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NETWORK VIDEO RECORDER
VK-64/VK-16
Administrator's Manual
2.2
Ver.

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Troubleshooting

   Related Manuals for Canon VB-C300

   Summary of Contents for Canon VB-C300

  • Page 1

    NETWORK VIDEO RECORDER VK-64/VK-16 Administrator’s Manual Ver.

  • Page 2: Introduction

    Request to Customers 1. Canon owns the copyright of this manual. The unauthorized transfer of all or any part of the contents of this Manual is forbidden. 2. The contents of this manual are subject to change without any notice.

  • Page 3: Open Source Software

    Introduction Icons Used in this Manual The following icons are used in this guide to indicate descriptions that you should read in particular. Icon Explanation Important information that must be observed or actions that are prohibited during an Note operation. These notes must be read to prevent possible faults or errors during operation.

  • Page 4: Purpose Of This Manual

    Purpose of This Manual This manual is written for the System Administrator installing and operating the VK-64/VK-16 system. It explains the functions of VK-64/VK-16 and introduces more appropriate system deployment methods. Use this manual as a reference when making a backup of data or troubleshooting a problem.

  • Page 5: Table Of Contents

    Contents Introduction ..........................ii Purpose of This Manual ......................iv About Manuals ..........................xii Important: Before Starting Operations ..................xiii Chapter 1 System Overview Chapter Overview ........................1-2 Preparation Flow ........................1-4 System Operation Overview ....................1-6 VK-64/VK-16 Overview .......................... 1-6 Communication Mechanism of VK-64/VK-16 ................1-8 Typical System Configuration .......................

  • Page 6

    Contents Chapter 3 Storage Server Configuration Reference Chapter Overview ........................3-2 [Storage Server Configuration] Dialog ..................3-3 How to Start-Up ............................. 3-3 Screen Configuration ..........................3-4 Set the [Settings] Tab ......................3-8 How to Display the [Settings] Tab ......................3-8 How to set the [Settings] Tab ........................ 3-9 Message ..............................

  • Page 7

    Contents Location and Zone ........................4-10 Add a Location and Zone ........................4-12 Edit a Location and Zone ........................4-13 Delete a Location and Zone ........................ 4-13 Add Storage Server ......................4-14 Display [Storage and Camera Server Summary] Windows ..............4-14 Add Storage Server ..........................4-14 Edit Storage Server ..........................

  • Page 8

    Contents Chapter 5 Viewer Reference Chapter Overview ........................5-2 Viewer Operation Flow ......................5-4 Start the Viewer ........................5-6 How to Launch ..........................5-6 Launch by Connecting to the localhost ..................5-7 Launch Storage Server by Specifying the IP address ..............5-7 Launch without Storage Server (Viewer Only Mode) ..............5-8 Functions not Available in Viewer Only Mode ................

  • Page 9

    Contents Arrange Video Windows .......................5-35 Select Multiple Video Windows ....................5-35 Video Window Status .......................... 5-36 Video Window Properties ......................5-36 Video Window states ........................5-36 Pan, Tilt, Zoom Control ........................5-38 Other Video Window Functions ......................5-43 Change the Video Window size ....................5-43 Change the Received Video size (VB-C500VD, VB-C500D, VB-C60, VB-C50i/VB-C50iR, VB-C50FSi, VB-C50Fi only) ....

  • Page 10

    Contents Chapter 7 Backup Scheme Chapter Overview ........................7-2 Purpose ...........................7-3 Preparation ..........................7-4 Backup Device ............................7-4 Backup Tool ............................7-4 Restore Server for Archiving ......................... 7-4 Files to Make a Backup ......................7-5 Storage Location of Video Data, Audio Data, and Event Data ............. 7-5 Backup for Data Protection .....................7-8 About Backup ............................

  • Page 11

    Contents Chapter 9 Troubleshooting Chapter Overview ........................9-2 Troubleshooting for Recording ....................9-3 VK Troubleshooting ........................9-4 Viewing Screen and Video Windows ....................9-4 Timeline ..............................9-6 Extract Video ............................9-7 Scheduling and Recording ........................9-7 Connection Problems ..........................9-8 Configuration Problems ......................... 9-8 Upgrade Problems ..........................

  • Page 12: About Manuals

    About Manuals VK-64/VK-16 comes with three manuals including this document. Setup Guide A manual that introduces this software. Be sure to read this manual when using the software for the first time. Viewer Operation Guide A simplified manual for the VK Viewer. Be sure to read the Administrator’s Manual for details.

  • Page 13: Important: Before Starting Operations

    NAS. Use recommended NAS servers with Windows Storage Server 2003 or Windows Storage Server 2003 R2. Although the audio function of the VB-C500VD, VB-C500D, VB-C60, VB-C300, VB-C50i, VB-C50iR, and VB-C50FSi can also be used, take note of the following warnings.

  • Page 14

    Important: Before Starting Operations...

  • Page 15: System Overview

    System Overview...

  • Page 16: Chapter Overview

    Chapter Overview This chapter provides preliminary information you should know before using the VK-64/VK-16 and explains the operating environment and basic concept you need to understand to design your system. Preparation Flow Explains the flow from setting up the VK-64/VK-16 to starting the operation. System Operation Overview Explains the system operating environment such as the number of Camera Servers available for the Storage Server, product types, and the number of licenses for each product.

  • Page 17

    Chapter Overview...

  • Page 18: Preparation Flow

    Preparation Flow The following explains the flow from setting up the VK-64/VK-16 to starting the operation. Step1 Set up Camera Servers The first step is to set up your Camera Servers. See your Camera Server manuals for connection in detail. For details regarding supported camera servers, see P.

  • Page 19

    Preparation Flow Step3 Configure Recording Settings Register Camera Servers and Storage Servers and set up recording schedules. Step4 Create and save Viewer Layout Monitoring live video and playing back recorded events can be done by the Viewer application. And also you can customize the Viewing Area and save Layouts.

  • Page 20: System Operation Overview

    System Operation Overview VK-64/VK-16 Overview Network Video Recorder Network Video Recorder is software for viewing video, recording video and audio, and playing back video from multiple network cameras (hereafter referred to as Camera Servers). This supports viewing and recording JPEG and MPEG-4 video, bidirectional audio communication, and recording audio. Composition of Network Video Recorder Network Video Recorder consists of two software component: a Storage Server and a Viewer.

  • Page 21

    System Operation Overview Network Video Recorder VK-16 Network Video Recorder VK-16 (hereafter referred to as VK-16) has the same basic functionality as VK-64, but is only able to register up to 16 Camera Servers. A comparison between VK-64 and VK-16 is as follows. Type Storage Server Viewer...

  • Page 22: Communication Mechanism Of Vk-64/vk-16

    Since VK-64/VK-16 makes use of IP networks, cameras can be installed easily. And also addition of new camera or change of camera location can be done flexibly. Live VC-C50i VC-C50iR VB150 VB-C500VD VB-C500D VB-C60 Playback Live VB-C300 Monitor VB-C50i VB-C50FSi VB-C50iR Monitor View live and recorded video Viewer Operator Capabilities: Viewing Live Video Viewing Events...

  • Page 23

    Communication Mechanism of VK-64/VK-16 Application Types and Functions Application Function Storage Server Save logs information of such as video, audio, and events. User can view recorded information, monitor live-video and check and search events Viewer from recording server. Administrator can configure the storage server setting. Record Playback Record video to the Storage Server #1...

  • Page 24: Operating Environment

    Operating Environment Supported Camera Servers The table below shows the Camera Servers supported by VK-64/VK-16. This information is as of September 2009. For the latest information, please access to Canon Web site. Camera Server Firmware Versions Ver. 1.1 0 VB-C500VD Ver.

  • Page 25: Viewer

    The requirements for Storage Server will vary due to the operating environment (number of Camera Servers, setting of recording frame rate etc.). It is also dependent on pre-event recording settings. Please contact dealers that handle Canon products for further information. VK-Lite also supports Windows Vista Home Premium.

  • Page 26: Notes On Operating Environment

    Notes on Operating Environment Notes on Use with Windows XP If your Storage Server is installed to the PC on Windows XP SP2 or SP3 and your viewer is installed to another PC, it is necessary to change your [Windows firewall] settings for Windows XP SP2 or SP3. * The following setting is not required if you install the Storage Server and Viewer on the same PC.

  • Page 27: Windows Server 2003/windows Server 2008

    Notes on Operating Environment Windows Server 2003/Windows Server 2008 The default setting of security level of Windows Server 2003/Windows Server 2008 for the Internet or intranet sites in Internet Explorer is [High]. Therefore, a content block dialog box is displayed when you access pages such as the camera server's top page or setting page, and commands cannot be carried out.

  • Page 28

    Notes on Operating Environment If the content block dialog box is not displayed, you can use the procedure below to display the dialog box for adding a trusted site. 1. On the [Tools] menu in Internet Explorer, click [Internet Options] to display the [Internet Options] dialog box. 2.

  • Page 29: Windows Server 2008

    Notes on Operating Environment Windows Server 2008 Enable Sound to Use Audio Functions The sound function is disabled by default in Windows Server 2008. To receive audio signals using the VB-C500/VB-C60 Viewer, follow the procedure below to enable sound function. 1.

  • Page 30: Windows Vista/windows Server 2008

    Notes on Operating Environment Windows Vista/Windows Server 2008 When using VK-64/VK-16 on Windows Vista Business/Enterprise/Ultimate/Windows Server 2008, pay attention to the following restrictions. Upgrade your PC Please note that before upgrading your PC to Windows Vista/Windows Server 2008, you need to upgrade this software to v2.2, if the version is older than v2.2.

  • Page 31: System Design Concept

    System Design Concept System Configuration Example When Viewing and Recording with one PC Record video to the Storage Server Storage Server Display live and recorded video Viewer Load on PC may increase depending on the number of camera servers and recording schedule. Consider your system configuration referring to "Server Sizing Concept"...

  • Page 32

    System Design Concept When using multiple Storage Servers and Viewers One or more Storage Servers can be used on the same network and Viewer applications can be configured to play video from more than one Storage Server. For each Viewer, Master Storage Server ( P.

  • Page 33: When Using Multiple Storage Servers

    System Design Concept When using multiple Storage Servers If multiple Storage Servers are being used, you should specify the Master Storage Server. A typical multiple Storage Server arrangement is shown below. Storage Server #2 Master Storage Server Play back Video to Viewer Viewer Load Camera Server information Load Zones and Locations...

  • Page 34: Server Sizing Concept

    System Design Concept Server Sizing Concept Determine your server configuration (components and the number of units) depending on 1) required hard disk capacity and 2) video data volume per second. 1) Required hard disk capacity: Consider the required hard disk capacity based on continuous recording with fixed frame rate, resolution, and quantity.

  • Page 35: Required Hard Disk Capacity

    System Design Concept Required Hard Disk Capacity The size of the images varies depending on the configuration of the Camera Server (the settings for Quality and Resolution) and the complexity of the actual image. Determining Required Hard Disk Capacity Determine the required hard disk capacity as follows. 1.

  • Page 36

    The following tables give some typical data sizes per frame (in kilobytes) for various combination of quality and resolution values referring to a VB-C500VD, VB-C500D, VB-C60, VB-C300 and VB-C50i. However the actual data size may be different from the data size in the table below depending on the weather condition and complexity of the image.

