Upgrade Problems - Canon VB-C300 Administrator's Manual

Upgrade Problems

• Software cannot be upgraded to v2.2.
Situation When you try to upgrade the software from v1.1, 1.2 or v1.3 to v2.2 after upgrading your OS
to Windows Vista/Windows Server 2008, the Storage Server does not stop and installation
cannot be completed.
Solution Follow the procedure below:
1. Right click on the [Storage Server Configuration] icon on the desktop, then choose
[Properties].
2. Click the [Compatibility] tab and check the [Run this program as an administrator] check
box.
3. Double click the [Storage Server Configuration] icon to start the Storage Server
Configuration tool.
4. Click the [Stop Storage Server] button in the [Storage server status] field.
5. Click the [Retry] button on the installer wizard for VK version 2.2.
VK Troubleshooting
9-9