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3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which
they are most likely to solve your problem. Follow these procedures in the
order in which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually
caused by UEFI code, system firmware, device firmware, or device drivers
that are not at the latest levels.
1) Determine the existing code levels.
v In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
v In the navigation pane of the Advanced-Management-Module Web
interface, click Monitors and click Firmware VPD to view the
firmware levels in the blade servers and management module.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for your blade server, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-63017 or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a) Go to http://www.ibm.com/systems/support/.
b) Under Product support, click BladeCenter.
c) Under Popular links, click Software and device drivers.
d) Click BladeCenter HS22to display the list of downloadable files for
the blade server.
You can install code updates that are packaged as an IBM UpdateXpress
System Pack or UpdateXpress CD image. An UpdateXpress System Pack
contains an integration-tested bundle of online firmware and
device-driver updates for your blade server.
Be sure to install any listed critical updates that have release dates that
are later than the release date of the UpdateXpress System Pack or
UpdateXpress image.
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
4. Check for and correct an incorrect configuration.
If the blade server is incorrectly configured, a system function can fail to work
when you enable it; if you make an incorrect change to the blade server
configuration, a system function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported.
See http://www.ibm.com/servers/eserver/serverproven/compat/us/
eserver.html to verify that the blade server supports the installed operating
system, optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
IBM or an approved warranty service provider for support.
b. Make sure that the blade server, operating system, and software are
installed and configured correctly.
3
Chapter 1. Start here
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