  • Page 37

    3.98 0.81 2.31 1.05 2.87 1.68 4.86 (Mbps) MPEG-4 data size may increase when recording the video of strenuous movement. Example of frame size with VB-C300* Resolution Quality JPEG Small (160x120) JPEG Medium (320x240) JPEG Large (640x480) 12.5 36.0 14.8 42.4...

  • Page 38: Sensor Event Recording And Motion Detection Recording Concept

    Please be sure to confirm under the actual installation conditions before starting operations. Select [Video Information] from the [View] menu of the Viewer (bundled with the Camera Server) to check the data quantity per frame (VB-C300, VB-C50i, VB-C50iR, VB-C50FSi). Note Please note that data size may increase enormously when video quality is set to 100 with the VB-C50i, VB-C50iR, VB-C50FSi, VB-C50Fi.

  • Page 39: Storage Server Performance

    System Design Concept Storage Server Performance <Case 1: in JPEG> <Case 2: in JPEG> Camera Servers: 24 units of VB-C60 Camera Servers: 48 units of VB-C60 Resolution: High (640 x 480) Resolution: Medium (320 x 240) Quality: 3 Quality: 3 Frame Rate: 10 fps Frame Rate: 1 fps [Recording]...

  • Page 40: Notes On Viewer Sizing

    System Design Concept Notes on Storage Server Operation It is recommended to use the Storage Server exclusively for the VK-64/VK-16. Be sure to avoid the following forms of operation. • Using the Storage Server with a Web Server As Storage Server, you cannot use a PC where Web server software such as Windows standard IIS (Internet Information Server) or Apache has been already installed.

  • Page 41: Network Bandwidth Concept

    System Design Concept 3. CPU: Pentium 4 3.8GHz, memory: 1GB, graphics board: Quadro FX1700 When using the VB-C60 with Resolution=340 x 240 and Quality=3: Total frame rate: JPEG image---Max. 280 fps MPEG-4 video---Max. 240 fps The total frame rate is calculated as: Number of Camera Servers in the Viewer window x Frame rate. That means, with 10 Camera Servers and 10 fps frame rate, the total frame rate is 100 fps.

  • Page 42: Vk-lite

    • The maximum file size is fixed at 1 GB per day, and cannot be changed. • The supported cameras are as follows. VB-C500VD, VB-C500D, VB-C60, VB-C300, VB-C50i, VB-C50iR, VB-C50Fi, and VB-C50FSi • The VK-Lite Viewer cannot connect to VK-64/VK-16 Storage Server.

  • Page 43

    VK-Lite Functions that cannot be used in VK-Lite • Storage Server • Recording to NAS • MPEG-4 recording • Motion detection recording • Sensor recording • A Special day recording • Send mail on event function • Customization of event priority •...

  • Page 44: Specification Comparison Of Vk-64/vk-16 And Vk-lite

    Type Main functional limitations VK-64/VK-16 v2.2 VK-Lite v2.2 Max. number of camera servers 64 / 16 VB-C500VD, VB-C500D, VB-C500VD, VB-C500D, Camera VB-C60, VB-C300, Available camera servers VB-C60, VB-C300, server VB-C50 series, VB-C50 series connection VB-C10/R, VB150 ✔ ✔...

  • Page 45: Chapter 2 Installation

    Installation...

  • Page 46: Chapter Overview

    Chapter Overview This chapter explains how to install VK-64/VK-16. Setting up the Camera Servers Firstly set up Camera Server. For connection in detail, see the manual for Camera Server. Install the Storage Server and Viewer Note Before the installation, read Chapter 1 and "Preparation and Precaution" ( P.

  • Page 47: Installation Procedures

    Installation Procedures Note Types and number of license has been determined for VK-64 and VK-16. If you want to add the Storage Server or Viewer, you need to purchase necessary software ( P. 1-6). The hard disk where the software will be installed should be formatted in the NTFS ( P.

  • Page 48

    Installation Procedures 3. Enter your License Key(s) and click [Next] to install VK-64/VK-16. Your License Key is indicated on the "About License Key" included in the package. * VK-Lite that comes with VB-C500VD, VB-C500D and VB-C60 has a license for one Storage Server and one Viewer.

  • Page 49

    Installation Procedures For VK-Lite, both of the following applications are installed. • Viewer • Storage Server When you need to install either one of the above, right-click on the application icon which you will not install, and choose [This feature will not be available]. It is recommended not to change the designated installation directory.

  • Page 50: Upgrade From Version 1.0, 1.1, 1.2, 1.3, 1.4, 2.0 And 2.1

    Installation Procedures Upgrade from Version 1.0, 1.1, 1.2, 1.3, 1.4, 2.0 and 2.1 If you upgrade the Viewer from an older version, all the settings are taken over to the new version and video data recorded with older version can be played back with Version 2.2. It is recommended to confirm your settings after the upgrading.

  • Page 51: Preparation And Precaution

    Installation Procedures Preparation and Precaution Use NTFS-formatted hard disk The hard disk where the software will be installed and video data will be stored should be formatted in the NTFS. You can convert the current hard disk into the NTFS format using the following command at the command prompt.

  • Page 52

    Installation Procedures...

  • Page 53: Storage Server Configuration Reference

    Storage Server Configuration Reference...

  • Page 54: Chapter Overview

    Chapter Overview The Storage Server can record videos and events (sensor input and motion detection) data from multiple camera servers. This chapter explains how to set the installed Storage Server to use the storage server. Use the [Storage Server Configuration] dialog to set the Storage Server. In the [Storage Server Configuration] dialog, you can configure settings for disk management, event management, event notification, and user management.

  • Page 55: [storage Server Configuration] Dialog

    [Storage Server Configuration] Dialog How to Start-Up Double-click the [Storage Server Configuration v2.2] desktop icon. Alternatively, from the Windows [Start] menu select: [All Programs] > [WebView Livescope] > [Network Video Recorder VK Series v2.2] > [Storage Server Configuration v2.2]. If the [Require authentication when starting this tool] is selected ( P.

  • Page 56: Screen Configuration

    [Storage Server Configuration] Dialog Screen Configuration The [Storage Server Configuration] dialog has the following four tabs. • [Settings] Tab • [Events] Tab • [Event Notification] Tab • [User Management] Tab [Settings] Tab In the [Storage Server Configuration] dialog, [Settings] tab allows you to configure these items below. •...

  • Page 57: Events] Tab

    [Storage Server Configuration] Dialog [Events] Tab You can set the Storage Server to send an e-mail to the user when an event has occurred. In the [Storage Server Configuration] dialog, [Events] tab allows you to configure the priority for types of the event.

  • Page 58

    [Storage Server Configuration] Dialog [Event Notification] Tab In the [Storage Server Configuration] dialog, [Event Notification] tab allows you to configure the setting of the e-mail sent to the user when the event occurs. E-mails are sent according to the priorities set in the [Events] tab. Example event notification e-mail An event of priority 3 occurred on 12/05/2006 at 15:15:17 +1000.

  • Page 59

    [Storage Server Configuration] Dialog [User Management] Tab In the [Storage Server Configuration] dialog, [User Management] tab allows you to set up users and their privileges. [User Management] tab allows you to configure the following privileges: • Administrator • Not Administrator (Operator) Administrator has access to the Viewer including Camera Server setup, recording schedules and Viewer setup.

  • Page 60: Set The [settings] Tab

    Set the [Settings] Tab In the [Storage Server Configuration] dialog, [Settings] tab allows you to configure the items below. • Storage Server name • Proxy Server • Settings for storing recorded video • Start and stop of Storage Server • Logon Account for Storage Server How to Display the [Settings] Tab Double-click the [Storage Server Configuration] desktop icon.

  • Page 61: How To Set The [settings] Tab

    Set the [Settings] Tab How to set the [Settings] Tab Changing the Storage Server name Enter a new name in [Storage Server Name] to change the Storage Server name (You can use up to 20 characters). It is recommended to use an easy-to-understand name if you are using multiple Storage Servers. Enter the Storage Server Proxy Address If the Storage Server needs to access Camera Servers via proxy server, you may need to configure proxy settings.

  • Page 62

    Set the [Settings] Tab Enter [Recorded Video Settings] 1. [Maximum retained history] - Check the [Maximum retained history] option and enter a value from 1 to 999 and then select [Days] or [Weeks] from the pull-down menu. [Maximum file size / duration] - Check the [Maximum file size / duration] option, enter a value, and select [MB] or [Hours].

  • Page 63

    Set the [Settings] Tab Select [Disk Drive Settings] 1. [Drive] - Select the disk drive to configure, from the drop-down menu. 2. [Maximum disk space used] - Check the box and enter a value in Megabytes (MB) or Gigabytes (GB), for example, "50".

  • Page 64

    Set the [Settings] Tab To add a network drive 1. Click [Add Network Drive]. 2. The [Add Network Drive] dialog appears. Select a drive to add as a network drive and enter a path assigned to the drive. You can also enter a path automatically by selecting a folder. When selecting a folder with [Browse] Click [Browse], select a folder where you want to save recorded video data in the [Browse for Folder] dialog.

  • Page 65

    Set the [Settings] Tab To remove a network drive 1. Click [Delete Network Drive]. 2. Select a network drive and click [OK] to delete the selected drive from the Storage Server. Note About Network Drive VK-64/VK-16 can record videos on a drive on the network. The drive type is shown at the head of the [Drive] drop-down menu as "Internal disk: [local], Network drive: [network]".

  • Page 66

    Set the [Settings] Tab Start or Stop the Storage Server Program Click [Stop Storage Server] to stop the Storage Server. Click [Start Storage Server] to start the Storage Server. Note If you need to stop the Storage Server Program, you should inform all users connected to the storage server before you stop the storage server.

  • Page 67: Message

    Set the [Settings] Tab Message When you have changed items affecting recording settings: When you click [Apply] or [End], the following message will appear. "An item which affects recording settings was changed. Please inspect the "Record Settings Summary" dialog on the Recording Schedules window to check the effects of the change." When you have changed the [Maximum retained history] setting: When you click [Apply] or [End], the following message will appear.

  • Page 68

    Set the [Settings] Tab 4. Click [Add User or Group]. The [Select Users or Groups] dialog appears. 5. Enter the Windows account name in the [Enter the object names to select] field. Enter or change the object name, location, and detail settings as required. Be sure to enter a Windows account with Administrator privileges.

  • Page 69: Important: Disk Space Management

    Important: Disk Space Management Disk Space Management Level The Storage Server monitors the remaining disk space to check the current disk space management level and takes a measure according to the current level. 1. [Low disk space warning level] 2. Threshold Level 3.

  • Page 70

    Important: Disk Space Management In case of Threshold Level The Storage Server continues recording video; however, it starts deleting the video files from the oldest one, and generates an event. Starting : deleting files on drive <drive> due to low disk space [Maximum disk Delete from space used]...

  • Page 71: [low Disk Space Warning Level] Calculation Method

    Important: Disk Space Management [Low disk space warning level] Calculation Method The [Low disk space warning level] occurs when the Storage Server fulfills the condition 1. or 2. below. 1. When the Storage Server disk space used exceeds the following value: M x (100 - A)/100 M: Value for [Maximum disk space used] A: Value for [Low disk space warning level]...

