Connection Problems; Configuration Problems - Canon VB-C300 Administrator's Manual

VK Troubleshooting

Connection Problems

• Cannot connect to a Camera Server.
Situation In the Viewer the screen has gone black and a message appears stating "Could not connect
to camera".
Solution Check whether the network is down, whether the physical connection to the Camera Server is
broken, or whether the camera is not powered.
• Cannot connect to a Master Storage Server.
Situation You have attempted to launch the Viewer and a connection to the Master Storage Server error
message appears.
Solution Check whether the specified Master Storage Server works properly. On the Storage Server
computer, open the [Storage Server Configuration] utility. If the Storage Server is not running,
click [Start Storage Server] (
• The [Configuration and Preferences] screen takes a long time to open.
Situation When you switch from the Viewing Screen to the [Configuration and Preferences] screen, a
message "Please wait" appears and remains on screen for a while.
Solution Check whether you do not have a lot of Camera Servers to disconnect. Waiting time is
dependent on the time required for disconnecting from each Camera Server on the network.
It is recommended that you remove non-essential or low priority Camera Servers from your
Viewing Screen.
• Fails to connect to Storage Servers when switching to the [Configuration and Preferences] screen.
Situation You have attempted to switch to the [Configuration and Preferences] screen and an error
message appears stating a failure to connect to a particular Storage Server (name), although
it can still connect to the Master Storage Server.
Solution Check whether the specified Storage Server works properly. A network error may have
caused this situation.

Configuration Problems

• Camera Servers are not displayed in the [Camera Summary] window.
Situation In the list of Camera Servers on the [Camera Summary] window, some of the Camera Servers
are not displayed.
Solution Only Camera Servers associated with the item selected on the [Storage Servers] tab or the
[Locations / Zones] tab will be shown in the list. Also, if you have the [Storage Servers] tab
displayed, Camera Servers configured as [Do not Record] will not be shown.
• Motion detection setting cannot be performed on the camera server side.
Situation
If the [Settings] button in [Motion Detection Settings] is not enabled, motion detection cannot
be configured on the camera side.
Solutions
Please install VB Admin Tools bundled with the camera. For VB-C500VD / VB-C500D and
VB-C60 , please install VB Admin Tools Ver. 5.1.
9-8
P. 3-14).