Part 3 - Warranty Information - IBM JS20 - BladeCenter - 8842 Installation And User Manual

Part 3 - Warranty Information

This Part 3 provides information regarding the warranty applicable to your Machine,
including the warranty period and type of warranty service IBM provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table
below.
Note: "Region" means either Hong Kong or Macau Special Administrative Region
A warranty period of 3 years on parts and 1 year on labor means that IBM provides
warranty service without charge for:
1. parts and labor during the first year of the warranty period; and
2. parts only, on an exchange basis, in the second and third years of the warranty
Machine - IBM BladeCenter JS20 blade server Type 8842
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM to
perform warranty service. Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are response time objectives
and are not guaranteed. The specified level of warranty service may not be
available in all worldwide locations, additional charges may apply outside IBM's
normal service area, contact your local IBM representative or your reseller for
country and location specific information.
1. Customer Replaceable Unit ("CRU") Service
of China.
period. IBM will charge you for any labor provided in performance of the repair
or replacement(s) in the second and third year of the warranty period.
Country or Region of
Purchase
Worldwide
* See "Types of Warranty Service" for the legend and explanations of warranty-service
types.
IBM provides replacement CRUs to you for you to install. CRU information and
replacement instructions are shipped with your Machine and are available from
IBM at any time on your request. Installation of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation. You may install a Tier 2 CRU yourself or request IBM to
install it, at no additional charge, under the type of warranty service designated
for your Machine. IBM specifies in the materials shipped with a replacement
CRU whether a defective CRU must be returned to IBM. When return is
required, 1) return instructions and a container are shipped with the replacement
CRU, and 2) you may be charged for the replacement CRU if IBM does not
receive the defective CRU within 30 days of your receipt of the replacement.
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004
Warranty Period
3 years
Type of Warranty Service*
5
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