  • Page 72: Limit Level Calculation Method

    Important: Disk Space Management Limit Level Calculation Method The Limit Level occurs when the Storage Server fulfills the condition 1. or 2. below. 1. When the Storage Server disk space used exceeds the following value: [Maximum disk space used] 2. A When free disk space falls below the following value: (Number of Camera Servers + 1) x 32MB Calculation Example for Each Level Disk Drive...

  • Page 73: Set [events] Tab

    Set [Events] Tab [Events] tab in the [Storage Server Configuration] dialog allows you to specify event priorities. If you have configured the event notification e-mail settings, e-mails are sent based on the priorities set in the [Events] tab. How to Display the [Events] Tab Double-click the [Storage Server Configuration] desktop icon.

  • Page 74: How To Set The Events Tab

    Set [Events] Tab How to Set the Events Tab Set the Priority for the Event Select the priority for the event from drop-down menu for each setting item. Item Setting Recording engine started 1. Highest, 2. High, 3. Medium, 4. Low, 5. Lowest Remote trigger 1.

  • Page 75: Set The [event Notification] Tab

    Set the [Event Notification] Tab [Event Notification] tab in the [Storage Server Configuration] dialog allows you to configure. Configure the e-mail notification settings based on the priorities set in the [Events] tab. How to Display the [Event Notification] Tab Double-click the [Storage Server Configuration] desktop icon. The [Storage Server Configuration] dialog appears and the [Settings] tab is displayed.

  • Page 76

    Set the [Event Notification] Tab You can only register one e-mail address in the [To Address] field. If you want to send the e-mail to multiple addresses, use a group address. 3. Enter the host name or IP address of the [SMTP server] in SMTP Server and port number in [Port]. Note Enter the host name in up to 255 characters.

  • Page 77: Set [user Management] Tab

    Set [User Management] Tab [User Management] tab in the [Storage Server Configuration] dialog allows you to set up users and their privileges. How to Display the [User Management] Tab Double-click the [Storage Server Configuration] desktop icon. The [Storage Server Configuration] dialog appears and the [Settings] tab is displayed. Click the [User Management] tab to open it.

  • Page 78: How To Set The [user Management] Tab

    Set [User Management] Tab How to Set the [User Management] Tab Add a User 1. Click [Add] on the [User Management] tab. The [Add User] dialog appears. 2. Enter the user's [User Name] (up to 20 characters, including alphanumeric letters and underscore "_"). 3.

  • Page 79: Delete A User

    Set [User Management] Tab Delete a User 1. Click to select a user in the User List to delete it. 2. Click [Remove]. The user is deleted. Request User Authentication at Tool Startup Check the [Require authentication when starting this tool] if user authentication is required when launching the tool.

  • Page 80

    Set [User Management] Tab 3-28...

  • Page 81: Register Camera Server And Set Recording Schedule

    Register Camera Server Set Recording Schedule...

  • Page 82: Chapter Overview

    Chapter Overview This chapter explains how to store Camera Servers registration necessary for creating recording schedules on the Storage Server, as well as the procedure to create recoding schedules. To store the Camera Servers registration and create recording schedules, launch the VK Viewer and use the [Camera Summary] window and [Recording Schedules] window under the [Configuration and Preferences] screen.

  • Page 83: Launch Vk Viewer And Display The [configuration And Preferences] Screen

    Launch VK Viewer and Display the [Configuration and Preferences] Screen How to Launch VK-64/VK-16 Double-click the [VK Viewer v2.2] desktop icon. Alternatively, from the Windows [Start] menu select: [All Programs] > [WebView Livescope] > [Network Video Recorder VK Series v2.2] > [VK Viewer v2.2]. The connect option menu (Start-up Screen) for Storage Server is displayed.

  • Page 84: How To Start Vk-lite

    Launch VK Viewer and Display the [Configuration and Preferences] Screen How to Start VK-Lite Double-click on the icon [VK-Lite Viewer v2.2] on the desktop. Alternatively, from the Windows [Start] menu > [All Programs] > [WebView Livescope] > [Network Video Recorder VK-Lite v2.2] > [VK-Lite Viewer v2.2]. The following procedure is the same as VK-64/VK-16.

  • Page 85: Launch Storage Server By Specifying The Ip Address

    Launch VK Viewer and Display the [Configuration and Preferences] Screen Launch Storage Server by Specifying the IP address If you installed the Viewer and Storage Server on separate PC, specify an IP address of Storage Server and connect Viewer to the Storage Server. 1.

  • Page 86

    Launch VK Viewer and Display the [Configuration and Preferences] Screen The dialog for entering the IP address will also be displayed even when connection to the Storage Server failed. When the Viewer accesses to a Master Storage Server which has not been set up with camera server information, the entire Viewing Screen is initially blank as shown below.

  • Page 87: Access To The Configuration And Preferences Screen

    Launch VK Viewer and Display the [Configuration and Preferences] Screen Access to the Configuration and Preferences screen To open the [Configuration and Preferences] screen, the following operation should be performed. In the Menu Bar, select [View] [Configuration] The menu bar is located at the top left of the Viewing Screen. In the Menu Bar, select [View] [Configuration].

  • Page 88: [storage And Camera Server Summary] Windows

    [Storage and Camera Server Summary] Windows Use the [Storage and Camera Server Summary] screen to create a location and zone, to add the Storage Server, and to add the Camera Server. Display the [Storage and Camera Server Summary] Windows 1. Launch the VK Viewer and display the [Configuration and Preferences] screen. 2.

  • Page 89: [storage Server] And [locations / Zones] Options

    [Storage and Camera Server Summary] Windows Click and drag divider line to the right to show full items. [Storage Servers] and [Locations / Zones] options The following options are available via the [Storage Servers] tab. [Add Storage Server] - Allows you to register a Storage Server with the system (up to ten Servers are recommended).

  • Page 90: Location And Zone

    Location and Zone Create a location and zone for the preparation of registering the Camera Server. Cameras are grouped into Locations and Zones. Locations are for example, an office building, shop or school. Zones are a part of Locations, that is, a zone could be assigned o each floor in the office building and specific areas in a shop such as a cash register area.

  • Page 91

    Location and Zone When a Location is selected from the drop-down menu at left, all of the Zones associated with the Location will appear to the right as camera thumbnail images. This tab containing four thumbnail images indicates that there are four cameras in the Zone. This tab containing six thumbnail images indicates that there are six cameras in the Zone.

  • Page 92: Add A Location And Zone

    Location and Zone Add a Location and Zone Step 1: Click [Add Location] on the [Locations / Zones] tab 1. In the [Camera Summary] window, select the [Locations / Zones] tab if it is not selected yet. 2. Click [Add Location] to bring up the [Add Location] dialog. 3.

  • Page 93: Edit A Location And Zone

    Location and Zone Edit a Location and Zone 1. Double-click a location or zone. The [Edit Location] or [Edit Zone] dialog appears. 2. Change the settings and click [OK]. Delete a Location and Zone 1. Click a location or zone in the list to highlight it and select [Delete] from the [Edit] menu. Alternatively, click a location or zone to select it, then press the [Delete] key on your keyboard.

  • Page 94: Add Storage Server

    Add Storage Server If you are using multiple Storage Servers, add each Storage Server as directed below. You need not perform these steps if you are using only one Storage Server and that Storage Server has already been added. By adding the Storage Server, you can select the Camera Servers managed by each Storage Server from the Viewer screen.

  • Page 95: Edit Storage Server

    Add Storage Server Edit Storage Server 1. In the [Storage and Camera Server Summary], select the [Storage Servers] tab. A list of Storage Servers which have already been added is displayed. 2. Double-click the Storage Server in the list. Alternatively, select the Storage Server and click [Edit]. This will bring up the [Edit Storage Server] dialog.

  • Page 96: Delete Storage Server

    Add Storage Server Delete Storage Server 1. In the [Storage and Camera Server Summary], select the [Storage Servers] tab. A list of Storage Servers which have already been added is displayed. 2. Click a Storage Server in the list to highlight it and select [Delete] from the [Edit] menu. Alternatively, click a Storage Server to select it, then press the [Delete] key on your keyboard.

  • Page 97: Register Camera Server

    The camera names in the list are those specified by the Camera Server. See the Camera Server's User's Manual for more information on setting the name ("Camera Name" for VB-C500VD, VB-C500D, VB-C60, VB-C50i/ VB-C50iR, VB-C50FSi, VB-C50Fi and VB-C10/VB-C10R, "Device Name" for VB150, "VB-C300NA" or "VB-C300PA" for VB-C300). 4-17...

  • Page 98

    Register Camera Server If you cannot find the Camera Server, click [Add Camera Server] to add it. For the Camera Servers which have already been registered, [Registered] is displayed in the [Register] column. The [Register] columns for unregistered Camera Servers are blank. Add the Camera Server 1.

  • Page 99

    Register Camera Server Connect to Camera 1. Enter the Host Name or IP address in [Host Name or IP], then enter the port number for the Camera Server in [Port]. The [Host Name or IP] should be 255 characters or less (each label, separated by a period, must be 63 characters or less), the IP address must be 15 characters or less (each label, separated by a period, must be 3 characters or less), and the [Port] must be a figure within the range from 1 to 65535.

  • Page 100

    Register Camera Server Select a Storage Server 1. Select a [Storage Server] from the drop-down menu which lists pre-configured Storage Servers and enter the Host Name or IP address in [Host Name or IP] and Port number in [Port]. The [Host Name or IP] must be 255 characters or less (each label, separated by a period, must be 63 characters or less) and the [Port] number must be a figure within the range from 1 to 65535.

  • Page 101

    Register Camera Server Configure External Device Input To switch On or Off the external device input, check the [Invert the state of the following external] option. One or more inputs may be shown depending on the type of the Camera Server. It is not necessary to change this setting if it is not required.

  • Page 102

    Register Camera Server Update or Set the Viewer Thumbnails 1. In the [Preview] area, click [Update] to recapture an image used for the thumbnail of the Viewer screen. 2. To change the camera angle or zoom magnification by using the mouse, click [Start Control]. Move the mouse cursor around the image.

  • Page 103

    4. The exposure compensation settings can also be made from [Exposure Compensation] dropdown menu ([High], [Medium], [Low] and [Off] in VB-C300, VB-C50i/VB-C50iR, VB-C50FSi, VB-C50Fi). In VB-C500VD, VB-C500D and VB-C60, [0], [+1], [+2], [+3], [-3], [-2], and [-1] can be selected.

  • Page 104: Edit Camera Server

    Register Camera Server Save Settings To save Camera Server settings, click [Save Changes] at the bottom right-hand corner of the [Camera Summary] window. The bottom right-hand corner of the [Camera Summary] window consists of two buttons, [Save Changes] and [Discard Changes]. Click [Discard Changes] to cancel any changes you have made.

  • Page 105

    Register Camera Server 2. Click [Edit Camera Server]. The [Edit Camera Server] dialog appear. The Edit Camera Server is identical to the [Add Camera Server] dialog (you can also open the dialog by double-clicking the menu). Change the Camera Server's Settings Change the Camera Server settings as directed inP.

