IBM 7870B4U Service Manual page 158

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components
are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error Code Type
0x806F0807 Information
0x806F0807 Information
0x806F0813 Error
144
BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Error Message
Group 4, processor (All CPUs)
disabled
Processor X (CPU X Status)
disabled [Note X=1,2]
Group 2 (Critical Int) bus
uncorrectable error
Action
1. Remove the blade server and ensure the
processors are installed correctly (see "Installing a
microprocessor and heat sink" on page 94).
2. Check the event logs for other related error
messages (see "Error logs" on page 103).
3. Verify that the system is running the latest UEFI
firmware (see "Firmware updates" on page 34).
4. Run the Setup utility (see "Using the Setup
utility" on page 21).
a. Make sure that both processors are displayed
by the system.
b. Load the default settings.
c. Go to the System Settings menu and make
sure the processor is enabled.
1. Remove the blade server and ensure the
processors are installed correctly (see "Installing a
microprocessor and heat sink" on page 94).
2. Check the event logs for other related error
messages (see "Error logs" on page 103).
3. Verify that the system is running the latest UEFI
firmware (see "Firmware updates" on page 34).
4. Run the Setup utility (see "Using the Setup
utility" on page 21).
a. Make sure that both processors are displayed
by the system.
b. Load the default settings.
c. Go to the System Settings menu and make
sure the processor is enabled.
1. Check the operating system event log and the
system event log as it may contain additional
information (see "Error logs" on page 103).
2. Reseat the blade server in the BladeCenter (see
"Removing the blade server from the BladeCenter
unit" on page 52 and "Installing the blade server
in a BladeCenter unit" on page 53).
3. Update the device drivers for any expansion cards
that are installed into the blade server.
4. Reseat the expansion card (see "Removing an I/O
expansion card" on page 71 and "Installing an
I/O expansion card" on page 75).
5. Replace the expansion card (see "Removing an
I/O expansion card" on page 71 and "Installing
an I/O expansion card" on page 75).