Using Hold; Transferring Calls - Vertical SBX IP 320 User Manual

Using the Basics

Using Hold

Place an External Call on Hold
While connected to an external call:
1. Press the hook-switch.
2. Dial 560.
Retrieve a Held Outside Call
1. Lift handset.
2. Dial 8 # and CO line number (01-12).
OR
If you don't remember the held CO number:
Dial 8 .

Transferring Calls

You can perform both screened and unscreened transfers, as well as direct
transfer to a voice mailbox:
• Screened Transfers: Allows you to announce a call to the destination
station before completing the transfer.
• Unscreened Transfer: Allows you to complete a transfer without
announcing the party to the destination station.
To Transfer a Call
While on a call:
1. Press the hook-switch.
2. Dial the destination target (station or hunt group) to which you want to
transfer the call.
Make a Screened Transfer
3. Wait for the destination target to answer.
4. Tell the destination target who is calling, then hang up to complete the
transfer.
Note:
OR
Make an Unscreened Transfer
5. Wait for the destination target to ring, then hang up before it is answered
to complete the transfer.
Chapter 4: Using a Single Line Telephone (SLT)
If the destination station/hunt group is busy or the user does not
want to accept the call, press the
Trans/PGM
to reconnect to the caller.
SBX IP 320 Phone User Guide
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