  • Page 106: Delete Camera Server

    Register Camera Server Delete Camera Server The right-hand portion of the [Camera Summary] window features [Remove Camera Server] for removing the Camera Server(s) from your system, regardless of which tab you have selected ([Storage Servers] or [Locations / Zones]). Delete a Camera Server 1.

  • Page 107: Overview Of Recording Schedule Setting

    Overview of Recording Schedule Setting After you have registered the Camera Server, you can set recording schedules. Note If you are using the Viewer only, you cannot set recording schedules. Be sure to perform operational tests after setting schedules. You can record videos by specifying when and what to record with recording schedule function. When - Select from the following: •...

  • Page 108: Recording Schedule

    Recording Schedule Two types of recording schedules are available: Normal Schedule and Special Day Schedule. For both types of schedules, you must set the recording schedule for each Camera Server in the [Recording Schedules] screen. Display the [Recording Schedules] screen 1.

  • Page 109

    Recording Schedule Click the [Special Day Schedule] tab to display the [Special Day Schedule] screen. 4-29...

  • Page 110

    Recording Schedule Storage Server selector Single day schedule area (24 hours) Location Zone representing camera Schedule Type selector areas in the Location Day selector Click and drag the scroll-bar(s) to view more schedules if necessary. Note The scheduling area functions the same as the Normal Recording Schedule but only covers a single day (from 00:00 hrs.

  • Page 111: Set Normal Schedule

    Set Normal Schedule The [Normal Schedule] consists of: • [Storage Server] list - Select the Storage Server to edit the recording schedule. When the [Recording Schedules] window first appears, the first Storage Server in the list is shown with its associated schedule to the right.

  • Page 112: Create Normal Schedule

    Set Normal Schedule Create Normal Schedule Display the [Recording Schedules] screen 1. In the Menu Bar, select [View] [Configuration]. The [Configuration and Preferences] screen appears. 2. Click the [Recording Schedules] tab to display the [Recording Schedules] screen. 3. Click the [Normal Schedule] tab to display the [Normal Schedule] screen. Change the Storage Server If you wish to display another Storage Server's schedule, click the [Storage Server] menu, otherwise proceed to the next step.

  • Page 113

    Set Normal Schedule Set start and end times and the day of the week P. 4-33). Set frame rate, enable Motion Detection and sensor event recording ( P. 4-34). Select to record audio ( P. 4-35). Set the preset camera angle and exposure compensation ( P.

  • Page 114

    Set Normal Schedule Select a day of the week to record video In the [Repeat on] area, check the days you wish to repeat the recording period you have set in the [Times] area above. Note If you have defined any special day schedules, at that time the schedules will override normal schedule times for the whole day.

  • Page 115

    Note Audio recording is available on camera servers that support audio transmission function (VB-C500VD, VB-C500D, VB-C60, VB-C300, VB-C50i, VB-C50iR, VB-C50FSi). On camera servers that do not support the function, the Audio recording checkbox is disabled. Audio recording is enabled when video recording mode is on. It is not possible to setup schedules that only record audio without recording video.

  • Page 116

    Preset used for the [Preset Tour] are created on the Camera Server. Please see the Camera Server User's Manual for details on making camera presets. Although the VB-C300 does not allow [Preset Tour] on the Camera Server, the [Preset Tour] is available via this setting.

  • Page 117

    If you set [Night Mode] to [Auto], please make sure that [Exposure] mode is set to [Auto] on the [Camera Control] Panel. The Auto setting for Night Mode can only be set with the VB-C500VD, VB-C500D, VB-C60, and VB-C300. The [Night Mode], [Day Mode], and [Not specified] options for the Night Mode function can only be set with VB-C500VD, VB-C500D, VB-C60, VB-C300, VB-C50i series, and VB150.

  • Page 118

    To enable the [Exposure], [WB] (White Balance), [Smart Shade Control], and/or [Focus] on the [Camera Control] Panel, check the each check box. Note The additional option is available with VB-C500VD/VB-C500D/VB-C60/VB-C300. [Smart Shade Control] is available with VB-C500VD, VB-C500D and VB-C60. Additionally, Focus is not available for the VB-C500VD and VB-C500D.

  • Page 119

    3. If [Setup] is clicked, click the drop-down menu for the target external device and set [External Outputs] to [On] or [Not specified] on the [External Outputs Setting] dialog. For VB-C300, only one target external device can be configured on the [External Outputs Setting] dialog. Finish Setting Click [OK] to save the new settings and close the dialog.

  • Page 120

    Set Normal Schedule Save Schedules 1. To save the Normal Schedule, click [Save Schedule] at the bottom right-hand corner of the [Normal Schedule] window. Click [Discard Changes] to cancel any modifications you have made. 2. If you wish to return to the Viewer, select [Viewing Screen] from the [View] menu bar. Note Camera Servers have feature to record videos on memory of the camera with sensor input or schedule.

  • Page 121: Change Camera Server Settings

    Change Camera Server Settings Click [Setup] in the [Add Schedule Item] and [Edit Schedule Item] dialog, and then Camera Server's top page appears after Internet Explorer launches (VB-C500VD/VB-C500D). Click [Setting Page] to display the Setting Page to change Camera Server settings. 4-41...

  • Page 122

    • The Motion Detection function is not suitable for conditions where high reliability is required. It is not recommend using this function in situations where high reliability is required, such as for monitoring purposes. Canon accepts no liability whatsoever for faults, etc. resulting from the use of the Motion Detection.

  • Page 123

    Change Camera Server Settings Preset • Presets should be set on the Camera Server in advance. You cannot set them with VK-64/VK-16. • If the recording settings using a preset are used on the Camera Server, the preset position will override camera positions set by VK-64/VK-16, including those in recording schedules and Camera Server position.

  • Page 124: Batch-setting Schedules

    Batch-Setting Schedules When you set schedule, you can set multiple schedules at one time. Create Multiple Camera Schedules You can click and drag schedule area covering several cameras to bring up the [Add Schedule Item - multiple cameras] dialog. This allows you to easily set recording schedules for multiple cameras. Once created, settings for each camera can be customized.

  • Page 125: Set Continuous Recording

    Set Continuous Recording You can set Continuous Recording with the frame rate of 0.1 to 30 frames per second when creating a Normal Schedule or Special Day Schedule (The upper limit is 5 fps with VK-Lite). Specify the number of still images to record every second from the [fps] drop-down menu. Higher [fps] value generates smooth video, however, the load on the Storage Server or network goes higher.

  • Page 126: Set Motion Detection Recording

    The Motion Detection function is not suitable for conditions where high reliability is required. It is not recommend using this function in situations where high reliability is required, such as for monitoring purposes. Canon accepts no liability whatsoever for faults, etc. resulting from the use of the Motion Detection.

  • Page 127: Edit Motion Detection Recording Settings

    Set Motion Detection Recording Edit Motion Detection Recording Settings You can specify the detection area and the amount of sensitivity for Motion Detection Recording. The area for detection can also be modified which is ideal, for example, if the field of view has two entrances and you wish to monitor motion for one entrance.

  • Page 128

    Set Motion Detection Recording Step 2: Set Motion Detection Options Set the following options on the [Motion Detection Settings] dialog. 1. In the [Detect Motion Using] menu, select one of the following: [Storage Server] Obtains video from the Camera Server and detects motion with the Storage Server. [Camera Server] Uses the Motion Detection function of the Camera Server to detect motion (This menu is only active for VB150 servers with the [Video Input] set to [Single] or VB-C500VD, VB-C500D, VB-C60, VB-C50i/VB-C50iR,...

  • Page 129

    Set Motion Detection Recording Step 3: Set the active region for recording In the [Active Region] field, adjust the region where motion detection is triggered. By default, the [Active Region] is the full area. In addition you cannot use pan, tilt, and zoom operations in this window. 1.

  • Page 130

    Set Motion Detection Recording • Yellow color bar - Changed area is equal to or greater than the specified [Area Ratio] (activity peaks on or to the right of the Area Ratio Marker) but the required continuance of motion has not met the specified duration in order to trigger an event.

  • Page 131

    Set Motion Detection Recording Step 4: Set the Detection Regions (VB-C500VD/VB-C500D/VB-C60) 1. If you want to partition the detection region for notifications, check area the [Notice events with the area name when motions are detected] checkbox. 2. Check the [Record on this area] checkbox on the recording settings tab. This operation is not necessary if you want configure the recording settings over the entire region without partitioning the detection regions.

  • Page 132

    Set Motion Detection Recording Step 6: Set frame rate and pre and post event recording duration 1. [Max. Frame Rate] - select a maximum frame rate for recorded video from the drop-down menu. Choose from 0.1 frames per second to 30 frames per second (5 is the default). 2.

  • Page 133: Set Sensor Event Recording

    Set Sensor Event Recording Set Sensor Event Recording Settings The Sensor Event recording starts when a sensor input has occurred. Configure the Sensor Event recording settings in the [Sensor Event Settings] window which appears when you click [Settings]. Some items in the [Sensor Event Settings] window overlap with the items in the [Add Schedule Item] and [Edit Schedule Item] dialog.

  • Page 134: Edit Sensor Event Recording Settings

    Control the camera via the [Camera Control] Panel. Night Mode is available for See the Viewer Manual VB-C500VD, VB-C500D, for the information about the VB-C60, VB-C300, Camera Control Panel. VB-C50i/VB-C50iR, VB-C50FSi and VB-C50Fi Camera Servers or The Top page of the...

  • Page 135

    [Preset] will be set to [Custom]. Note If you set the viewing angle to the preset position of VB-C300 in the digital zoom region, the actual angle may be misaligned from the set angle. Camera Servers have functions to record video on memory of the camera by the sensor input or schedule.

  • Page 136

    Set Sensor Event Recording Step 5: Set Additional Options (VB-C500VD, VB-C500D, VB-C60, VB-C300) To use the Exposure, White Balance, Shade Control, and/or Focus settings on the [Camera Control] Panel, check the corresponding check box. Note The additional options are available with VB-C500VD/VB-C500D/VB-C60/VB-C300. [Smart Shade Control] is available with the VB-C500VD/VB-C500D/VB-C60.

  • Page 137

    Set Sensor Event Recording 3. [Record for __ sec. after event] - enter a number of seconds for the amount of recording time after the event has transpired (up to a maximum of 999 seconds). Click [OK] to save the new settings and close the dialog. Click [Cancel] to discard the new settings.

  • Page 138: Set Preset Tour

    Presets used for Preset Tour are created on the Camera Server. Please see the Camera Server's User's Manual for details on creating camera presets. Preset Tour can be used with VB-C60, VB-C300, VB-C50i, and VB-C50iR only. Set Preset Tour Add a Preset 1.

  • Page 139

    4. Check the settings and click [OK]. This returns to the [Preset Tour Settings] dialog. For VB-C300 and VB-C60, you can return the focus to the default setting by checking the [Return to the default focus setting when the camera is operated] option.

  • Page 140

    Set Preset Tour Change the Preset Order 1. Check the [Preset Tour] box and click [Settings]. The [Preset Tour Settings] dialog appears. 2. Select a preset to change the order from the list, and click [Move Up] or [Move Down]. Delete a Preset 1.

  • Page 141

    (If you are using the Preset Setting Tool, click [Save] on the setting page of the tool) Endurance of VB-C50i and VB-C300's pan/tilt mechanisms are approximately 100,000 round trips* at the full range. The total tour time depends on the combination of the movement rate, movement range, and still time.

