladeCenter unit" on page 52
and "Installing the blade server in a BladeCenter
unit" on page 53).
2. Update the IMM firmware (see "Firmware
updates" on page 34).
3. (Trained service technician only) If the problem
remains, replace the system board (see
"Removing the system-board assembly" on page
97 and "Installing the system-board assembly" on
page 98).
163
Chapter 6. Diagnostics

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