Table of Contents
Advertisement
8
Troubleshooting
The barcode stuck on the firewall chassis contains information about production and servicing. Before
you return a faulty firewall for servicing, please provide the barcode information of the firewall to your
local sales agent.
Troubleshooting MPU
Symptom 1
Symptom
The RUN LED is off, which indicates the MPU is powered off or faulty. For more information of the RUN
LED, refer to Chapter 1 "Firewall Overview."
Solution
Check that:
The MPU is properly seated in slot 0.
The power supply of the firewall is operating properly. The power LED is green when the power
supply works normally.
If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
Symptom 2
Symptom
Five minutes after the firewall is powered on or the MPU is inserted with power supply on, the RUN LED
still fast flashes at 8 Hz, which indicates that the MPU application program failed to start or the MPU is
faulty.
Solution
Check that:
The displayed information is correct.
The file properties shown in the BootWare menu are correct.
If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
8-1
Advertisement
Chapters
Table of Contents
Troubleshooting
Need help?
Do you have a question about the H3C SECPATH F5000-A5 ADVANCED VPN FIREWALL 12-PORT GIGABIT ETHERNET MODULE and is the answer not in the manual?
Questions and answers