  • Page 142: Set A Special Day Schedule

    Set a Special Day Schedule Special Day Recording [Special Day Schedule] window is used for configuring particular days such as public holidays. When [Special Day Schedule] is selected, [Normal Schedule] that conflict with [Special Day Schedule] is disabled. In [Configuration and Preferences] Screen, click [Recording Schedules] tab and ensure [Special Day Schedule] is selected.

  • Page 143: Add, Edit And Delete A Schedule Type

    Set a Special Day Schedule Add, Edit and Delete a Schedule Type [Add Schedule Type] dialog allows you to create a name for a new schedule type, for example, a public holiday. You should create a schedule type first before you can associate days with it. There is no limit to the number of schedule type that can be added.

  • Page 144

    Set a Special Day Schedule Edit a Schedule Type 1. In the [Special Day Schedule] window, click a schedule type in the [Special Day Schedule] list to select it. 2. Click [Edit]. This will bring up the [Edit Schedule Type] dialog. Enter a new name.

  • Page 145: Add And Delete A Day

    Set a Special Day Schedule Add and Delete a Day [Select Date] calendar allows you to select a day that can be used for the schedule type. To add a day, operate as follows: Add a Day 1. In the [Special Day Schedule] window, click a schedule type in the Schedule Type list, for example, "Company Holidays"...

  • Page 146: Delete A Day

    Set a Special Day Schedule Alternatively, click the current month and a month list will appear. To select another year, click the current year and scroll down or back up, using the up/down arrows. Delete a Day 1. In the [Special Day Schedule] window, click a schedule type in the [Special Day Schedule] list, for example, "Company Holidays"...

  • Page 147

    Set a Special Day Schedule Save Changes The bottom right-hand corner of the [Recording Schedules] window consists of two buttons, [Save Schedule] and [Discard Changes]. 1. Click [Save Schedule] to keep all your settings The settings are then saved to the Storage Server. Click [Discard Changes] to cancel any changes you have made.

  • Page 148: Display Recording Setting Summary

    Display Recording Setting Summary Check Summary Information of a Recording Schedule Display the summary information of the set recording schedule. [Display Record Settings Summary] is located at the center-bottom of the [Special Day Schedule] window. Click [Display Record Settings Summary] to display the [Record Settings Summary] dialog. The [Record Settings Summary] dialog shows the following information for the time period where the highest load is expected when the schedule is performed.

  • Page 149: Check Summary Information Of Storage Server

    Display Recording Setting Summary Check Summary Information of Storage Server You can check summary information of a specified Storage Server. The [Display Storage Server Summary] button is in the bottom center of the [Camera Summary] screen. The [Display Storage Server Summary] button is gray out in Storage Servers in older version. When the [Locations / Zones] tab is selected, the [Display Storage Server Summary] button is gray out.

  • Page 150

    Display Recording Setting Summary Check the details and click [OK] to close the [Storage Server Summary] dialog box. Note The [Storage Server Summary] dialog box displays information about the Storage Server selected in the Storage Server List. It does not display the totals for all Storage Servers. The number of frames queued for writing displayed here is the number of frames queued for recording.

  • Page 151: Viewer Reference

    Viewer Reference...

  • Page 152: Chapter Overview

    Chapter Overview This chapter explains how to use and configure the Viewer. Set Viewer Explains how to configure settings that are specific to the Viewer. Arrange and Save Layouts Explains how to arrange layouts and set layout sequences. Video Window Operation Explains how to create a video window and display it in the Viewing Area and control the Camera Server.

  • Page 153

    Chapter Overview...

  • Page 154: Viewer Operation Flow

    Viewer Operation Flow [Location] list ( P. 5-31) Menu bar Drop-down menu indicating Access common menus from here. locations available in the system. [Zone] list ( P. 5-31) Drop-down menu indicating zones within a location. [Camera Control] Panel ( P. 5-39) [Camera Control] Panel enables you to control a camera and quickly determine a camera...

  • Page 155

    Viewer Operation Flow Video window menu icon ( P. 5-43) Camera Selection Area ( P. 5-30) Select preset camera angles, custom Thumbnails of Camera Servers added to each zone are displayed here. pan, tilt and zoom, and select a Video Thumbnail can be dragged onto the Viewing Area for viewing.

  • Page 156: Start The Viewer

    Start the Viewer Note To start the Viewer, you need the user name and password set for the VK-64/VK-16 Storage Server. How to Launch Before launching the Viewer, make sure your monitor resolution is set to 1024 x 768 pixels or more. Start the Viewer To start the VK-Lite Viewer, double-click [VK-Lite Viewer v2.2] on the desktop.

  • Page 157: Launch By Connecting To The Localhost

    Start the Viewer Launch by Connecting to the localhost If you want to use the local PC where Viewer is installed as Master Storage Server, select localhost to start Viewer. 1. Select [localhost] from the drop-down menu. 2. Click [Connect]. 3.

  • Page 158: Launch Without Storage Server (viewer Only Mode)

    Start the Viewer 4. Click [Connect]. 5. Enter your [User Name] and [Password], and click [Login]. Note If you need to use proxy server, you need to change the Internet option settings in the following procedure: 1. Select [Start] > [Control Panel] > [Internet Options]. 2.

  • Page 159: Functions Not Available In Viewer Only Mode

    Start the Viewer Functions not Available in Viewer Only Mode When you launch the Viewer with Viewer Only Mode, the following functions are not available. Viewing Screen • Timeline is not displayed. [Timeline] under the [View] menu cannot be used. •...

  • Page 160: Viewer Start-up Window

    Start the Viewer Viewer Start-up Window When you start VK-64/VK-16 for the first time when no Layouts have been configured, you will notice that the Viewing Area is blank as shown below. Previously-configured cameras on the network will appear as thumbnail images in the Camera Selection Area on the top of the screen.

  • Page 161: Viewer Start-up Option

    P. 4-3, P. 5-6). Instead, the login screen for entering a username and password is displayed. When you use the Viewer alone, you also need to specify "nohost" for -h. Example "C:\Program Files\Canon\WebView\NVR\NVR_Viewer.exe" -h=192.168.100.1 -p=80 -u=admin -pw=NVR Make sure to enter a space after "C:\Program Files\Canon\WebView\NVR\NVR_Viewer.exe". 5-11...

  • Page 162: Menu Bar Of Viewer Screen

    Menu Bar of Viewer Screen Functions of Menu Bar The following functions are available from the menu bar. Menu Submenu Function Change Master Switches master storage servers. The connection menu for storage Storage Server servers is displayed. File Exit Closes the application. A selected video window is deleted and transferred to the clipboard, so that the window can be pasted into the same layout or another layout.

  • Page 163: Viewer Setting

    Viewer Setting [Viewer Settings] window The [Viewer Settings] window is used for settings such as notification priorities and the live viewing frame rate. Settings are stored on the Viewer PC, not on the Master Storage Server. Click Viewer Settings (Admin) or Viewer Settings (Operators).

  • Page 164: Set The Tab For Administrator

    Viewer Setting Set the Tab for Administrator Set whether to select the Master Storage Server when the Viewer starts up A Master Storage Server maintains settings for Camera Servers and Layouts. The current Master Storage Server is indicated. The following settings are available. 1.

  • Page 165: Set Event Notifications

    Viewer Setting Set Event Notifications When an event occurs, it is indicated in the [Live Events Log] in the Viewer. In [Event Notification] Settings in the [Viewer Settings] window, [Event Notification Settings] area, you can set up actions based on events according to the priority of the event.

  • Page 166: Set The Tab For Guest User

    Viewer Setting About Priorities Set up notifications by priority from 1 (highest) to Set duration of alert. 5 (lowest). Priorities are color-coded as follows. Color Priority Highest Orange High Yellow Medium Light Green Dark Green Lowest Lower priority items can have less notification settings associated with them.

  • Page 167: Automatic Audio Termination Setting

    Viewer Setting Automatic Audio Termination Setting The camera which is sending or receiving audio to a Viewer cannot interact with other Admin or NC Viewers. Audio transmission and reception can be terminated automatically even if you forget to disconnect the audio connection.

  • Page 168: Superimpose The Date And Time On Still Frames

    Viewer Setting Superimpose the Date and Time on Still Frames Select the [Superimpose the date and time on the still frame] checkbox to additionally display the date and time of capture on still frames. Save Viewer Settings The bottom right-hand corner of the [Viewer Settings] window consists of two buttons, [Save Changes] and [Discard Changes].

  • Page 169: Arrange And Save Layouts

    Arrange and Save Layouts This chapter details how to create and save Video Window Layouts and Layout Sequences. Manage Video Layouts Layout menu The Layout menu allows you to save particular Video Window layouts for easy monitoring. The name of the currently-displayed layout can be found in the top-left corner of the Viewing Area, next to the Layout button.

  • Page 170: Organize Layouts And Layout Sequences

    Arrange and Save Layouts To create a new layout (a previously-saved layout is displayed): Click the Layout button to open the menu, and then select [New Layout]. The Viewing Area will become blank and the default layout name [Untitled] will be displayed. The process of creating folders and saving a layout could be done in the following order: Organize and create Arranging Video...

  • Page 171

    Arrange and Save Layouts Create a new folder 1. In the [Organize Layouts & Layout Sequences] dialog, click on a shared or personal folder and then click [Create Folder]. The Folder Name dialog appears. 2. Enter a name up to 50 characters and click [OK]. The new folder will appear in the [Organize Layouts &...

  • Page 172: Save A Layout Or Layout Sequence

    Arrange and Save Layouts Save a Layout or Layout Sequence Administrators and Operators can save layouts and layout sequences to an existing folder or a new folder via the [Save Layout] dialog. Step 1: Open the Layout menu and select [Save] or [Save As] The Save Layout dialog opens.

  • Page 173: Arrange Layout Sequences

    Arrange and Save Layouts Arrange Layout Sequences You can set up an automated sequence of shared and personal layouts to display in the Viewing Area at set intervals. 1. From the Layout menu, select [New Layout Sequence]. The [Add Layout Sequence] dialog displays. 2.

  • Page 174: Layout Grids

    Arrange and Save Layouts Start Layout Sequences To start the layout sequence, select it from the Layout menu. When a layout sequence is running, further options are available in the Layout menu. • Click [Edit Layout Sequence] to change settings in the currently-running layout sequence. The current sequence will be indicated as [Paused].

  • Page 175: Alignment Grid

    Arrange and Save Layouts Alignment Grid Select the [Alignment Grid] from the [Layout Grids] sub-menu. The Viewing Area displays a grid of dots. When you place a Video Window, it snaps to the grid boundaries. Drag, drop and re-size a Video Window 1.

  • Page 176

    Arrange and Save Layouts Create and align more Video Windows Click and drag other camera thumbnails onto the Viewing Area to create Video Windows for monitoring, and resize the window. A layout example is shown to the right. Small, Medium and Large Grids When you select [Small Grid], [Medium Grid] or [Large Grid] from the [Layout Grids] sub-menu, the Viewing Area displays cells for Video Windows.

  • Page 177

    Arrange and Save Layouts The Viewing Area with a [Small Grid] The Viewing Area with a [Medium Grid] Note The number of viewers that can be simultaneously displayed will depend on your PC's video card, CPU performance, the Viewer's Maximum Frame Rate setting ( P. 5-16), and the size/image quality of video sent from the Camera Server.

  • Page 178: Custom Grid

    Arrange and Save Layouts The Viewing Area with a [Large Grid] In this example, the Camera Selection Area and Timeline are hidden ( P. 5-29). Custom Grid The Custom Grid fallows you to set customize a grid for displaying Video Windows. Set a custom grid 1.

  • Page 179: Hide And Show Task Areas

    Arrange and Save Layouts Hide and Show Task Areas The [View] menu allows you to show/hide task areas and other display elements in the Viewer. When you unselect [Camera Selector] and [Timeline] and then select [Fullscreen], the result is a large area in the Viewer for displaying more Video Windows as shown below in the Large Grid example.

  • Page 180: Basic Video Window Functions

    Basic Video Window Functions This section shows you how to create Video Windows for viewing in the Viewing Area and how to adjust camera angles. Select Cameras for Viewing Camera Selection Area The Camera Selection Area is used to display thumbnails of all the cameras. You can select another set of thumbnails of currently-available cameras via the [Location] and [Zone] drop-down menus and then place them into the Viewing Area as Video Windows.

  • Page 181: Locations And The Zones

    Basic Video Window Functions Locations and the Zones Selection is performed in the following order: Click and drag Select a Zone Select a Location thumbnails to view in that Location live video Step 1: Select a Location from the drop-down menu Click the [Location] drop-down menu or on the down arrow.

  • Page 182: Basic Video Window Functions

    Basic Video Window Functions Basic Video Window Functions Create, scale and move Video Windows Once you have chosen a location and chosen a zone, you are ready to view one or more cameras in that zone. Camera thumbnail images are used to create Video Windows in the Viewing Area. The Viewing Area can support multiple Video Windows for live monitoring and viewing recorded video simultaneously.

  • Page 183

    Basic Video Window Functions Re-size a Video Window 1. Click a Video Window to highlight it. An arrow icon will appear in the lower right corner. Click the arrow icon and drag outwards. You can also click on the other corners and drag to re-size the window. Release the mouse button when you have reached the desired size.

  • Page 184

    Basic Video Window Functions Add more Video Windows Click and drag other camera thumbnails onto the Viewing Area to create Video Windows for monitoring if necessary. Your Viewing Screen could look like this. Note Even if you are using the NTP server when the VB-C500 on-screen display is shown on multiple cameras Operation Guide ("On-screen Display"...

  • Page 185: Arrange Video Windows

    Arrange Video Windows There are various ways you can manage the layout of Video Windows in the Viewing Area ( P. 5-26). Note In the Viewer, the number of Video Windows you can display simultaneously will depend on your video card, the resolution and quality settings of the camera and the Live Video Viewing Settings (frame rate) set in the [Viewer Settings] window of the [Configuration and Preferences] screen.

  • Page 186: Video Window Status

    Arrange Video Windows Video Window Status Video Window Properties • Title bar - indicates name of camera, live or recorded video viewing. • Video display - displays live or recorded video. • Recorded video indicator - displays a time/date stamp in the title bar for recorded footage. •...

  • Page 187

    Arrange Video Windows Each Video Window displays video from an individual camera. Video Windows can be re-sized, repositioned or closed. • Title bar - The title bar consists of menu, camera name and live or recorded status. • Video display conditions Recorded video, Playback Live video The lightning symbol...

  • Page 188: Pan, Tilt, Zoom Control

    Arrange Video Windows Pan, Tilt, Zoom Control This is done in one of three ways: • Directly from within the Video Window • Using the Camera Control Panel • Selecting a Preset Note For VB-C500VD, VB-C500D, VB-C50FSi and VB-C50Fi, Pan and Tilt are not available. You cannot use zoom operations with the VB-C500VD, VB-C500D if digital zoom is set to [Disable] on the camera.

  • Page 189

    If preset camera angles have been set up by your Administrator, they will be available from a drop-down menu. Note When using the VB-C500VD/VB-C500D/VB-C60/VB-C300, you cannot use Night Mode in the following cases: • When [Day/Night] is set to [Auto] on the [Camera] setting page of VB-C500VD/VB-C500D/VB-C60 or [Video and Camera] setting page of VB-C300 •...

  • Page 190

    Note Exposure can be adjusted for VB-C500VD, VB-C500D, VB-C60 and VB-C300. For VB-C500VD, VB-C500D and VB-C60, the values of exposure compensation are -3, -2, -1, 0, +1, +2, The [Metering Mode] is available for VB-C500VD, VB-C500D and VB-C60. The mode is deactivated when using other models.

  • Page 191

    Select this option when using the camera under a halogen or incandescent lamp. [Manual]: Drag each slide bar to adjust the parameter (R or B gain). Note White Balance control is available with VB-C500VD, VB-C500D, VB-C60 and VB-C300 only. 5-41...

  • Page 192: Smart Shade Control

    Focus is fixed at a point of infinity. [Manual]: Press and hold [Far] or [Near] button to adjust the focus. Clicking [One Shot AF] adjusts the focus just once automatically (VB-C60, VB-C300). Note Focus is not available for the VB-C500VD, VB-C500D.

  • Page 193: Other Video Window Functions

    Arrange Video Windows Select a Preset Camera Angle If preset camera angles have been set up and stored as presets, they will be available from the [Preset] drop- down menu of the Camera Control panel or a sub-menu. The following explains how to select a preset from a sub-menu.

  • Page 194: Change The Received Video Size

    Arrange Video Windows Change the Received Video size (VB-C500VD, VB-C500D, VB-C60, VB-C50i/ VB-C50iR, VB-C50FSi, VB-C50Fi only) You can select a video size received by the Viewer. To change the size of received video via the menu. Open the Video Window menu and select [Selection of receiving image]. 1.

  • Page 195: Enable Exposure Compensation

    2. Select [Exposure Compensation] from the menu and select [Off], or [On] from the sub-menu. You can set the exposure compensation to [Off], [Low], [Medium] or [High] for VB-C300, VB-C50i / VB-C50iR, VB-C50FSi and VB-C50Fi. If you are using VB-C500VD/VB-C500D/VB-C60, the options are -3, -2, -1, 0, +1, +2, and +3.

  • Page 196: Other Menu Options

    Admin Viewer starts up by clicking [Admin Viewer] if the Admin Viewer or NC Viewer is already installed. For VB-C300, the NC Viewer starts up. For VB-C500VD, VB-C500D and VB-C60, Internet Explorer starts up and the top page is displayed. See your camera server's user's manual for more information on the Admin Viewer or NC Viewer.

  • Page 197: Viewer Shade Control

    Arrange Video Windows Viewer Shade Control Viewer Shade Control compensates darker regions of images and makes them lighter. Correction only applies to the displayed Video Window in the Viewer. Viewer Shade Control Viewer Shade Control [Off] [High] Darker regions are most affected by Viewer Shade Control. Audio Panel Clicking this button after selecting a Video Window, or selecting a Video Window after clicking this button...

  • Page 198: Use Timeline And View Events

    Use Timeline and View Events This chapter shows you how to use the Timeline for live and recorded viewing as well as view and search events. Timeline Overview On the Viewing Screen, a timeline of past events associated with displayed cameras is shown in the Timeline Area at the bottom of the Viewer as colored bars.

  • Page 199: Monitor Live Video In Relation To The Timeline

    Use Timeline and View Events Monitor Live Video in relation to the Timeline When a Video Window is created from a camera thumbnail, video is seen live. The Playhead (shown below) will be in a live position. The live position represents the present time. The playhead remain fixed as time scrolls to the left underneath, representing the passage of real time.

  • Page 200: Use The Timeline To Play And Extract Video

    Use Timeline and View Events Use the Timeline to play and extract video You can view recorded video by moving the playhead control in the Timeline or entering a timecode and jumping to it. Methods include: Use the Playback Controls You can control to play, rewind, fast forward or jump to previous and next events.

  • Page 201

    Use Timeline and View Events Click in the Event Display Area of the Timeline Click in the Event Display Area of the Timeline. The Playhead will move to that location and playback of recorded video commences from that time. Note When you choose to play back video, the video is played.

  • Page 202: One-minute Manual Recording (record Now)

    Use Timeline and View Events Click to scroll back to the Click to scroll forward to previous month. the next month. Click a day to highlight it, then click [OK] to bring up that day in the Timeline. Click up/down arrows to select a time or click each time segment and overwrite existing value.

  • Page 203: Shoot A Snapshot

    Use Timeline and View Events Shoot a Snapshot Click Capture Still Frame to keep the current image on a Video Window. 1. Select a Video Window to capture a still image. 2. Click [Capture Still Frame]. Note On Windows Vista/Windows Server 2008, don't specify the Windows folder or the Program Files folder on the system drive to store snapshots and video files, as image and video files can't be saved in those folders.

  • Page 204: Daylight Savings Indicator

    Use Timeline and View Events Daylight Savings Indicator The Storage Server will adjust for [Automatically adjust clock for Daylight Saving Time] if configured in [Date and Time] property of the control panel as follows: • When normal time has changed to Daylight Savings time, time that is skipped is displayed in the Timeline as missing.

  • Page 205

    Use Timeline and View Events 3. [Date] : Click the down arrow to select the date, or click on the date to directly input the date. 4. Click up/down arrows to select a time or click each time segment and overwrite existing value. 5.

  • Page 206: View And Search Events

    Use Timeline and View Events View and Search Events [Live Events Log] list The [Live Events Log] displays events that have occurred with one or more cameras after the Viewer has been launched. Events are color coded according to priority. Click and drag scroll bar to view events.

  • Page 207: Overview Of Alert Parameters

    Use Timeline and View Events Overview of Alert Parameters Acknowledgement status Priority of the event (1:Highest, 2:High, 3:Medium, 4:Low, 5:Lowest) Event type that has occurred Camera name where event occurred Date and time of event Location and Zone Acknowledge and View Events A new event entry will appear at the top of the [Live Events Log] list and will flash for a defined period if configured.

  • Page 208: Search Events

    Use Timeline and View Events Search Events If you have multiple events, you can initiate a search for a particular event via the [Event Search] dialog. To launch the [Event Search] Dialog: Click [Event Search] On the Timeline, click [Event Search]. The [Event Search] dialog opens.

  • Page 209: Select Criteria For Searching

    Use Timeline and View Events Select Criteria for Searching When you initiate a search, certain criteria can be specified such as Priority, Location and Zone on the network, a date range when the event may have occurred and a time period. To initiate a search: Step 1: Select a date and time range to search Click in the [From] and [To] date panels and overwrite the existing entries for month/day/year and time.

  • Page 210: View Retrieved Recorded Video

    Use Timeline and View Events Step 6: Select a Priority Select a Priority from the drop-down list. Step 7: Click [Search] When you have entered the day and time range, click [Search] to initiate the event search. Events that are found will be listed in the window below.

  • Page 211: Popup Video Upon Event Occurring

    Use Timeline and View Events Popup Video upon Event occurring Select the [Popup a video window automatically when an event occurs] checkbox under the [Video Window Popup Setting] administrator tab in the [Viewer Settings] screen to display the corresponding video window in the foreground and begin live viewing when a sensor input or motion detection occurs.

  • Page 212

    Use Timeline and View Events 5-62...

  • Page 213: Chapter 6 Operation And Management

    Operation and Management...

  • Page 214: Chapter Overview

    Chapter Overview This chapter explains points to notice concerning the Storage Server when you operating and maintaining the network camera system, as well as guidelines for operating the system. Health Check for Storage Server Explains the messages displayed for VK events and gives example resolutions, and also explains the number of frames queued for processing for each camera.

  • Page 215: Health Check For Storage Server

    Health Check for Storage Server VK Events (Timeline for VK Viewer) If any of the events listed in the table below occurs, you may have to take the specified counteraction. The text within < > in each message depends on the situation. Counteraction Event type Message...

  • Page 216: Number Of Frames Queued For Processing

    Health Check for Storage Server Number of Frames Queued for Processing The [Camera Summary] screen displays the number of frames queued for processing for each camera, allowing you to check the load conditions of the PC. This information is updated at every 5 seconds. Note If the number of frames queued for processing exceeds 500, either reduce the video recording frame rate, or reduce the image size or quality, etc.

  • Page 217: Operation Guideline For Recording And Viewing

    Operation Guideline for Recording and Viewing The following explains the automatic frame rate adjustment function for viewing and recording. This function checks the load of the PC on which the Storage Server and the Viewer are running and adjusts the frame rate for video recording and live viewing. Note Using this function is recommended;...

  • Page 218: Operational Guideline For Sensor Event Recording

    Operational Guideline for Sensor Event Recording Proper Operation of Sensor Event Recording (Optimization of Sensor Arrangement and Sensitivity) Frequent sensor events result in high CPU load on your PC, and the recording frame rate may be reduced or recording may be interrupted. If you have 10 or more sensor events per minute continuously, we recommend continuous recording.

  • Page 219: Optimization Of Motion Detection Recording (index)

    The Motion Detection recording is not suited to applications where high levels of reliability are required. Therefore, it is recommended to use continuous recording for monitoring or other purposes if consistently high levels of reliability are required. Canon accepts no liability whatsoever for faults, etc. resulting from the use of the Motion Detection recording.

  • Page 220

    Optimization of Motion Detection Recording (Index)

  • Page 221: Chapter 7 Backup Scheme

    Backup Scheme...

  • Page 222: Chapter Overview

    Chapter Overview This chapter explains how to make backups for each purpose. Since the volume of video data the largest among various data types requiring backup, you must carefully choose backup equipment and learn the backup techniques.

  • Page 223: Purpose

    Purpose Purposes of backup include. • Backup for Data Protection Prevents data from system crush or hard disk failure. This type of back up targets video data, event data, and configuration files. • Backup for Archive Stores recorded video data and event data on other media for a long period of time.

  • Page 224: Preparation

    Preparation Backup Device Prepare necessary equipment for backup depending on the data quantity of the VK-64/VK-16. Basically, you should use the DDS-4 type device if a single backup copies several Gigabytes through 40 GB of data, and DAT72 or AIT if it copies around 70 GB of data. Further, if backup data quantity reaches 100 through 400 GB, you should use the LTO device.

  • Page 225: Files To Make A Backup

    Files to Make a Backup Storage Location of Video Data, Audio Data, and Event Data Video data being recorded is saved in a temporary file (See "About Temporary File" below), and the file is settled and saved as video data when its size reaches 1 GB (by default) to the storage drive. Audio data is recorded using the G71 µ...

  • Page 226

    Files to Make a Backup • Recorded Data Concept Video data being recorded is saved in a temporary file, and the file is settled and saved as video data when its size reaches 1 GB (by default) to the storage drive. This recording unit can be changed in the [Maximum file size / duration] field, in the [Storage Server Configuration] window's [Settings] tab P.

  • Page 227

    The configuration files for the Storage Server and Viewer are saved in the following folders of the PC where each program is installed. Configuration file path for OS other than Windows Vista/Windows Server 2008 <System Drive>:\Documents and Settings\All Users\Application Data\Canon\WebView\NVR\ Configuration file path for Windows Vista/Windows Server 2008 <System Drive>:\ProgramData\Canon\WebView\NVR\ Back up the entire contents of this folder.

  • Page 228: Backup For Data Protection

    Backup for Data Protection About Backup When making a backup of data for protection, you must back up the following data: • Recorded video data ---- It is recommended to make an incremental backup of this data. See P. 7-5 for the file names and storage location.

  • Page 229: Backup For Archiving (long-term Storage Of Data)

    Backup for Archiving (Long-Term Storage of Data) When making a backup of data for long-term archive, you must back up the following data: • Recorded video data ---- It is recommended to make an incremental backup of this data. See P. 7-5 for the file names and storage location.

  • Page 230: Backup Procedure For Video Data And Event Data

    Backup Procedure for Video Data and Event Data Back Up Recorded Video Data and Event Data. 1. Estimate the total quantity of recorded video data for backup. The video data quantity per day can be calculated as: Image file size per frame x Frame rate x Number of Camera Servers x Recording time (seconds) per day.

  • Page 231: Restoration Procedure

    4. Restore the VK-64/VK-16's configuration file to the former location. The default location is as follows: Configuration file path for OS other than Windows Vista/Windows Server 2008 <System Drive>:\Documents and Settings\All Users\Application Data\Canon\WebView\NVR\ Configuration file path for Windows Vista/Windows Server 2008 <System Drive>:\ProgramData\Canon\WebView\NVR\ 5.

  • Page 232: Restore Data From Backup For Data Archiving

    3. Restore the VK-64/VK-16's configuration file to the former location. The default location is as follows: Configuration file path for OS other than Windows Vista/Windows Server 2008 <System Drive>:\Documents and Settings\All Users\Application Data \Canon\WebView\NVR\ Configuration file path for Windows Vista/Windows Server 2008 <System Drive>:\ProgramData\Canon\WebView\NVR\...

  • Page 233: Examples

    Examples Configuration 1: Backup for Data Protection 1 Premise 5 units of VB-C50i Recording condition Frame rate is 1 fps (one frame per second), Camera Server video quality is 50, resolution is 320x240, the size for one image data is 15 KB. The [Maximum file size / duration] option in the [Storage Server Configuration] window is set to six hours.

  • Page 234: Configuration 3: Backup For Data Archiving

    Examples Configuration 3: Backup for Data Archiving Premise 5 units of VB-C50i Recording condition Frame rate is 1 fps (one frame per second), Camera Server video quality is 50, resolution is 320x240, and the size for one image data is 15 KB. The [Maximum file size / duration] option in the [Storage Server Configuration] window is set to six hours.

  • Page 235: Chapter 8 System Maintenance

    System Maintenance...

  • Page 236: Chapter Overview

    Chapter Overview This chapter describes about the version upgrade, reinstallation and restoration of the older version for VK-64/ VK-16, and about the version upgrade of camera's firmware.

  • Page 237

    Upgrade from v1.1, 1.2, 1.3, 1.4, 2.0 and 2.1 1. Obtain the v2.2 upgrade program (free program). Available from Canon Web site. 2. Back up the following folders that are in the Storage Servers of v1.1, v1.2, v1.3, v1.4, v2.0 and v2.1.

  • Page 238

    1. First, you need to buy VK-64/VK-16 v2.2 (there are no upgrade program available). 2. Back up following folders of the VK-Lite storage server. For OS other than Windows Vista/Windows Server 2008 <Startup drive for OS>:\Documents and Settings\All Users\Application Data\Canon\WebView\NVR <All drives>:\WebView-NVR For Windows Vista/Windows Server 2008 <Startup drive for OS>:\ProgramData\Canon\Webview\NVR...

  • Page 239: Reinstall Vk-64/vk-16

    2. Back up the following folders that are in the Storage Servers of v1.1, v1.2, v1.3, v1.4, v2.0 and v2.1. Configuration file path for OS other than Windows Vista/Windows Server 2008 <Startup drive for OS>:\Documents and Settings\All Users\Application Data\Canon\Webview\NVR <All drives> :\WebView-NVR Configuration file path for Windows Vista/Windows Server 2008 <Startup drive for OS>:\ProgramData\Canon\WebView\NVR\...

  • Page 240: Procedure For Restoring Previous Version

    Required Media and Data Make sure that you have the installation CD, patch installer and backed-up data for the previous version. 1. Delete [Canon Network Video Recorder VK Series v2.2] from [Add or Remove Programs] in [Control Panel]. 2. Delete the following folders.

  • Page 241: Camera Server Maintenance

    Camera Server Maintenance The information about the latest firmware and backup/restore tools can be obtained on Canon Web site. Procedure for Updating Camera Firmware When updating firmware, use proper tools for each model. 1. Obtain the latest firmware including the firmware update tool as well as backup and restore tools for configured values.

  • Page 242

    Camera Server Maintenance...

  • Page 243: Chapter 9 Troubleshooting

    Troubleshooting...

  • Page 244: Chapter Overview

    Chapter Overview This chapter explains the chart of countermeasures against failures, measures to be taken when a trouble occurs (troubleshooting), error messages, and log files.

  • Page 245: Troubleshooting For Recording

    Troubleshooting for Recording When a recording trouble occurs when playing back recorded vide data (e.g., data is not found), you can guess the cause by checking the Event Logs of the VK-64/VK-16 and Storage Server Log (re_log). Cause Countermeasure Event Storage Server Connection to Error No.

  • Page 246: Vk Troubleshooting

    VK Troubleshooting Viewing Screen and Video Windows This section describes how to solve problems that may occur when you are using VK-64/VK-16. • Some of the thumbnails are not showing in the Camera Selection Area. Situation You do not have enough thumbnails on display to make the scrollbar appear, but some of the thumbnails that were displayed before are no longer shown.

  • Page 247

    VK Troubleshooting • Recording cannot be performed. Situation 1) Recording cannot be performed by all of the network cameras. Situation 2) Recording cannot be performed by a certain network camera. Solution In the case of 1), check the following: The network cable of the server is plugged in. The power supply has been cut off.

  • Page 248: Timeline

    VK Troubleshooting • It may take time to perform various viewer configuration changes or storage server operations.(If you are using Windows XP/Vista) Situation It may take time to perform storage server operations or configuration changes such as camera or schedule registrations sent by the viewer. (P. 1-12 Cases) Be sure to register no more than 10 camera servers for one storage server.

  • Page 249: Extract Video

    VK Troubleshooting Extract Video • Cannot save video as no data could be found. Situation You have attempted to extract video, but an error message appears stating that no video can be found in the selected segment. Solution Check that the selected segment of video has recorded footage ( P.

  • Page 250: Connection Problems

    VK Troubleshooting Connection Problems • Cannot connect to a Camera Server. Situation In the Viewer the screen has gone black and a message appears stating "Could not connect to camera". Solution Check whether the network is down, whether the physical connection to the Camera Server is broken, or whether the camera is not powered.

  • Page 251: Upgrade Problems

    VK Troubleshooting Upgrade Problems • Software cannot be upgraded to v2.2. Situation When you try to upgrade the software from v1.1, 1.2 or v1.3 to v2.2 after upgrading your OS to Windows Vista/Windows Server 2008, the Storage Server does not stop and installation cannot be completed.

  • Page 252: Messages List

    Messages List Operation Messages and Error Messages Error messages and operation messages displayed during normal recording and operation of VK-64/VK-16 are shown below. Video Windows Error Messages Messages Cause The viewer is in the process of connecting Connecting to camera. to the camera.

  • Page 253

    Messages List Storage Server Configuration Error Messages Messages Cause This account does not have the right to logon as services. Logged on using an account which does Please check the rights by the "Local Login settings not have sufficient permissions to log on as Security Policy Editor"...

  • Page 254

    Messages List Messages Cause An attempt was made to add a user in the An account with this user name already Storage Server by using a user name that exists. is already registered. An attempt was made to add a user by entering a user name that contains a The user name contains invalid characters.

  • Page 255

    Messages List Messages Cause An attempt was made to configure the The maximum file time must be less than or maximum file duration using a value larger equal to 24 hours. than 24 hours. An attempt was made to configure the The maximum file time must be greater maximum file size using a value less than 1 than or equal to 1 hour.

  • Page 256

    Messages List Viewer Confirmation Messages The < > part of the message differs depending on the situation. Messages Cause Registering Storage Are you sure you want to delete camera An attempt was made to delete the camera Servers and server '<camera server name>'? server.

  • Page 257

    Change the Preset Tour duration within (300,000 for the VB-C60) within one year on Settings <hh> : <nn> at the [Start Time] and [End the VB-C50i or VB-C300. Time] setting. Adjust the Preset Tour configuration so that the total amount of camera movement (angle/time) becomes small.

  • Page 258

    Messages List Viewer Error Messages The < > part of the message differs depending on the situation. Messages Cause An attempt was made to start the Viewer, Failed to connect to Master Storage Server. however a connection to the specified Please check the details and try again.

  • Page 259

    Messages List Messages Cause An attempt was made to register a Storage You cannot assign this name to a Storage Server by specifying a loop back host/ Server. address ("local host", "127.0.0.1" or "localhostlocaldomain"). This storage server has already been An attempt was made to add a Storage added.

  • Page 260

    Messages List Messages Cause Even though video of a camera server is This camera server has already been set configured to be recorded in the Storage up to record to the selected storage server. Server, the IP address and port used are Please check your settings and try again.

  • Page 261

    Messages List Messages Cause This schedule item overlaps a previously scheduled item. Please check your settings The recording schedules are overlapping. and try again. Schedule items must be at least 15 minutes An attempt was made to register a long. Please check your settings and try schedule with a shorter period than 15 again.

  • Page 262

    Messages List Messages Cause Communication with the Storage Server When displaying the Viewing Screen, the '<storage server name>' has failed. Viewer connects to a Storage Server. An To ensure that event and video data is error occurred during this process. When available from this storage server, identify multiple Storage Servers are registered, the and resolve the problem and then press...

  • Page 263

    Messages List Messages Cause Failed to trigger manual recording for camera '<camera name>' on storage server '<storage server name>'. *The following message is added when the Manual recording could not be started. number of camera servers exceeds the licensing restrictions. Viewing Number of licenses exceeded.

  • Page 264

    <Communication Error Messages - Details> You attempted to register VB-C500VD, The storage server of this version does not VB-C500D, VB-C60 or VB-C300 with an support the specified camera. older version of the Storage Server. Add/Edit Camera Connection to the camera server has been...

  • Page 265

    Messages List Messages Cause The changes you are trying to save cannot be sent to the storage server (<storage An error occurred while saving the settings server name>) and will be lost. in the Camera Summary window. <Communication Error Messages - Details>...

  • Page 266

    Messages List Messages Cause Shared layout sequences may not contain Layout An attempt was made to change the layout personal layouts. The following layouts Sequence sequence that contains a personal layout must be removed before the layout can be dialog sequence to a shared layout sequence.

  • Page 267

    Messages List Messages Cause An attempt was made to create a new Unable to create folder. The name '<folder folder with a name that is already being name>' already exists. used. An attempt was made to change the name Unable to change layout name. The name of a layout or layout sequence to a name '<layout name>' already exists.

  • Page 268: Vk-64/vk-16 Recording Engine Logs

    Messages List VK-64/VK-16 Recording Engine Logs A list of messages shown in the Storage Server log file nvr_re_log_<N>.txt (<N> is either 0 or 1) is shown below. These messages are generated by the recording engine (Win32 service) that runs as part of a Storage Server.

  • Page 269

    Messages List Messages Cause Action Error resolving name for SMTP When sending E-mail, the recording See the corresponding Winsock error server host: port engine could not resolve the host name code in "Error Codes in Log File" ( P. 9- Error: <Winsock of the SMTP server.

  • Page 270

    Messages List Messages Cause Action A timeout occurred while waiting for a response from the specified camera ERROR(timeout): server. This normally occurs when the Check to ensure that the camera server socket camera server is offline. is on and connected to the network. If a type=(IMAGE/ IMAGE == Process of getting image proxy server is configured using the...

  • Page 271: Access Engine Log

    Messages List Messages Cause Action Even though there is no necessary action, you can reduce the system load using the following methods if you want to avoid frame rate decrease events. Camera <camera> The recording frame rate has been 1. Reduce the amount of data to record Effective recording changed from y% to z% because the (For example, lower the resolution or...

  • Page 272: Vk-64/vk-16 Viewer Logs

    For Windows Vista/Windows Server 2008 <System drive>:\ProgramData\Canon\Webview\NVR For OS other than Windows Vista/Windows Server 2008 <System drive>:\Documents and Settings\All Users\Application Data\Canon\Webview\NVR\logs • The Apache logs used by the Storage Server are stored in the following Storage Server installation folder. <Storage server installation folder>:\websrvr\logs\ •...

  • Page 273: Error Codes In Log File

    Messages List Error Codes in Log File Winsock Error Codes Codes Error Messages Description An operation was attempted on something that This may be recorded in Version 1.1, however, 10038 is not a socket. there is no necessary action. All resources for communication are being Only one usage of each socket address used.

  • Page 274

    Messages List Codes Error Messages Description WSAStartup cannot function at this time because the underlying system it uses to 10091 There is a failure on the PC network board. provide network services is currently unavailable. 11001 No such host is known. The host name in DNS could not be resolved.

  • Page 275

    Messages List Codes Error Messages Description This occurs when the camera server is temporarily unable to process requests due to server overload (excessive requests from multiple clients), an uncompleted start-up process on the camera server, or other Service Unavailable reasons. This is recorded when the proxy server returned an HTTP 503 error (which occurs when the proxy server failed to connect to the...

  • Page 276: Vk Event Information

    Messages List POP Error Codes Error Messages Description ERR never heard of mailbox name The mail address is incorrect. ERR invalid password The password is incorrect. The mailbox cannot be used (Another program is already using ERR unable to lock maildrop it).

  • Page 277

    Messages List Event type Displayed Messages Error (on)/ok (off) Connection error to the camera server Connection to host <camera server address> : <port> <status> Continuing recording Recording continuing Effective recording rate (<recording rate before change> <recording rate after change> %) Changing the recording frame rate Recording rate is the ratio of received images that are actually being recorded.

  • Page 278

    Messages List Error Number: Error Description Cause The following settings were configured for the stream for recording. WV407: Recording-mode streams a) JPEG recording at over 10fps unavailable b) MPEG-4 recording c) Image upload function is activated on VB-C500VD/VB-C500D/ VB-C60 WV408: Conflict of recording-mode While connecting using the stream for recording, another request streams for the recording stream was received.

  • Page 279: Chapter 10 Appendix

    Appendix...

  • Page 280: Camera Server Control

    Camera Server Control The following figure shows the order of priority for Camera Server control. Strong Application Panorama Creation Tool WebView Admin Viewer/NC Viewer (Administrator)/VB-C500 Admin Viewer/VB-C60 Admin Viewer Motion Detection Settings Tool (VB-C500VD/VB-C500D/VB-C60/VB-C50i Series VB Administration Tool) VB-C500/VB-C60 Admin Viewer (Registered User) VK-64/VK-16 Storage Server (when a preset is specified for sensor recording) Motion Detection Module (VB-C500VD/VB-C500D/VB-C60/VB-C50 Series) Operating the Camera Server in the VK-64/VK-16 settings window...

  • Page 281: Hard Disk

    Hard Disk Lifetime of Hard Disk A hard disk is a storage device that works physically, and has a limited lifetime. It is a kind of consumables. It is said that the average lifetime of a RAID system composed of SCSI hard disks is three years. However, this lifetime is considered to be true for standard file servers or business servers.

  • Page 282

    Hard Disk Configuration for Reducing Rebuilding Time As described in the preceding section, it is important to shorten rebuilding time as far as possible. You can reduce rebuilding time by configuring hard disks as follows: For example, when you create two configurations including three 146GB hard disks and a hot- spare, instead of creating one configuration (900GB) including three 300GB hard disks and a hot-spare, rebuilding requires less time and risks are reduced.

  • Page 283: How To Check Software Version

    How To Check Software Version Follow the procedure below to check the version of the software. Storage Server Configuration tool 1. Open the [Storage Server Configuration] dialog. 2. Right-click the title bar of the dialog and select [About Storage Server Configuration]. 3.

  • Page 284: Functional Limitations On Mpeg-4

    Functional Limitations on MPEG-4 VB-C500VD, VB-C500D and VB-C60 supports MPEG-4 format video in addition to JPEG format video. However, this are several functional limitations as follows. Live Viewing • The following video window settings become disabled, and the frame rate setting of the camera takes effect.

  • Page 285: Index

    Index Add Camera Server..........4-18 Daylight Savings ..........5-54 [Add Camera Server] dialog ........4-18 Disk Space Management........3-17 [Add Schedule Item] dialog .........4-32 Calculation Example ........3-20 Additional Options.........4-38 Limit Level ............. 3-18 Continuous recording........4-45 Low disk space warning level....3-17, 3-19 Exposure Compensation ......4-35, 5-45 Threshold Level..........

  • Page 286

    Index Location and Zone..........4-10 Add..............4-12 Search Events ............5-58 Delete ............4-13 Criteria for Searching ........5-59 Edit ..............4-13 Date and Time Range ........5-59 Logs..............9-26 [Event Search] ..........5-58 A List of Error Codes ........9-31 [Live Event Log] list........5-56 Storage Destination ........9-30 View retrieved recorded video......

  • Page 287

    Index Viewer..............4-3 How to Launch ..........4-3 Task Areas............5-29 Operation Flow..........5-4 Timeline ..............5-48 Viewer Setting ............5-13 Capture Still Frame........5-53 Administrator Tab.......... 5-14 Extract Video ..........5-54 Audio Transmission Setting ......5-17 Jump to Time..........5-51 Focus Operation Setting ....... 5-17 Playback controls ..........5-50 Launch by Connecting to the Playhead..........5-48, 5-50...

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    One Canon Plaza Lake Success, NY 11042-1198 USA 6 Roundwood Avenue, Stockley Park, Uxbridge Middlesex, UB11 1JA, United Kingdom ● If you have any questions, call the CANON CANON COMMUNICATION & IMAGE FRANCE U.S.A. Information Center toll-free at 12 Rue De L’lndustrie, 92414 Corbevoie, Cedex, France 1-800-828-4040 (U.S.A.

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